Kamakshi Sivanandan
Bangalore
Summary
Dynamic operations leader with extensive experience at JP Morgan, excelling in client onboarding and process optimization. Proven track record in enhancing operational efficiency and driving cost savings initiatives. Skilled in project management and effective communication, fostering strong client relationships while mentoring teams to achieve high performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Vice President of Operations
JP Morgan
Bangalore
11.2017 - Current
- Managing client onboarding and maintenance activities for global clients with a team of five senior leads and over thirty analysts reporting.
- Communicating regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delivering expert thought leadership recognized for driving process improvements.
- Providing leadership support for staff members in order to develop their skillsets and capabilities.
- Identified cost savings opportunities through process optimization initiatives.
- Created business process flows to identify opportunities for improvement.
- Assisted with customer requests and answered questions to improve satisfaction.
Team Leader
Accenture
Bangalore
10.2015 - 11.2017
- Worked with management to prioritize supply chain needs and implement new initiatives for high profile telecommunication clients - Singtel and Optus
- Collaborated with internal stakeholders to establish purchasing criteria and develop sourcing plans.
- Led supplier interactions to maintain a consistent rapport and enforce contractual requirements.
- Worked at the client location (Singapore) for Singtel and Optus telecommunications clients.
Reporting Analyst
Genpact
Bangalore
12.2012 - 07.2015
- Created and designed business intelligence databases, spreadsheets or outputs.
- Analyzed competitive market strategies through related product, market or share trends.
- Documented processes related to report generation and maintenance procedures.
Operation Analyst
AXA Business Services
Bangalore
07.2010 - 10.2012
- I was part of the pilot transition process from Canada and India, training at the client location in Canada.
- Reviewed and evaluated insurance applications to determine acceptability of risk.
- Provided training sessions for staff members on topics such as evaluating customer risks or understanding regulatory requirements.
Education
Master of Commerce - Financial Management
Karnataka State Open Univerisity
MysoreSkills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Change management, operating, and execution
- Proven track record of success in process execution and client relationship management
- Operational certification in financial products
- Supply chain management certification
- Trained quality analyst and certified in Lean management
Certification
- Lean Management Certification
- Leadership edge training
Languages
English
First Language
Timeline
Assistant Vice President of Operations
JP Morgan
11.2017 - Current
Team Leader
Accenture
10.2015 - 11.2017
Reporting Analyst
Genpact
12.2012 - 07.2015
Operation Analyst
AXA Business Services
07.2010 - 10.2012
Master of Commerce - Financial Management
Karnataka State Open Univerisity
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