Kalyan Uppili

• Leading cross-functional team to successfully execute hotel revenue maximization inside Ramoji Film City under brand name Dolphin Hotels Private Limited, resulting in average 15% increase in revenue annually.
• Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency
• Developed and implemented policies and procedures to improve ROOM blocking and relasing process
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations
• Managed financial aspects of business, including budgeting, forecasting, and Revenue managemnet for optimal profitability
• Implemented staff training programs that improved service quality and increased customer loyalty
• Managed team schedule with eye for coverage needs and individual strengths
• Identified and qualified customer Leads and esacalted to concern team for clouser with high success rate.

• Overseeing entire operations of Simpra Foods, which owns chain of restaurant brands: Yugo Sushi, Daalchini, Shanghai Station, Poke & Chevice.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Developed systems and procedures to improve operational quality and team efficiency
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Analyzed and reported on key performance metrics to senior management
• Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Developed strong relationships with vendors, resulting in better pricing and improved service quality
• Identified and resolved unauthorized, unsafe, or ineffective practices
• Supervised operations staff and kept employees compliant with company policies and procedures.

• Overall responsible for sales and strategies for group
• Managed salesforce for hotel acquisitions, hotel onboarding.
• Responsible for Guest /customer acquisition for Platform, guest retention, and guest satisfaction.
• Coordinating with hotels to maintain service standards and implementation of S.O.P to enhance guest comfort and stay experience.
• Managing Sales & Strategies for group and Salesforce for hotel acquisitions, hotel onboarding Monitoring guest /customer acquisition for platform, guest retention and guest satisfaction
• Ensuring service standards and implementing S.O.P to enhance guest comfort and stay experience in coordination with hotels Managing end-to-end functions related to hospitality administration Maintaining official documents and records
• Repositories ,personal files of staff Coordinating with cross- functional departments for various administrative activities Developing effective working relationships with B2B & Wholesale vendors and managing their complaints & issues.
• Established customer support team and call center training and implementation Conducted B2C campaign and add launch
• Managed M.V.P &100 Plus bookings as a part of POC 20,000 hotels on-boarded along with the sales team GRN connect integration Enabled 1 million hotels globally.
• Self-motivated, with a strong sense of personal responsibility.

Responsible for tasks such as management ,staffing, property refurbishment & renovation, purchasing technical services.

• Established and maintained operational standards for Five locations
• Responsible for tasks Management, Staffing. Property refurbishment & renovation, purchasing, technical services. Setting policies, procedures, standards, training, and controlling sales& marketing.
• Development/Amendment of SOPs for hotel division.
• Departmental coordination with regards to rebranding of hotel .
• To establish and coordinate responsibilities and procedures among various team members to ensure operation is successful and fully aligned with corporate goals and objectives.
• Management, Staffing, Property Refurbishment & Renovation, Purchasing, Technical Services,
• Setting Policies, Procedures, Standards, Training, and controlling sales & marketing
• Devised SOPs for hotel division Coordinated with department for re- branding of hotel
• Recognized by management to monitor India Operations and Doha Operations
• Enhanced room sale by over 20% within one year via guest retention Streamlined online reservations & ensured zero fine from any departmental by adhering to standards prescribed from time to time Attained GOLY 20% In revenue and 6% in occupancy

• Managed guest arrivals & departures on daily basis.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
• Accomplished multiple tasks within established timeframes
• Improved marketing to attract new customers and promote business
• Cross-trained existing employees to maximize team agility and performance
• Achieved departmental goals by developing and executing strategic plans and performance metrics
• Developed and maintained relationships with customers and suppliers through account development
• Monitored Porch Management with average presence of cars being 300 to 400 on daily basis
• Ensured efficient luggage management in coordination with the Sales & Marketing Team for all corporate booking
• Managed sales & marketing and other MODs like Health Club, Travels, and Business Centre
• Received appreciation (thrice) as Best Employee of Hotel for enhancing room sale by over 60% within one year via guest retention
• Jul 2009-Oct2012 as Manager Front Office & Sales Oct?98-Jul?09 as Dy.
  Manager, Asst Manager, Sr.Exe, F.O.S,F.O.A Highlights: Ensured improvement in guest satisfaction from operational area.