KALYANI KADAM

Bank Partners (Co-ordination) :

• Co-ordinate with bank partners for merchant lead, EDC issue, surcharge issue and related queries at PAN India level.
• Co-ordinate with Bank Partners for Sanctions, Fraud related work and queries.
• To highlight fuel percentage related queries to senior management and get it resolved from Bank partner’s end
• While working on this KRA, get opportunity to understand process which is followed by respective bank partner’s also improve network

MIS:

• Dashboard which provides 360-degree view of business achievements. It includes Bank partner wise merchant count, total business volume, market and industry wise progress of Bank partners
• New merchant onboarding MIS/Dashboard which provides information of new merchant added on daily basis which includes details of big and small city market and industry wise coverage
• Fuel Payment Invoice MIS which includes detail tracking of fuel industry volume and reconciliation of data (as per partner bank requirement) to be shared with respective bank partners on monthly basis. To help them to follow corrective measures to upload invoice on Amex portal and to get their invoice amount paid within TAT
• Visibility Dashboard which captures detail of work done by field staff against each merchant base. It provides ground level actual information like merchant’s business being live or not, any EDC issue faced by merchant, warm acceptance etc.
• To work for B2B team and help team with business/project MIS as and when required.

• Overlooking backend operations, collection, documentation, invoicing and revenue activities for the affiliation business
• Work closely and manage 3 member team of data processing and service charge recovery
• Actively monitor recovery activity of outstanding amount of key and non-key affiliate
• Co-ordination with top brands for payment MIS, service charge recovery, MID/TID store wise update and service related queries management
• Liaise and drive national field network team (Team of 35) for various MIS like daily activity report, affiliate service charge recovery, collection of new direct debit documents, incentive files
• Responsible for assimilating important data and forecasting accurate summary to higher management to aid quick decision-making
• Liaise with internal departments to resolve affiliate related queries
• Design and plan campaigns with marketing team to promote top affiliates and offers for month, quarter etc
• Promote campaigns to increase footfalls at various affiliates through various channels with support of marketing and sales team
• Worked closely with the head of sales & affiliation on revenue optimization opportunities in 2019 to get additional revenue to the tunes of 150Mn.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Verification of documents & creation of affiliate codes in internal tool

• Preparation and maintenance of contract tracker
• Coordination with all branches for KYC collection, document checking and maintaining MIS
• Preparation of welcome kit & call to affiliate for documents verification
• Maintain records of forms & related documents
• Coordination with internal departments & network team to resolve related queries.

• Verification of quality report and preparation of same
• Coordination and follow ups with network team and accounts and legal depts
• To resolve issues and related queries
• Business Operations (June 2007 to August 2009): Preparation of warehouse receipts and delivery orders at national level
• Preparation MIS for warehouse receipts and delivery orders on daily basis
• Activity like warehouse take over on daily basis and prepare MIS for same
• Co-ordination and follow ups with network team and accounts and legal departments to resolve issues and related queries
• Active participant in ERP implementation