Kalyani Rao

As a Planning Manager at Precision Components and Electronics Pvt Ltd, I am responsible for optimizing production schedules and ensuring alignment with company goals. This role involves collaborating with cross-functional teams to streamline operations and enhance efficiency.

• Developed and implemented production plans to boost manufacturing efficiency.
• Coordinated with supply chain teams to ensure timely material availability.
• Analyzed production processes to identify and implement continuous improvements.

As a Chef and Barista at Comptoir Gourmand, I specialized in preparing high-quality food and beverages, ensuring an exceptional customer experience.

• Prepared and presented food and beverages to high standards, ensuring customer satisfaction.
• Developed innovative menu items to enhance customer choice.
• Maintained a clean, organized kitchen, adhering to health and safety regulations.

As a Front Desk Supervisor at Delta Marriott Bristol City Centre, I led daily operations, ensuring the delivery of exceptional guest service and seamless experiences. My role involved supervising and motivating front desk staff, maintaining high service standards across all touchpoints.

• Led and trained front desk staff, ensuring adherence to operational procedures and customer service excellence.
• Oversaw check-in and check-out processes, streamlining guest transitions and minimizing wait times.
• Handled escalated guest complaints efficiently, implementing solutions that maintained high guest satisfaction and loyalty.
• Collaborated with various departments to drive cross-functional communication and improve overall guest experiences.
• Monitored performance metrics, providing feedback and support to team members to maintain high operational efficiency.

• Coordinated with cross-functional departments to ensure a smooth, seamless guest experience.
• Maintained accurate records of guest reservations and check-ins, ensuring completeness and efficiency.
• Addressed guest inquiries and resolved complaints promptly, enhancing satisfaction and earning recognition for outstanding service.