Kalyani Sanjay Pardeshi
Senior Growth Associate
Pune
Summary
Experienced professional with 8 years of experience in Customer Relationship, Business Development, Operations and Sourcing, Sales, with an ability to handle new initiatives. Responsible for developing and implementing new operational strategies to reduce the existing TAT, reduce cost and improve profitability. Exemplary relationship building and problem-solving skills that foster client trust and dependability.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Senior Growth Associate
Dtwelve Spaces Pvt Ltd (Stanza Living)
09.2021 - 10.2025
- Responsibilities –
- Contact new leads generated by digital sources and share required details. Schedule customer visit.
- Generate new leads by different sources like referrals, digital platforms, BTL activities etc.
- Handle walk-in customers, property show-around and convert customers.
- Complete booking process and payment.
- Keep updating in detail data of nearest demand centers of the cluster.
- Contact property owners and schedule property visits. Explain stanza policy for property acquisition.
- Update property details in the system app and take follow-ups. Schedule cross-functional team visit.
- Agreement sign process with owner and on-board property.
- Coordinate with the operations team for property management and customer on-boarding.
- Handle team of 2 to 3 JSAs to maintain targeted occupancy and generate revenue.
- Perform multiple different activities to retain customers.
- Achievements –
- 90% digital lead and walk-in conversion.
- Take individual monthly conversions from 40 to 50 per month.
- Successfully sign 1 property every month.
- Achieve 95% to 100% occupancy of all houses in assigned clusters.
Customer Relationship Executive
La Secura India Storekaro Pvt Ltd
09.2020 - 05.2021
- Responsibilities –
- Generate quotation for all new storage enquiries; handle all queries of a new customer.
- Generate report of all enquiries, follow-up of given quotations. Provide confirmation to converted customers.
- Completes new lead documentation and registration.
- Handle all queries of existing customers.
- Generate monthly storage rent invoices of existing and new customers. Track payments of all customers.
- Relationship calls to existing customers. Update customers with photos and videos of their stored goods.
- Handled all storage requests, request status updating and new user registration. Generate payment calendar for every new customer.
- Provide redelivery quotes, schedule delivery.
- Coordinate with the operations and storage facility team for scheduling all pickups.
- Handle customer queries through a live chat window.
- Achievements –
- Achieve 1.5X target of lead conversion
- Take individual monthly numbers from 0 to 40 per month.
- Successfully handle the invoice and payment section of all assigned customers.
- Achieve 100% payments from all existing customers through continued payment follow-ups.
Business Development Executive
OLA Fleet Technologies Pvt Ltd (Ola Cabs) Pune
01.2019 - 05.2020
- Responsibilities –
- Handling all walk-in sales enquiries and escalations at the front-desk.
- Assign calling to the team of 6 peoples and generate their calling, quality and achievement reports.
- Completes new lead documentation and verification process.
- Handling post sales escalations as well as escalations of on-boarded partners.
- New initiatives, training of new products for existing partners.
- Performance follow-up of assigned portfolio on calls.
- Face to face counseling of partners.
- Achievements –
- Achieve 2X target of lease sales at front.
- Take monthly numbers from 0 to 75 per month lease attachments through Walk-ins and calling follow-ups.
- Maintain highest calling through auto-dialer.
- Conversion of 79% of partners into new models through training.
- Awarded as Best Performer, Q3’19
Front Desk Executive, Team Lead, Back-End Operations
ANI Technologies Pvt Ltd (Ola Cabs) Pune
12.2014 - 06.2019
- Responsibilities –
- Attachment and documentation at the front desk.
- Quality Project, Customer experience & Partner experience counseling.
- Front desk walk-in sales enquiries and documentation of leads.
- Coordinating with multiple car dealers regarding sales leads. Participating in sales events with dealers.
- Managing a functional team of 20 tele-callers for cab and auto. Handled calling of retention, reactivation, PTJ, Drop-Off.
- Assign calls, uploading data on dialer and generating reports of the team.
- Achievements –
- Achieve monthly cab attachment targets every month.
- Scaled up from 0 DCO cab attachments to 320 attachments in a month.
- Transform calling from manual to automated dialer and scale up from 80 calls to 150 calls per day from each tele caller.
- Awarded for Best Performer of the Quarter Q2’17.
Education
B. Com -
CSJIM University
01.2014
Diploma - Comp. Tech.
Pune University
01.2011
SSC - undefined
Pune University
01.2008
Skills
Customer Relationship
Escalation Handling
Lead Conversion
Sales and Escalations
Client Co-ordination
Disclaimer
All the above information is correct according to my knowledge. (Pardeshi Kalyani)
Timeline
Senior Growth Associate
Dtwelve Spaces Pvt Ltd (Stanza Living)
09.2021 - 10.2025
Customer Relationship Executive
La Secura India Storekaro Pvt Ltd
09.2020 - 05.2021
Business Development Executive
OLA Fleet Technologies Pvt Ltd (Ola Cabs) Pune
01.2019 - 05.2020
Front Desk Executive, Team Lead, Back-End Operations
ANI Technologies Pvt Ltd (Ola Cabs) Pune
12.2014 - 06.2019
Diploma - Comp. Tech.
Pune University
SSC - undefined
Pune University
B. Com -
CSJIM University