Summary
Overview
Work History
Education
Skills
Timeline
Websites
Certification
Languages
Experience Summary
Hi, I’m

KALYAN BHAGAVATULA

Hyderabad

Summary

Accomplished IT Program Leader with over 19 years of experience in leading IT projects, Agile transformations, practice development, account management, and application support. Seeking a senior position to utilize my expertise in delivering successful IT projects, driving business growth, fostering client relationships.

Overview

23
years of professional experience
1
Certificate

Work History

Deloitte

Specialist Master – Technical Project Leader
03.2011 - 09.2023

Job overview

  • Successfully oversaw key product functionalities within the AI as a service platform, resulting in a 20% improvement in feature delivery efficiency
  • Engaged with stakeholders throughout the product delivery cycle, leading to a 15% increase in stakeholder satisfaction
  • Collaborated with cross-functional teams to ensure the rollout of new features, resulting in a 25% reduction in post-launch issues
  • Collaborated with business/operations SMEs to identify and address 30% of critical business problems/needs, aligning solutions with business objectives
  • Documented current/target states, processes, story maps, features maps, and user stories, resulting in a 40% reduction in development time for new features
  • Improved the accuracy of documentation by implementing a rigorous review process, achieving a 98% accuracy rate
  • Worked closely with Chief Product Owners and cross-functional leads to define delivery roadmaps, resulting in a 15% reduction in project delays
  • Provided guidance and support to junior Product Owners, ensuring alignment with best practices, and resulting in a 10% increase in their feature teams' productivity
  • Successfully aligned delivery roadmaps with business objectives, leading to a 20% improvement in feature prioritization
  • Actively participated in development scrum ceremonies, resulting in a 15% increase in team velocity and a 10% reduction in backlog items
  • Represented business operations effectively throughout the development process, ensuring a 95% alignment of features with business requirements
  • Prepared comprehensive training and communication plans, ensuring a 95% adoption rate of new features among staff
  • Proactively addressed operational readiness challenges, resulting in a 20% reduction in downtime during transitions
  • Assisted in the successful completion of multiple AI and IT projects, achieving a remarkable 95% on-time and on-budget completion rate across 10 projects
  • Elevated team productivity by an impressive 30% while simultaneously reducing employee turnover in cross-functional teams by 15%
  • Conducted multiple stakeholder interviews, identifying, and implementing 50 process improvement opportunities, leading to a 25% reduction in project requirement changes
  • Established a 95% alignment between business and technical teams, resulting in a 20% reduction in project development time through improved communication and collaboration
  • Expertly managed resources, mitigating allocation conflicts by 40% and maintaining a 98% project staffing accuracy rate
  • Executed comprehensive project risk assessments, successfully mitigating 90% of identified risks and reducing project disruptions by 15%
  • Championed Agile methodologies, improving team agility with a 25% increase in the number of successful Agile sprints, ultimately achieving a 20% reduction in project cycle time
  • Implemented Agile training, increasing Agile adoption across the organization by 40% and garnering a high 90% satisfaction rate
  • Setup and led the SharePoint Center of Excellence to oversee the migration of a legacy application to SPO, this included working with Business managers to advise on validation testing of the new environment and creating job aids to assist in the seamless adoption of the new platform.
  • Led a workflow re-engineering initiative that yielded a remarkable 75% reduction in reporting time and a 30% improvement in workflow efficiency
  • Setup and led the BA and UAT channels this included setting up PMR's, OKR's and hiring and managing team members
  • Led the Account management responsibilities where I managed a $20 billion portfolio of upselling and maintaining an Internal tool, thru this I was solely responsible for over 200 account teams and delivering a cost effective and client centric tool.
  • Demonstrated expertise in practice development, expanding service offerings and managing a $20 billion sales revenue with a 95% client satisfaction rate
  • Managed Level 3 application support teams, maintaining a 98% customer issue resolution rate and reducing incident response time by 30%


DST Worldwide Services

Team Lead – Remote Infrastructure Services & Application Support
11.2006 - 11.2010

Job overview

  • Led the successful migration of Data Center services from onshore to India
  • Achieved 99.9% uptime during migration, reducing operational costs by 25%, and accommodating a 30% increase in data storage capacity
  • Significantly improved scalability by increasing server capacity by 50% and reducing server provisioning time by 40%
  • Enhanced security, resulting in a remarkable 99.5% reduction in security incidents and a 75% reduction in unauthorized access incidents
  • Realized annual cost savings of $1.2 million through optimized resource allocation, accompanied by a 30% reduction in energy consumption
  • Spearheaded the establishment of an ISO 27001 certified ISMS framework, reducing security incidents by 20%
  • Conducted quarterly risk assessments, mitigating an average of 15 vulnerabilities per quarter and reducing the time to mitigate security risks by 40%
  • Developed multiple information security policies, achieving a 95% compliance rate among employees
  • Conducted regular security training sessions with a 98% participation rate, successfully reducing security policy violations by 25%
  • Led security-related projects, including incident response planning and vulnerability management, resulting in a 50% reduction in incident response time
  • Achieved a 99% satisfaction rate among stakeholders for information security measures
  • Implemented security controls across 100% of critical business processes, leading to a 15% improvement in overall security maturity
  • Led a team of four global platform SMEs, ensuring expert support for EUC offerings
  • Managed a team of 55 staff, providing oversight and reporting as the reporting manager
  • Established strong partnerships with vendors and key stakeholders to ensure infrastructure readiness
  • Conducted regular operational reviews with Service Providers to assess service levels, KPIs, and metrics, ensuring adherence to standards
  • Worked closely with the Cyber and InfoSec teams to ensure compliance with security, audit, SOX, and compliance requirements
  • Led the triage of complex problems and critical incidents as required to ensure service restoration
  • Partnered with Risk and Compliance to develop and own in-scope Data Centre disaster recovery plans
  • Partnered with Asset Management and Network teams to maintain asset currency and optimize resource utilization
  • Collaborated with Asset Management and Capacity & Performance Management teams to establish demand forecasts
  • Managed financial forecasting, project budgets, and operational budgets to ensure cost-effective operations
  • Stayed updated on emerging technologies and processes, applying them to improve IT services continuously.

IBM India Pvt Ltd

Technical Lead
06.2003 - 10.2006

Convergys India

Tech Support Officer
11.2000 - 06.2003

Education

Indian Institute of Management, Calcutta

PGBM

Andhra University, Visakhapatnam

B.Sc. (Computer Science)

Skills

  • Agile Project management tools: Azure DevOps, JIRA, TFS Trello
  • Product Ownership: Product roadmap development, product backlog management, metrics to measure product performance
  • Agile Coaching: Proficiency in Scrum, Kanban, LEAN and other Agile frameworks
  • Business Analysis / Requirements management: Experience in eliciting, documenting, and managing project requirements
  • Process Automation: Using UIPath, Nintex
  • IT Infrastructure management – proficiency in ITIL frameworks including Incident management, Problem Management, Change Management and Service operations
  • IT Application Support – end user support, application deployment, application operations
  • Continuous improvement: Proven record of continuously improving processes and practices to drive project success

Timeline

Specialist Master – Technical Project Leader

Deloitte
03.2011 - 09.2023

Team Lead – Remote Infrastructure Services & Application Support

DST Worldwide Services
11.2006 - 11.2010

Technical Lead

IBM India Pvt Ltd
06.2003 - 10.2006

Tech Support Officer

Convergys India
11.2000 - 06.2003

Indian Institute of Management, Calcutta

PGBM

Andhra University, Visakhapatnam

B.Sc. (Computer Science)

Certification

  • Certified Information Systems Auditor (CISA) –trained - ISACA
  • Certified Agile Leadership Essentials (CAL-E) - Scrum Alliance
  • Certified Agile Leadership Organization (CAL-O) - Scrum Alliance
  • PMI ACP Trained - Knowledge Hut
  • ICAgile Authorized Instructor - ICAgile
  • ICAgile Certified Professional - ICAgile
  • Certified Scrum Master - Scrum Alliance
  • PMP Trained - Proventures
  • Microsoft Office Specialist – SharePoint - Microsoft
  • Certified in ITIL v3 Foundation - PeopleCert
  • Certified Internal Information Security Auditor - STQC
  • Six Sigma – Black Belt (Trained) - DST

Languages

English
Hindi
Bangla
Telugu

Experience Summary

  • Proven experience in end-to-end accountability for key product functionalities within multiple industry sectors
  • Expertise in business analysis and collaboration with business/operations SMEs to identify solutions aligned with business objectives.
  • Strong documentation skills, including current/target state, processes, story maps, features maps, and user stories.
  • Proficient in defining delivery roadmaps, guiding junior Product Owners, and ensuring priority alignment.
  • Active participation in development scrum ceremonies and representing business operations.
  • Agile experience and proficiency in business analysis toolsets for effective communication across various stakeholders.
  • Basic understanding of IA, SOX, and Risk frameworks.
  • Skillful management of multiple challenging stakeholders, requirement generation, and buy-in throughout the development lifecycle.
  • Collaborative team player with excellent self-management and transparency in progress and issue reporting.

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KALYAN BHAGAVATULA