KALYANKUMAR R
GENERALMANAGER HOTEL OPERATIONS
Tiruchi
Overview
22
22
years of professional experience
Work History
General Manager
HOTEL SOUTHERN RESIDENCY
08.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
General Manager
HOTEL CENNEYS GATEWAY
10.2022 - 04.2024
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
HOTEL RAGAVENDRA RESIDENCY
12.2013 - 08.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Formulated policies and procedures to streamline operations.
General Manager
VENUS HOTEL CONSULTANCY
07.2012 - 11.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Assisted in recruiting, hiring and training of team members.
- Formulated policies and procedures to streamline operations.
General Manager
JC RESIDENCY
01.2011 - 08.2012
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
HOTEL SARATHA RAJANS
01.2004 - 01.2011
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Food and Beverage Manager
RR RESTO BAR
01.2003 - 01.2004
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enhanced dining experience with implementation of new menu, reflecting current culinary trends and customer preferences.
- Increased restaurant efficiency, streamlining inventory management processes to ensure optimal stock levels and reduce waste.
Timeline
General Manager
HOTEL SOUTHERN RESIDENCY
08.2024 - Current
General Manager
HOTEL CENNEYS GATEWAY
10.2022 - 04.2024
General Manager
HOTEL RAGAVENDRA RESIDENCY
12.2013 - 08.2022
General Manager
VENUS HOTEL CONSULTANCY
07.2012 - 11.2013
General Manager
JC RESIDENCY
01.2011 - 08.2012
General Manager
HOTEL SARATHA RAJANS
01.2004 - 01.2011
Food and Beverage Manager
RR RESTO BAR
01.2003 - 01.2004
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