Kalyan Behura
Jamshedpur
Summary
I feel that my greatest strengths are firstly my strong commitment to giving all hotel guest the best possible experience. Secondly my skill at working efficiently as part of a team and forming solid personal bonds with other colleague. Thirdly my desire to do everything possible to ensure that my hotel or company not only meets but indeed exceeds all of goals and targets set for it"
Overview
19
19
years of professional experience
Work History
Front Office Manager (Pre-Opening)
Ramee, The Srinivas Palace,
Bhuj
04.2024 - Current
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Achieved budget targets and upheld quality standards by effectively leading team members.
- Conducted interviews by asking appropriate questions and providing feedback.
- Ensured accurate tracking of all financial records.
- Achieved a 25% rise in room revenue through effective upselling.
- Coordinate with housekeeping and maintenance team to ensure seamless guest experience
- To increase the customer satisfaction index and TripAdvisor ranking, Launched Surprise & Delight guests' amenity program.
- Ensures that regular guests and VIP guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
- Addressed customer complaints swiftly and effectively.
- Ensured adherence with hotel policies and procedures.
- Enhanced inter-departmental collaboration for optimized hotel functions.
- Facilitated discussions with team members on process changes.
Front Office Manager
Nimba Nature And Holistic Care Center
Ahmedabad
01.2024 - 04.2024
- Decreased guest wait times by 20% during peak hours.
- Monitors the standards and performance of the Front Office Team Members, with an emphasis on training and teamwork.
- Recruited, trained, and developed an administrative team to support corporate growth and objectives.
- Offered mentorship to newly hired staff, delivering knowledge on various organizational processes.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Customer Relationship Manager
Team Safeguard
Jamshedpur
03.2023 - 11.2023
- Adapting a sales attitude to maximize customer satisfaction & optimize revenues
- Representing the company in the market, develop relationship with key accounts
- Planning related to budgeting, revenues, business development, employee development and marketing, hiring & Training employee as per company requirement
- Providing regular reports on daily and monthly wise.
Cluster Reservation Manager
Elite Hospitality
Manama
01.2020 - 10.2022
- Managing training and developing staff, dealing with new inquires and complaints and monitoring customer
- Preparing daily monthly and yearly reports
- Maximizing room occupancy at best rates and using up selling techniques to promote hotel services and facilities.
Asst Reservation Manager
Elite Hospitality
Manama
01.2018 - 01.2020
- Adapting a sales attitude to maximize guest satisfaction & optimize revenues
- Checking rate and implementing for the day
- Representing the hotel in the market, develop relationship with key accounts.
Reservation Executive
Elite Hospitality
Manama
01.2016 - 01.2018
- Providing regular reports in the Monthly and daily basis, strategic planning related to budgeting, revenues, business development, employee development and marketing.
Front Office Supervisor
Elite Hospitality
Manama
01.2010 - 01.2016
- Managing Checking -in and checked out of hotel guests, working hard for guest satisfaction, solving guest related issues, update of guest ledger, DMR DOS, segment wise reports, handing E mail, handling VIP clients etc.
Front Office Assistant
Elite Hospitality
Manama
05.2006 - 01.2010
- Multi-skills like Telephone, operator, concierge Attendant, receptionist
- Responsibilities included checking-in/checked out of guest, handling special customer request, making Reservation.
Education
Cabin Crew Training -
Frankfinn Management, Delhi
01.2022
Software course -
NIIT, cuttack
01.2002
Bachelor in Science -
CHRIST College, Cuttack
01.2001
Science -
CHRIST College, Cuttack
01.1998
Matriculation -
STEWART SCHOOL, Bhubaneswar
01.1995
Skills
- Sales
- Customer Satisfaction
- Hospitality
- Business Development
- Office Assistant
- Budgeting
- Planning
- Front Office
- Selling Techniques
- Strategic Planning
- CRM and office management software
- Proficient in Win Cloud, Opera
- Training and coaching
- Operations Management
Accomplishments
ACHIEVEMENTS Achievement Best Employee for 2011
https://www.linkedin.com/in/kalyan-behura-9b40b073
Languages
- English
- Hindi
- Oriya
- Bengali
References
- Mr. Tawab Khan, Elite Hospitality, Manama, tawab@elitegrouphotels.com, +97336215999
- Ms. Jamila Missilmani, Elite Hospitality, Manama, jamila@elitegrouphotels.com, +97336816000
- G K shrivastav, Nimba Nature Cure, +919875549335
- Adrian Nazareth, Rose Hospitality, Manama, +97333363006
Timeline
Front Office Manager (Pre-Opening)
Ramee, The Srinivas Palace,
04.2024 - Current
Front Office Manager
Nimba Nature And Holistic Care Center
01.2024 - 04.2024
Customer Relationship Manager
Team Safeguard
03.2023 - 11.2023
Cluster Reservation Manager
Elite Hospitality
01.2020 - 10.2022
Asst Reservation Manager
Elite Hospitality
01.2018 - 01.2020
Reservation Executive
Elite Hospitality
01.2016 - 01.2018
Front Office Supervisor
Elite Hospitality
01.2010 - 01.2016
Front Office Assistant
Elite Hospitality
05.2006 - 01.2010
Cabin Crew Training -
Frankfinn Management, Delhi
Software course -
NIIT, cuttack
Bachelor in Science -
CHRIST College, Cuttack
Science -
CHRIST College, Cuttack
Matriculation -
STEWART SCHOOL, Bhubaneswar
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