Kalyan Kumar

• Developed training materials and conducted training for staff members on Microsoft technologies and processes.
• Providing support for global customers on M365 products, especially over Outlook, MS Teams, Active Directory, and Citrix applications.
• Provided support a Avature ATS admin for better functioning of tools and helping recruiters on any issues over tool.
• Worked closely with stakeholders to identify business issues.
• Led cross-functional teams to develop strategic consulting solutions for clients.

• Administered and supported via CRM ticketing using D365 workspace for issues coming on the Office 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and Outlook Desktop Client
• Managed email services using Exchange Online, configuring mailboxes, distribution groups, and mail flow rules.
• Created and managed Microsoft Teams environments, including channel creation, collaboration features, and user management.
• Performed regular backups and restore operations for OneDrive and SharePoint, ensuring high availability and data integrity.
• Address queries related to Microsoft Entra Admin, Azure Entra ID, and Entra Sync.
• Supported end-users with technical troubleshooting and provided guidance for MS Office suite issues, optimizing performance and user experience.
• Implemented security protocols such as Multi-Factor Authentication (MFA), Conditional Access, and Data Loss Prevention (DLP) for the organization's security compliance.
• Performed migration tasks from on-premises Exchange to Exchange Online, ensuring minimal downtime and data loss.
• Used PowerShell scripting for automating regular administrative tasks such as user provisioning, license assignment, and reporting.
• Assisted with the integration of Office 365 services with third-party applications to streamline business processes.
• Conducted regular audits and reporting on Office 365 usage, security compliance, and performance metrics.
• Provided training and guidance to users on using Teams, OneDrive, and SharePoint effectively to enhance collaboration and productivity.

• Worked as Avature ATS tool Admin to central to modern recruitment strategies, managing the systems that streamline candidate tracking and hiring processes
• Responsible for ATS and CRM system configuration, workflow creation, documentation of configuration decisions/business & system requirements
• Interpret and translate business process flows to coordinating system workflows
• Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing
• Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users: HR, Recruiters, Hiring Managers, and Candidates
• Working closely with business managers to provide the necessary changes in the recruitment tools and workflows requested by them to streamline the recruitment process
• Responsible for inbound and outbound interface and integration support including partnering with IT and HR CoE to troubleshoot and identify issues as well as propose, test and implement solutions
• Develop training documentation and deliver end user training as needed
• Manage role-based security to ensure accurate functionality for users
• Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives
• Evaluated HR technology solutions to identify opportunities for increased efficiency and effectiveness in service delivery
• Testing all the applicable updates and changes in test environments and implementing them in production after business approvals
• Streamlined HR operations by automating manual tasks and adopting suitable HR software solutions
• Provided troubleshooting and technical assistance in use of PeopleAdmin system

• Worked as a process SME for supporting 5000+ customer network nationwide System Related issues
• Monitoring and troubleshooting business customer issues through Skype, Windows Remote Assistance
• Resolving the issue based on priority level
• Co-coordinating with higher level technical team (L2) and branch anchor for the better solution
• Creating and updating ticket for each call
• Troubleshooting SAP, Outlook, Microsoft team and Onedrive application used by Pepsico Employees
• New user creation, assign privileges, password reset, Account lockout, grant and revoke access for shared folders through AD
• Providing updates to the Customer through the Calls, Ticket and Chat
• Outlook & Windows Live Mail configuration and troubleshooting
• Configuration of Printer, network printers

• Assisting domain purchases, renewals, auctions and premium domains
• Domain transfers, Domain Private and Protected registrations
• DNS configuration, Domain forwarding and Domain forwarding with masking
• Shared hosting setup with control panels like, cPanel, legacy hosting, web-site builders and managed WordPress
• Hosting domains, subdomains and added domains
• Assigning directories, updating the folder and file permissions
• Updating connection strings
• Creating email accounts, assigning user disk space and daily relays
• Configuration of emails on client applications like Outlook, Thunderbird, Apple mail
• Installing SSL (Secure Socket Layer) in Cpanel and Plesk