KALYAN CHAKRAVORTY BHAGAVATULA

Product Vision & Strategy:
Collaborated with 15+ stakeholders to define the product vision, strategy, and roadmap for a hospital EMR & EHR management application, advocating the use of agile delivery models to streamline operations and enhance project efficiency by 20%.
Market Research & Analysis:
Conducted market research and analysis across 50+ user interviews to identify user needs, market trends, and competitive landscape specific to billing processes, patient intake procedures, OT workflows, and integration requirements with new-age healthcare products.
Requirements Translation:
Translated business requirements into 200+ detailed product requirements, user stories, and acceptance criteria, ensuring alignment with agile delivery principles and project objectives.
Cross-Functional Team Leadership:
Led cross-functional teams of 25+ members, including designers, developers, and QA testers, to deliver high-quality product features. Utilized agile methodologies to iterate and adapt to changing requirements, reducing feature delivery times by 30%.
Project Tracking & Reporting:
Implemented project dashboards and reporting mechanisms to track project progress, identify bottlenecks, and facilitate effective decision-making, leading to a 15% increase in project transparency and efficiency.
Agile Practices:
Conducted regular sprint planning, reviews, and retrospectives, resulting in a 25% improvement in team performance and a 20% increase in delivery speed through leveraging agile practices.
Project Management:
Managed project scope, timelines, and resources to ensure successful execution of key milestones related to billing management, patient intake, OT management, and integration with new-age healthcare products, achieving a 95% on-time delivery rate.
Stakeholder & Vendor Liaison:
Acted as a liaison between internal teams and external partners, ensuring alignment and smooth integration with third-party vendors. Facilitated seamless data exchange and interoperability with e-stethoscopes, patient monitors, and eICU systems, improving overall system integration by 40%.

• Championed Scaled Agile Framework (SAFe) practices, guiding teams through successful Program Increment (PI) planning sessions. Achieved improved alignment, increased transparency, and accelerated delivery of key software milestones.
• Conducted Coaching and Workshops to enhance team performance and collaboration. Implemented strategies that resulted in a 20% increase in team productivity and customer satisfaction metrics.
• Orchestrated Transformative Initiatives to modernize compliance processes, fostering a culture of continuous improvement and agility. Achieved a 50% reduction in compliance review time and realized cost savings of $10M annually.
• Implemented Enhanced Reporting Mechanisms providing stakeholders with real-time insights and actionable data. These efforts significantly improved decision-making and compliance oversight.
• Advocated Agile Transformation Efforts using Portfolio Kanban methodologies and leadership workshops, scaling practices across large-scale IT programs and organizations.
• Led Development of Navigator, a next-generation Internal Audit tool at a global bank. Revolutionized audit processes and enhanced risk management capabilities.
• Played a Pivotal Role as Coach, guiding development teams in adopting principles to deliver incremental value and adapt to changing software requirements.
• Served as Release Train Engineer (RTE), facilitating Scrum of Scrums, portfolio backlog grooming, and cross-functional collaboration across teams.
• Spearheaded Program Increment Planning and Execution, ensuring seamless integration and delivery of business objectives within software development projects.
• Led Learning and Development Initiatives as Product Owner for Agile IA CoE, leveraging global teams and partners to build capability and enhance organizational agility.
• Delivered Trainings and Leadership Workshops, empowering teams and executives with practices to drive organizational alignment and growth.
• Enhanced Client Engagement through immersive discovery labs and collaborative sessions, co-creating innovative solutions to address complex business challenges.
• Architected Comprehensive Program Strategies and Roadmaps, aligning cross-functional teams and stakeholders to deliver sustainable business value and drive growth.
• Proactively Managed Program Risks and Dependencies, ensuring seamless execution and successful delivery of critical milestones.
• Directed Complex Technical Projects, fostering innovation and operational excellence across global teams to ensure long-term business success and scalability.
• Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
• .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
• Monitored program performance through regular evaluations, identifying areas for improvement and implementing necessary changes.
• Improved program efficiency by streamlining processes and implementing best practices.
• Ensured regulatory compliance at all levels of operation while maintaining high-quality services within the program scope.
• Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.
• Developed and executed strategic plans for program enhancement, resulting in higher participant satisfaction.
• .Enhanced participant engagement in programs by tailoring content delivery methods suited to individual learning styles preferences.
• Led a team of dedicated professionals, providing guidance and mentorship to ensure their success in achieving program objectives.
• Provided outstanding coaching to team of 45 employees, which boosted morale within department.
• .Collaborated with cross-functional teams to optimize workflows within the organization effectively coordinating resources to achieve desired outcomes.
• Designed innovative training materials, enhancing the learning experience for participants and promoting skill development.
• Expanded program reach by developing targeted marketing strategies that attracted new participants from diverse backgrounds.
• Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
• Managed program budgets responsibly, ensuring optimal allocation of resources for maximum impact.
• .Championed process improvements contributing toward increased operational efficiency within the department as a whole.

• Led the migration of Data Center services from Winchester, MO to Hyderabad, IN, aiming to enhance the organization's tech infrastructure, bolster security, and support future scalability
• Orchestrated meticulous planning and execution to minimize downtime and business disruptions
• Led and coordinated Change Control & Release Management meetings, ensuring alignment with IT change policy and assessing change readiness, leading to seamless change implementation, minimizing disruptions, and maximizing the overall efficiency and reliability of IT systems and services
• Developed and implemented efficiencies within the Change Control & Release Management Process, reducing cycle time and fewer manual interventions
• Monitored Change Process health, implementing reporting and analytics that led to higher process efficiency
• Conducted impactful Change Control & Release Management Training sessions, resulting in an increased adherence by 12%
• Minimized Downtime: Successfully migrated data and applications with minimal downtime, ensuring seamless business operations
• Enhanced Security: Implemented heightened security measures ensuring compliance and safeguarding sensitive information
• Cost Savings: Executed a migration resulting in substantial cost savings while improving efficiency
• Established and upheld an Information Security Management System (ISMS) framework ensuring information asset confidentiality, integrity, and availability
• Conducted routine risk assessments to identify and address potential security threats and vulnerabilities
• Orchestrated security-related projects encompassing awareness training, incident response planning, and vulnerability management
• Monitored ISMS effectiveness, providing recommendations for continual improvements.

• Led and managed a team of application support engineers, ensuring top-tier support for end-users
• Coordinated across teams to resolve application issues, enhancing overall application performance
• Monitored and analyzed application performance, proactively identifying and addressing potential issues
• Developed and implemented support processes, ensuring optimal assistance for end-users
• Mentored and trained team members, enhancing their technical and professional proficiencies
• Provided technical guidance and support to troubleshoot complex issues efficiently
• Managed application releases and upgrades, ensuring seamless transitions for end-users
• Collaborated with stakeholders to prioritize software enhancements and resolve bugs effectively
• Ensured adherence to service level agreements (SLAs), maintaining high customer satisfaction levels
• Stayed updated with the latest technology trends in application support, ensuring cutting-edge practices.

• Assisted external users of client technical products, resolving user questions and problems weekly through identification, investigation, research, and resolution
• Successfully resolved basic and routine technical customer issues encompassing hardware, software, networking, and designated client products
• Followed appropriate escalation paths to resolve technical issues, ensuring follow-up outbound calls were made to customers or other parties as required for issue resolution
• Employed conceptual thinking skills to address unstructured problems, resulting in 8% improvement in problem-solving effectiveness
• Ensured service delivery aligned with contractual Key Performance Indicators (KPIs), consistently meeting or exceeding set benchmarks
• Actively listened to customer needs and concerns, demonstrating empathy, and building rapport, resulting in an increase in customer satisfaction scores
• Clarified customer requirements, probed for understanding, and enhanced clarification effectiveness
• Engaged in activities aimed at improving customer satisfaction and business performance, contributing ideas that led to improvement in operational efficiency.