kalyan KV
Deputy manager
Hyderabad
Summary
Dynamic and goal-oriented banking professional with 2 years of progressive experience at HDFC Bank, currently positioned as a Deputy Manager. Proven ability in managing customer relationships, achieving sales targets, handling branch operations, and ensuring regulatory compliance. Adept in cross-functional collaboration, product knowledge, and delivering excellent customer service in a fast-paced retail banking environment.
Overview
2
2
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Personal Banker
HDFC Bank
10.2023 - Current
- Supported front desk operations, account opening processes, and customer onboarding.
- Manage and grow a portfolio of ~380 retail banking customers including salaried and self-employed individuals.
- Consistently achieve and exceed monthly targets for CASA, loans, insurance, and investment products.
- Handle customer escalations, service requests, and provide personalized solutions to HNW customers.
- Promoted retail assets and liability products, resulting in 145% achievement of sales targets.
- Assisted with backend coordination for loan disbursement, documentation, and service support.
- Delivered excellent customer experience and helped improve branch NPS scores.
- CASA NAV Values and TD values.
- Life insurance & HSL De-mat sales targets.
HDFC TRAINEE
HDFC Bank
03.2023 - 09.2023
- Daily Day to day Customer services and queries.
- Operating the Lobby Management in bank.
- Tele calling for the customer's enablers data.
- Cash handling in the Teller counter.
- Internal Audit experience.
Education
Post Graduate - Sales And Relationship Banking
Manipal Global Education Service
Banglore, India 04.2001 -
CA Foundation And CA Inter - CA
Vagdevi Instutie
Visakhapatnam, India 04.2001 -
Skills
Customer Relationship Management (CRM)
Retail & Liability Banking
Cross-Selling & Upselling
CASA, Loans, Mutual Funds, Insurance
Compliance & KYC Norms
Core Banking Software (Finacle)
Branch Operations
Digital Banking & Customer Engagement
Team Collaboration & Communication
Additional Information
- National Qualified for the HSL bull run contest.
- PAN india 10th ranker.
- Selected for the BBH Inner circle contest for Cruise ship.
Certification
HSL Bull run
Timeline
HSL Bull run
08-2025
IRDA Insurance regulatory and development authority of india
11-2023
Personal Banker
HDFC Bank
10.2023 - Current
HDFC TRAINEE
HDFC Bank
03.2023 - 09.2023
NISM Certification – Mutual Fund Distributors
01-2023
Post Graduate - Sales And Relationship Banking
Manipal Global Education Service
04.2001 -
CA Foundation And CA Inter - CA
Vagdevi Instutie
04.2001 -