Kalyan Singh
New Delhi
Summary
Results-driven professional with expertise in marketing and customer relations, seeking a challenging role that leverages strong organizational skills and proactive team coordination. Proven ability to manage projects effectively, resolve issues efficiently, and maintain high operational standards. Experienced in overseeing field operations, ensuring safety compliance, and enhancing productivity through effective communication and leadership, and committed to fostering collaboration and driving positive outcomes in dynamic environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
AREA MANAGER
CPM IN DABUR P.LTD
- Directed regional operations to improve delivery punctuality and optimize resource allocation, resulting in enhanced customer satisfaction and operational efficiency.
- Implemented rigorous quality and safety standards across locations, ensuring regulatory compliance and reducing workplace incidents.
- Collaborated with cross-functional teams to align sales strategies, increasing market competitiveness and driving revenue growth.
- Analyzed performance data to identify process bottlenecks, streamlining workflows and accelerating issue resolution times.
- Developed training initiatives that increased team productivity and fostered consistent adherence to company policies.
Senior Field Supervisor
Hindustan Field Service
05.2016 - 04.2026
- Managed complaints with calm, clear communication and problem-solving.
- Planned and executed new strategies to increase sales.
- Trained and mentored employees to maximise team performance.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Prepared orders to deliver excellent presentation and quality standards.
- Met schedule using excellent planning and coordination skills.
- Met budget targets through responsible planning and resource allocation.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Product Consultant (PC)
Team HR (Care of Hindustan Field Service)
05.2010 - 04.2016
- Facilitated user group meetings to encourage knowledge sharing and gather valuable insights for product development.
- Created detailed product documentation, including manuals and FAQs, to support clients and streamline product adoption.
- Provided expert consultancy services on product integration and customisation, meeting diverse client needs.
- Managed client accounts, fostering strong relationships through regular updates and follow-ups on product performance.
- Analysed sales data to identify trends, adjust strategies, and achieve targets in competitive markets.
- Coordinated with regulatory bodies to ensure compliance with industry standards and legal requirements.
- Gave clients information about available products and services to build awareness.
CSA
Big Bazaar
03.2008 - 04.2009
- Monitored queues and customer flow to optimise wait times and enhance overall service experience.
- Conducted outbound calls to follow up on customer queries, confirming satisfaction with solutions provided.
- Facilitated smooth onboarding for new customers by explaining processes and setting up accounts accurately.
- Delivered personalised customer service by remembering repeat customers' preferences and anticipating their needs.
- Processed customer transactions efficiently, ensuring accurate handling of payments and issuing receipts.
- Utilised customer relationship management software to record interactions, feedback, and resolutions.
- Advocated for customers by conveying their feedback to the management team for potential product and service improvements.
- Implemented feedback mechanisms to encourage customer input, leading to service adjustments and enhancements.
- Participated in regular training sessions to stay informed about new products, services, and customer service techniques.
- Managed incoming calls from customers, providing detailed information on services and addressing enquiries.
- Stocked and rotated inventory regularly.
- Assisted with product selections according to individual requirements and preferences.
Computer operator
Jai Maa Associated
02.2007 - 12.2007
- Kept computer systems in excellent working order by performing preventative maintenance.
- Operated different computerised machines to produce digital content and save information.
- Completed frequent checks on user logins, file permissions and other data.
- Set up and installed computer hardware, software and user accounts for staff.
- Implemented corrective measures to address emerging issues, minimising customer impact.
- Improved devices' performance by updating computers with patches or new applications.
- Highlighted recurring errors with designated teams for solution development to prevent recurrence.
- Reviewed and updated disaster recovery plans, preparing for potential system failures to minimise impact on operations.
- Controlled inventory of IT assets, ensuring adequate supplies while optimising resource allocation.
- Operated mainframe computers, performing tasks such as job execution and monitoring system consoles.
- Created and updated internal tickets to document monitoring and recovery steps.
- Serviced computers and removed viruses, bugs and vulnerabilities, improving device and network security.
- Scheduled and monitored batch processing jobs, ensuring timely completion of critical tasks.
Education
Bachelor of Arts -
Shobhit University
UP01-2014
DIPLOMA - MS-DOS, WINDOWS, MS-OFFICE, TALLY, DTP, INTERNET
INFO
Skills
- Data Entry
- Accounts receivable and payable analysis
- Interpersonal communication
- Documentation and control
- Budgeting
- Scheduling
- Promotions
- Client relations
- Complaint resolution
- Compliance monitoring
- Team building
- Staff management
- Sales strategies
- Time management
- Customer relationship management
- Sales strategy development
- Performance analysis
- Quality assurance
- Team training
- Data analysis
- Customer service
- Leadership excellence
- Staff development
- Product knowledge
- Staff recruitment and training
- Business development and planning
- KPI performance management
- Performance monitoring
Certification
- Delhi
- Rajasthan
- Haryana
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion.
- Improved Merchandiser and promoter reviews by successfully handling customer complaints and implementing monthly staff training.
- Built and nurtured key client relationships to grow profit by 100%.
Custom
- Listening to Music
- Playing cricket
Personal Information
Father's Name: Vijay Singh
Timeline
Senior Field Supervisor
Hindustan Field Service
05.2016 - 04.2026
Product Consultant (PC)
Team HR (Care of Hindustan Field Service)
05.2010 - 04.2016
CSA
Big Bazaar
03.2008 - 04.2009
Computer operator
Jai Maa Associated
02.2007 - 12.2007
AREA MANAGER
CPM IN DABUR P.LTD
Bachelor of Arts -
Shobhit University
DIPLOMA - MS-DOS, WINDOWS, MS-OFFICE, TALLY, DTP, INTERNET
INFO