I feel that my greatest strengths are firstly my strong commitment to giving all hotel guest the best possible experience. Secondly my skill at working efficiently as part of a team and forming solid personal bonds with other colleague. Thirdly my desire to do everything possible to ensure that my hotel or company not only meets but indeed exceeds all of goals and targets set for it"
Overview
19
19
years of professional experience
Work History
Front Office Manager (Pre-Opening)
Ramee, The Srinivas Palace,
Bhuj
04.2024 - Current
Orchestrated staff meetings to maintain open communication and quickly address concerns.
Achieved budget targets and upheld quality standards by effectively leading team members.
Conducted interviews by asking appropriate questions and providing feedback.
Ensured accurate tracking of all financial records.
Achieved a 25% rise in room revenue through effective upselling.
Coordinate with housekeeping and maintenance team to ensure seamless guest experience
To increase the customer satisfaction index and TripAdvisor ranking, Launched Surprise & Delight guests' amenity program.
Ensures that regular guests and VIP guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
Addressed customer complaints swiftly and effectively.
Ensured adherence with hotel policies and procedures.
Enhanced inter-departmental collaboration for optimized hotel functions.
Facilitated discussions with team members on process changes.
Front Office Manager
Nimba Nature And Holistic Care Center
Ahmedabad
01.2024 - 04.2024
Decreased guest wait times by 20% during peak hours.
Monitors the standards and performance of the Front Office Team Members, with an emphasis on training and teamwork.
Recruited, trained, and developed an administrative team to support corporate growth and objectives.
Offered mentorship to newly hired staff, delivering knowledge on various organizational processes.
Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
Customer Relationship Manager
Team Safeguard
Jamshedpur
03.2023 - 11.2023
Adapting a sales attitude to maximize customer satisfaction & optimize revenues
Representing the company in the market, develop relationship with key accounts
Planning related to budgeting, revenues, business development, employee development and marketing, hiring & Training employee as per company requirement
Providing regular reports on daily and monthly wise.
Cluster Reservation Manager
Elite Hospitality
Manama
01.2020 - 10.2022
Managing training and developing staff, dealing with new inquires and complaints and monitoring customer
Preparing daily monthly and yearly reports
Maximizing room occupancy at best rates and using up selling techniques to promote hotel services and facilities.
Asst Reservation Manager
Elite Hospitality
Manama
01.2018 - 01.2020
Adapting a sales attitude to maximize guest satisfaction & optimize revenues
Checking rate and implementing for the day
Representing the hotel in the market, develop relationship with key accounts.
Reservation Executive
Elite Hospitality
Manama
01.2016 - 01.2018
Providing regular reports in the Monthly and daily basis, strategic planning related to budgeting, revenues, business development, employee development and marketing.
Front Office Supervisor
Elite Hospitality
Manama
01.2010 - 01.2016
Managing Checking -in and checked out of hotel guests, working hard for guest satisfaction, solving guest related issues, update of guest ledger, DMR DOS, segment wise reports, handing E mail, handling VIP clients etc.
Front Office Assistant
Elite Hospitality
Manama
05.2006 - 01.2010
Multi-skills like Telephone, operator, concierge Attendant, receptionist
Responsibilities included checking-in/checked out of guest, handling special customer request, making Reservation.