KALYAN RAM KRISHNA RAO BODDETI

As a Group Vertical Head, I was responsible to manage the three major verticals of Amstar's Business i.e., Enterprise IT & Non IT Training, IBM & Non-IBM Software Sales & Consulting Services and Lateral Staffing Services and partially involved in managing daily operations to support respective business units.

Involved in managing India & overseas business of various location e.g., USA, Europe, Africa, Middle East Region, APAC and Far East.

• Involved in customer discussion, engagement, account maintenance.
• Handling customer inquiries to convert prospects.
• Involving in tender participation.
• Managing staff augmentation activity to meet the customer demand.
• Involving into end to end customer service approach / planning to ensure smooth execution.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers' requests, confirming full understanding before addressing their requirements / concerns.
• Collaborated with team members to achieve target results.
• Managed team of employees, overseeing hiring, training and software sales and consulting services.
• Increased customer satisfaction by resolving issues.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Delivered services to customer locations online / offline within specific timeframes.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Handling 10-15 calls daily to address customer inquiries and concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Responsible of Organization P&L and daily operations to manage and support business.
• Actively participated in various events conducted by various chapters of repute like:

- Bangalore Chamber of Industry and Commerce (BCIC)

- Computer Society of India (CSI)

- The National Association of Software and Service Companies (NASSCOM)

- Many more such events

• Responsible for ISO audit activity and member of POSH committee

I was responsible to manage Enterprise customer accounts globally, like guiding team to manage regular inquiries, ensuring quick turn around, sharing right information, followups, proposal sharing, converting leads to prospects with best possible options to avoid any lapses.

Managed overseas business of various location e.g., USA, Europe, Africa, Middle East Region, APAC and Far East.

• Ensuring regular flow of enquiry is maintained.
• Discussing with the team and the management to strategies various promotional plan digital / print media / seminar / fairs / workshop etc. to plan and execute.
• Ensuring all data is maintained and stored in centralized within safe custody to have easy retrieval.
• Ensuring to maintain quick turn around to any business inquiries received.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Maintaining business transparency to have clear understanding about the business deals.
• Involving in overseas assignment to ensure successful delivery of the project within given timeframe with all deliverables.
• Ensuring time bound solution approach with best possible method, educating customer clearly about the best offerings to create right choice within available timeline and budget.
• Ensuring all records of every assignment is maintained in soft / hard copy form to follow the compliance part.
• Maintaining cordial relations within team and ensuring to extend support within team to have smooth flow of regular operation.
• Acting as a bridge between the management and staffs.
• Involving in hire, train and deploy activities.
• Ensuring smooth transition / knowledge transfer are done during onboarding or exit formalities.
• Actively participating in any new / challenging projects to extend support to the management with fullest spirit for its successful rollover.
• Involved in internal training on various soft skills and other business orientations.
• Attending business visits / meetings - outstations within PAN India to enhance customer reach / base.
• Actively participated in various events conducted by various chapters of repute like:

- Bangalore Chamber of Industry and Commerce (BCIC)

- Computer Society of India (CSI)

- The National Association of Software and Service Companies (NASSCOM)

- The Indian Society for Training and Development (ISTD)

- Institute of Economic Studies (IES India)

- CIO 500 conclave

- People Matters conclave

- Bangalore Tech Summit

- MSME Expo

- Many more such events

• Ensuring team is focused towards the target and exercise possible controls for cost effective implementation and achieve set target.
• Improved operations through consistent hard work and dedication.
• I have been responsible for P&L of the Organization and tried best to actively involve in various roles, levels to ensure giving my best in the interest of the Organization growth.

I was responsible to manage my team to handle Enterprise customer accounts globally, like guiding team to perform inside sales, organizing customer meetings, manage day to day inquiries and response timeline, followups, proposal working, converting leads.

Managed overseas business of various location e.g., USA, Africa, APAC and Far East.

• Daily allocation of task and reporting.
• Involved in B2B sales and ensuring team is involved in inside sales to generate some prospective leads.
• Focusing towards generating leads / funneling.
• Handled 20-25 calls per day to address customer inquiries and concerns.
• Discussing with the team and the management to strategies various promotional plan to enhance leads.
• Ensuring leads are addressed on time with required information to convert into prospects.
• Streamlining process to ensure proposal fielding, deal closing, execution, survey activities are performed properly.
• Ensuring to maintain quick turn around to any business inquiries received.
• Increased customer satisfaction by resolving issues.
• Drove operational improvements which resulted in savings and improved profit margins.
• Maintaining business transparency to have clear understanding about the business deals.
• Involving in overseas assignment to ensure successful delivery of the project within given timeframe with all deliverables.
• Maintaining cordial relations within team and ensuring to extend support within team to have smooth flow of regular operation.
• Acting as a bridge between the management and staffs.
• Involving in hire, train and deploy activities.
• Ensuring smooth transition / knowledge transfer are done during onboarding or exit formalities.
• Actively participating in any new / challenging projects to extend support to the management with fullest spirit for its successful rollover.
• Involved in internal training on various soft skills and other business orientations.
• Attending business visits / meetings - outstations within PAN India to enhance customer reach / base.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Actively participated in various events conducted by various chapters of repute like:

- Bangalore Chamber of Industry and Commerce (BCIC)

- Computer Society of India (CSI)

- The National Association of Software and Service Companies (NASSCOM)

- The Indian Society for Training and Development (ISTD)

- Bangalore Tech Summit

- MSME Expo

- Many more such events

• I have been responsible for P&L of the Organization and tried best to actively involve in various roles, levels to ensure giving my best in the interest of the Organization growth.

I was responsible to to handle Enterprise customer accounts end to end, like performing inside sales, organizing customer meetings, manage my day to day inquiries and response timeline, followups, proposal working, converting leads to prospects.

Worked for overseas business of various location e.g., Africa, APAC and Far East.

• Daily calls and reporting.
• Involved in B2B sales and services.
• Focusing towards generating leads / funneling.
• Handled 35-40 calls per day to address customer inquiries and concerns.
• Discussing with the management to strategies various promotional plan to enhance leads.
• Ensuring leads are addressed on time with required information to convert into prospects.
• Ensuring proposal fielded, deal are converted with best efforts to the maximum and closed, execution, survey activities are performed properly.
• Increased customer satisfaction by resolving issues.
• Involving in overseas assignment to ensure successful delivery of the project within given timeframe with all deliverables.
• Maintaining cordial relations with peers and the management.
• Involving in hire, train and deploy activities.
• Attending business visits / meetings locally.
• Active participations in various events and seminars nominated by the management.
• Participated in team-building activities to enhance working relationships.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained energy and enthusiasm in fast-paced environment.
• Used coordination and planning skills to achieve results according to schedule.
• Worked with customers to understand needs and provide excellent service.
• Carried out day-to-day duties accurately and efficiently.
• Created plans and communicated deadlines to complete projects on time.
• Prepared variety of different written communications, reports and documents.

During my tenure with Deutsch Bank, I got an opportunity to work at different level and processes. Whereby I got a very good exposure and great visibility and excelled in my career with the help of my mentor, manager and peers.

Equities Settlements - Funding Team

(Process Supervisor)

• Managing day to day entries
• Ensuring all entries are passed correctly within the given timeframe and SLA
• Involved in processing SWIFT for different currency to fund the account before the market cut-off
• Processing critical funding report for the front office team to enable them to plan for the intra-day fund planning before the market settlement.
• Insuring all reports are submitted on time and team accomplishes its task successfully as per the SLA.

Equities Settlements - Process Management

(Process Supervisor)

• I was responsible to manage the daily SLA / Benchmark of six different processes to ensure minimum tolerance and error free work accomplishment within timeline.
• I was responsible to correct / improve the benchmark to increase the work efficiency.
• Acted as a role of process manager to check and authorize some standard SLAs as defined as per the market standards and process KPI.
• Uniquely designed a critical benchmarking system to help team to generate automated reports at various time intervals to ensure maximum output and minimum fall tolerance.
• The new benchmarks / reporting system helped to generate new MIS to track the SLA to improve P&L.

Equities Settlements - Depot Realignment

(Senior Process Executive) - March ’08 – Sept '08

• Its a process to realign the stock from one depot to another depot in the stock market to meet out the trade failing on its maturity date.
• More than 50+ requests processed in a day to place a requests to realign the stock from one depot to another.
• Two members of team and together we could covered more than 40 depots at various markets at different time zone.
• Sending all Fails and Pending Tasks Report within time
• Booking of all requests received according to the market timeline
• Checking with market agents for any new scenarios applicable and accordingly inputting instruction to the related market Application.
• Chasing related market agents for settlements or updates.
• Escalating all risk areas involved to the Sr. Management within short notice.
• Canceling flips as per requested by Middle Office.

Sr. Analyst
March 2006 - February 2008 (2 years)
Equity Settlement - PB Emerging Market May '07 – Feb '08

(Business Analyst)

Prime Brokerage Emerging Market deals with trade pre-matching and settlements in various markets. It includes three sub processes as Pre-matching, Fails and Allegements.

As a Business Analyst, I was responsible for:

• Involved in the requirement gathering, study, design and development of process flow.
• Discussing the process flows with Subject matter expert (SME), relating to process, understand and document each and every steps.
• Preparation of Process workflows & Detailed Business Operating Procedures (DBOPs).
• Testing the documents and making amendments as per process requirement.
• Preparation of Bench Marks and SIPOC and trialing the BMs with the help of Technical Experts, To make sure the BMs has documented error free.

Equity Settlements - Depot Realignment, Swiss & SA funding (Cash Equity - Main Firm) Sep'07 – May '07

(Senior Process Associate)

Realigning the stock from one Depot to other Depot to cover the short position of stock.

As a Senior Process Associate, I was responsible for:

• Booking of all requests received according to the market timeline
• Manually instructing the settlement instructions, if needed to the related market Application
• Escalating all risk areas involved to the Sr. Management within short notice.

US Pre-matching / fails & Euroclear Allegements March '06 to May '07

(Process Associate)

• Trade pre-matching and amendments for its settlement
• Validating trade with counterpart and making required changes, if needed
• Completed task with-in benchmark, without violating any rules prescribed