Singing
Kamakshi Mathur
Customer Service Associate
New Delhi,DL
Summary
Seasoned Customer Associate with two years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Associate
FedEx Express
New Delhi, New Delhi
09.2018 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Provided basic technical support for clients on wide range of company products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Entered customer interaction details in 1Source to track requests, document problems and record solutions offered.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped average of 90 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Social Sciences And Humanities
Ambedkar University Delhi
New Delhi 04.2015 - 05.2018
Skills
Inbound and outbound calling
undefinedAccomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Two times highest performer of the month.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team in the development of Quick Action Response team.
- Acted as a single point of access for escalation,technical and financial queries.
Certification
Microsoft Excel And Powerpoint
Interests
Playing ukelele
Reading Books
Rangoli decoration
Timeline
Microsoft Excel And Powerpoint
11-2020
Customer Service Associate
FedEx Express
09.2018 - Current
Bachelor of Arts - Social Sciences And Humanities
Ambedkar University Delhi
04.2015 - 05.2018
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