Kamal
D-77/ A Gali no -8B Dashrath puri Dabri palam Road New Delhi -110045,New Delhi
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operati
Seasoned Customer Support Executive with background in providing high-level customer service, resolving complex issues, and managing client relationships. Skilled at using CRM software to enhance efficiency and improve customer experience. Recognized for strong leadership abilities, problem-solving skills, and capacity to create lasting client relations. In previous role, significantly improved customer satisfaction rate through proactive engagement strategies and swift issue resolution.
Overview
5
5
years of professional experience
Work History
Senior Technical Specialist
Concentrix Daksh Private Limited
Gurugram
08.2022 - Current
- Developed, implemented and maintained high-level technical solutions for clients.
- Provided technical expertise to troubleshoot and resolve complex system issues.
- Coordinated with other IT teams in order to ensure smooth implementation of projects.
- Installed, configured, and maintained customer telephone systems.
- Troubleshot customer network issues related to telephony equipment.
- Performed system upgrades and repairs on various phone models.
- Reprogrammed existing phones to ensure compatibility with the customer's network.
- Provided technical support for customers having problems with their telephone systems.
- Created detailed documentation of all work performed on each customer's system.
- Researched and implemented new technologies to improve the customer's service experience.
- Updated software and firmware on various types of phone systems.
- Assisted in training other technicians in troubleshooting techniques and best practices.
- Repaired damaged lines or cables due to weather-related incidents or vandalism.
- Ensured that all safety regulations were followed when installing equipment in hazardous areas.
- Conducted regular maintenance checks on all phone systems to ensure optimal performance.
- Provided assistance to customers in setting up voice mail boxes, call forwarding.
- Diagnosed complex hardware and software problems related to telephone systems.
- Monitored incoming calls for quality assurance purposes and made necessary adjustments as needed.
- Identified potential risks associated with phone installation projects and took appropriate measures to mitigate them.
Senior Executive
Globiva Private limited
Kolkata
01.2022 - 08.2022
- Analyzed financial data, trends, and market conditions to identify opportunities for increased profitability.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Ensured proper storage of food items during delivery process and maintained temperature integrity.
- Maintained records of deliveries, including customer names, addresses, and contact information.
- Delivered food items to customers in a timely manner, following all safety protocols.
- Adhered to company policies on safe driving practices and vehicle maintenance.
- Inspected vehicles for mechanical items and safety issues prior to operating the vehicle.
Senior Executive
Radical Minds Private limited
Gurugram
12.2019 - 12.2021
- Developed and implemented long-term strategic plans to ensure organizational growth and sustainability.
- Directed the development of marketing initiatives to expand customer base and increase revenue.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Handled all guest luggage as needed during check-in and check-out process.
Education
Master of Arts - English Language
ARSD College
05-2022
Bachelor of Arts - English
Motilal Nehru College
03-2020
Skills
- Network architecture
- Technical leadership
- Software development
- Advanced troubleshooting
- Operating system installation
- Technical staffing
- Virtualization technologies
- Mobile application development
- Technical consulting
- Quality assurance testing
- Software diagnosis
- Videoconferencing
- Desktop support
- Network configuration
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Technical Specialist
Concentrix Daksh Private Limited
08.2022 - Current
Senior Executive
Globiva Private limited
01.2022 - 08.2022
Senior Executive
Radical Minds Private limited
12.2019 - 12.2021
Master of Arts - English Language
ARSD College
Bachelor of Arts - English
Motilal Nehru College
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