Summary
Overview
Work History
Education
Skills
Accomplishments
Linkedin
Languages
References
Timeline
Generic
Kalyan Behura

Kalyan Behura

Jamshedpur

Summary

I feel that my greatest strengths are firstly my strong commitment to giving all hotel guest the best possible experience. Secondly my skill at working efficiently as part of a team and forming solid personal bonds with other colleague. Thirdly my desire to do everything possible to ensure that my hotel or company not only meets but indeed exceeds all of goals and targets set for it"

Overview

19
19
years of professional experience

Work History

Front Office Manager (Pre-Opening)

Ramee, The Srinivas Palace,
Bhuj
04.2024 - Current
  • Orchestrated staff meetings to maintain open communication and quickly address concerns.
  • Achieved budget targets and upheld quality standards by effectively leading team members.
  • Conducted interviews by asking appropriate questions and providing feedback.
  • Ensured accurate tracking of all financial records.
  • Achieved a 25% rise in room revenue through effective upselling.
  • Coordinate with housekeeping and maintenance team to ensure seamless guest experience
  • To increase the customer satisfaction index and TripAdvisor ranking, Launched Surprise & Delight guests' amenity program.
  • Ensures that regular guests and VIP guests are recognized, and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty program.
  • Addressed customer complaints swiftly and effectively.
  • Ensured adherence with hotel policies and procedures.
  • Enhanced inter-departmental collaboration for optimized hotel functions.
  • Facilitated discussions with team members on process changes.

Front Office Manager

Nimba Nature And Holistic Care Center
Ahmedabad
01.2024 - 04.2024
  • Decreased guest wait times by 20% during peak hours.
  • Monitors the standards and performance of the Front Office Team Members, with an emphasis on training and teamwork.
  • Recruited, trained, and developed an administrative team to support corporate growth and objectives.
  • Offered mentorship to newly hired staff, delivering knowledge on various organizational processes.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.

Customer Relationship Manager

Team Safeguard
Jamshedpur
03.2023 - 11.2023
  • Adapting a sales attitude to maximize customer satisfaction & optimize revenues
  • Representing the company in the market, develop relationship with key accounts
  • Planning related to budgeting, revenues, business development, employee development and marketing, hiring & Training employee as per company requirement
  • Providing regular reports on daily and monthly wise.

Cluster Reservation Manager

Elite Hospitality
Manama
01.2020 - 10.2022
  • Managing training and developing staff, dealing with new inquires and complaints and monitoring customer
  • Preparing daily monthly and yearly reports
  • Maximizing room occupancy at best rates and using up selling techniques to promote hotel services and facilities.

Asst Reservation Manager

Elite Hospitality
Manama
01.2018 - 01.2020
  • Adapting a sales attitude to maximize guest satisfaction & optimize revenues
  • Checking rate and implementing for the day
  • Representing the hotel in the market, develop relationship with key accounts.

Reservation Executive

Elite Hospitality
Manama
01.2016 - 01.2018
  • Providing regular reports in the Monthly and daily basis, strategic planning related to budgeting, revenues, business development, employee development and marketing.

Front Office Supervisor

Elite Hospitality
Manama
01.2010 - 01.2016
  • Managing Checking -in and checked out of hotel guests, working hard for guest satisfaction, solving guest related issues, update of guest ledger, DMR DOS, segment wise reports, handing E mail, handling VIP clients etc.

Front Office Assistant

Elite Hospitality
Manama
05.2006 - 01.2010
  • Multi-skills like Telephone, operator, concierge Attendant, receptionist
  • Responsibilities included checking-in/checked out of guest, handling special customer request, making Reservation.

Education

Cabin Crew Training -

Frankfinn Management, Delhi
01.2022

Software course -

NIIT, cuttack
01.2002

Bachelor in Science -

CHRIST College, Cuttack
01.2001

Science -

CHRIST College, Cuttack
01.1998

Matriculation -

STEWART SCHOOL, Bhubaneswar
01.1995

Skills

  • Sales
  • Customer Satisfaction
  • Hospitality
  • Business Development
  • Office Assistant
  • Budgeting
  • Planning
  • Front Office
  • Selling Techniques
  • Strategic Planning
  • CRM and office management software
  • Proficient in Win Cloud, Opera

  • Training and coaching
  • Operations Management

Accomplishments

ACHIEVEMENTS Achievement Best Employee for 2011

Linkedin

https://www.linkedin.com/in/kalyan-behura-9b40b073

Languages

  • English
  • Hindi
  • Oriya
  • Bengali

References

  • Mr. Tawab Khan, Elite Hospitality, Manama, tawab@elitegrouphotels.com, +97336215999
  • Ms. Jamila Missilmani, Elite Hospitality, Manama, jamila@elitegrouphotels.com, +97336816000
  • G K shrivastav, Nimba Nature Cure, +919875549335
  • Adrian Nazareth, Rose Hospitality, Manama, +97333363006

Timeline

Front Office Manager (Pre-Opening)

Ramee, The Srinivas Palace,
04.2024 - Current

Front Office Manager

Nimba Nature And Holistic Care Center
01.2024 - 04.2024

Customer Relationship Manager

Team Safeguard
03.2023 - 11.2023

Cluster Reservation Manager

Elite Hospitality
01.2020 - 10.2022

Asst Reservation Manager

Elite Hospitality
01.2018 - 01.2020

Reservation Executive

Elite Hospitality
01.2016 - 01.2018

Front Office Supervisor

Elite Hospitality
01.2010 - 01.2016

Front Office Assistant

Elite Hospitality
05.2006 - 01.2010

Cabin Crew Training -

Frankfinn Management, Delhi

Software course -

NIIT, cuttack

Bachelor in Science -

CHRIST College, Cuttack

Science -

CHRIST College, Cuttack

Matriculation -

STEWART SCHOOL, Bhubaneswar
Kalyan Behura