KALYANASUNDARI P.

Roles & Responsibilities:

• Lead the CRM division, ensuring smooth processes and accurate data entries.
• Oversee phone calls, voicemails, and live chat to maintain high communication standards.
• Analyze performance metrics to optimize lead distribution, deactivate low-conversion accounts, and assign follow-up tasks to BDMs.
• Enhance training programs to improve lead generation skills and quality.
• Supervise lead conversions, send follow-up reminders, and coordinate with the pricing desk on weekends.
• Collaborate with the marketing team to provide strategic input that strengthens lead generation efforts.
• Monitor online quote submissions and keep the client database up to date.
• Manage daily office operations, coordinate projects, and ensure they are completed on time and within budget.
• Handle around 50 calls and 500 emails daily, delivering top-notch customer service, building client relationships, identifying needs, and successfully negotiating and closing profitable projects.
• Demonstrate strong organizational and time management skills while juggling multiple projects."

Roles & Responsibilities

• Understood client needs, presented tailored solutions, and successfully closed sales.
• Quickly calculated costs and provided precise quotations to shippers.
• Negotiated and finalized deals with favorable profit margins.
• Skilled in expanding markets by reaching out to new agents, exporters, and importers in India.
• Ensured all operations complied with regulations, maintaining product integrity and safety.
• Expert in cost analysis and nurturing client relationships.
• Proactively resolved operational issues with strong problem-solving skills.
• Ensured compliance with international trade regulations, facilitating smooth and compliant transactions.
• Knowledgeable in handling special equipment, project cargo, automobile Ro-Ro, FCL, LCL, Hazmat, and Reefer cargo.
• Consistently exceeded sales goals, achieving a 10% increase in export sales year over year.
• Developed effective sales techniques that transformed inquiries into successful deals, significantly boosting company profits.