Summary
Overview
Work History
Education
Skills
Timeline
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KALYAN GEDELA

KALYAN GEDELA

Summary

Dynamic Platform Support Lead with extensive experience at TECHMOJO SOLUTIONS PVT LTD, excelling in Informatica MDM support and root cause analysis. Proven ability to enhance system performance through effective monitoring and collaboration. Skilled in ETL issue resolution and adept at maintaining technical documentation, ensuring seamless operations and user satisfaction.

Overview

6
6
years of professional experience

Work History

Platform Support Lead

TECHMOJO SOLUTIONS PVT LTD
10.2023 - 01.2025
  • Acted as primary point of contact for Informatica MDM platform support activities.
  • Monitored system health and performed root cause analysis for MDM-related incidents.
  • Used Grafana and Kibana for real-time monitoring and log analysis.
  • Led code migration and deployment processes across environments.
  • Collaborated with development teams for platform enhancements and system upgrades.
  • Maintained detailed technical documentation, process flows, and playbooks.
  • Participated in on-call rotations for 24x7 production support.

Service Delivery Analyst

GALAXE SOLUTIONS INDIA
04.2023 - 10.2023
  • Provided L2 support for Informatica MDM/IICS platform.
  • Troubleshot data pipeline failures, ETL issues, and supported deployment processes.
  • Supported data workflow development and model deployment.

Production Support Analyst (MDM/IICS)

COGNIZANT TECHNOLOGY SOLUTIONS
06.2021 - 02.2023
  • Managed MDM platform health, data flow validation, and user issue resolution.
  • Involved in MDM admin activities like configuring roles, executing batch jobs, match & merge processes.
  • Worked with CIAM, OCE Sales, and other consuming applications to ensure MDM data alignment.

Software Engineer (IT Support)

ONEDUS IT SERVICES
01.2019 - 06.2021
  • Performed root cause analysis on platform issues using logs and database queries.
  • Conducted regular audits and monitoring checks of system performance.

Education

B.Sc. - Computer Science

Gayatri Vidya Parishad College

PGDM - IT

ICBM-SBE
Hyderabad

Skills

  • Informatica MDM Hub Console
  • Informatica Intelligent Cloud Services
  • PowerCenter and ActiveVos Console
  • Data quality management
  • ETL issue resolution
  • Root cause analysis
  • ServiceNow and Freshdesk support
  • Jira project management
  • Database management (Oracle, Postgres, MySQL)
  • Operating systems (Windows, Linux)
  • Monitoring tools (Kibana, Grafana, Prometheus)

Timeline

Platform Support Lead

TECHMOJO SOLUTIONS PVT LTD
10.2023 - 01.2025

Service Delivery Analyst

GALAXE SOLUTIONS INDIA
04.2023 - 10.2023

Production Support Analyst (MDM/IICS)

COGNIZANT TECHNOLOGY SOLUTIONS
06.2021 - 02.2023

Software Engineer (IT Support)

ONEDUS IT SERVICES
01.2019 - 06.2021

B.Sc. - Computer Science

Gayatri Vidya Parishad College

PGDM - IT

ICBM-SBE

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