Kalyan Dussa
Team Leader- Operations
Summary
Accomplished team leader and people manager with over 12 years of experience in healthcare operations and more than 3 years in leadership roles, demonstrating a strong commitment to operational excellence. Expertise includes medical coding (CPT, ICD-10, HCPCS), compliance, and effective team management. Certified CPC with foundational knowledge in PMP, combining technical proficiency with proven leadership and project coordination capabilities. Skilled in mentoring teams and implementing process improvements to drive organizational success and achieve strategic objectives.
Overview
13
13
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Team Leader
Optum Health & Technology
09.2022 - Current
- Managed a team of 25 members, ensuring high performance and adherence to client requirements.
- Achieved 98% accuracy in coding quality through continuous audits and training.
- Increased productivity by consistently meeting client deadlines and volume targets.
- Conducted root cause analysis, and implemented corrective actions to reduce recurring errors.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency and team collaboration across multiple projects.
- Facilitated regular team meetings to assess project progress, ensuring alignment with organizational goals and addressing any roadblocks proactively.
- Implemented feedback mechanisms to capture team insights, promoting a culture of continuous improvement and employee engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Subject Matter Expert
Wipro India Private Ltd.
12.2019 - 09.2022
- I worked as an SME for specialities in ICD-10 AM (Australian clinical coding), Lab and Pathology, and the NLP-based risk adjustment process.
- Developed comprehensive training programs, enhancing team knowledge and improving project delivery timelines within operational processes.
- Led cross-functional teams to refine workflow efficiencies, resulting in streamlined operations and increased project success rates.
- Implemented innovative solutions for client issues, significantly enhancing customer satisfaction.
- Mentored new joiners, providing guidance on best practices, and technical skills to foster professional growth and team effectiveness.
- Engaged with clients to gather feedback and insights, driving product enhancements that aligned with user needs and market trends.
- Conducted comprehensive training sessions for new employees, enhancing their understanding of processes and fostering a culture of continuous improvement.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
Subject Matter Expert
Cognizant Technologies Solutions
11.2016 - 12.2019
- I worked as a Subject Matter Expert (SME) for the specialties of ED-Pro and DME-Supplier coding, handled client calls, and managed a team of 15 members.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Conducted regular training sessions on compliance and regulatory updates, promoting a culture of accountability and excellence in coding practices.
- Collaborated with training team to clarify diagnoses, procedures, and documentation for precise code selection.
- Promoted teamwork and open communication among colleagues through participation in regular meetings and constructive discussions about best practices in medical coding.
Senior Medical Coder
Visionary RCM InfoTech
02.2016 - 10.2016
- I worked as a Senior Coder in HCC coding and IPDRG specialty coding.
- Mentored junior coders on best practices and compliance regulations, resulting in a significant reduction in coding errors.
- Collaborated with cross-functional teams to optimize workflows, increasing efficiency in the coding process, and reducing turnaround times.
- Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
Executive Medical Coder
Episource India Private Ltd.
03.2013 - 09.2015
- Started as a trainee coder, worked on HCC projects, and HEDIS process.
- Collaborated with team members to troubleshoot issues, resulting in quicker resolutions, and improved project specific guidelines.
- Participated in code reviews and feedback sessions, fostering a culture of continuous improvement and quality assurance.
- Conducted research on coding changes and updates, providing timely information to supervisors to enhance compliance and accuracy.
- Collaborated with Audit team to resolve coding discrepancies, improving the overall quality of medical documentation.
- Promoted a positive work environment fostering teamwork among coders, resulting in higher morale and job satisfaction levels.
- Advised management on strategies to improve overall coding quality and compliance within the organization.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
Education
M.Sc - Biotech
Bharatidasan University
01.2012
B.Sc - Bt.B.C.
Kakatiya University
01.2010
Skills
- Effective people management
- Communication strategies- Leading team meetings
- Cross-functional collaboration - Training development
- Project management- Client communication
- Process improvement - Root cause analysis
- Quality assurance - Compliance adherence
- Strategic planning -Mentoring and coaching
- Stakeholder engagement - Risk management
- Workflow optimization - Employee development
- Coding accuracy- Technical support
- Shift scheduling- Resource allocation
- Work Planning and Prioritization
- Operational efficiency- Daily workflow improvement
- Team motivation- Teamwork and collaboration
- Problem-solving- Issue resolution
- Documentation and reporting
- Employee evaluation - Performance improvement
- Analytical thinking- Performance evaluations
- Goal setting- Key performance indicators
- Medical Coding & Compliance
- SMART goals- Overseeing daily activities
- SOP adherence - Service level agreements
- Conflict resolution -Safety processes and procedures
- Task delegation- Deadline management
- Change management - Adaptability and flexibility
- Decision-making -Multitasking Abilities
Certification
Certified Professional Coder (CPC)
Timeline
Team Leader
Optum Health & Technology
09.2022 - Current
Subject Matter Expert
Wipro India Private Ltd.
12.2019 - 09.2022
Subject Matter Expert
Cognizant Technologies Solutions
11.2016 - 12.2019
Senior Medical Coder
Visionary RCM InfoTech
02.2016 - 10.2016
Executive Medical Coder
Episource India Private Ltd.
03.2013 - 09.2015
M.Sc - Biotech
Bharatidasan University
B.Sc - Bt.B.C.
Kakatiya University