KAMAL AILANI
Retail Store Manager / Operations Manager / Business Partner
307, Shiv Sai Sadan, Nr New Telephone Exchange, Gol Maidan,Ulhasnagar
Summary
To Obtain a challenging position in the area of Retail Sales & Operations where I will put in the best of my efforts for the betterment of the organization
21+ years of experience in selling Fine Jewellery and High End Luxury watches
Excellent communication skills and good leadership qualities.
Expert relationship builder, negotiator and sales strategist.
Overview
12
12
years of post-secondary education
19
19
years of professional experience
Work History
Retail Operations Manager
House Of Diamonds
Nassau, Bahamas
10.2019 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Researched issues to obtain appropriate answers to customer inquiries.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Completed store opening and closing.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Responsible for buying merchandising and working with vendors to get new and latest trends in store.
- Directed training and performance monitoring for 6 staff members.
Retail Store Manager
Gems & Jewels
Nassau, Bahamas
08.2014 - 06.2019
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained new employees on proper protocols and customer service standards.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Generated spreadsheets detailing sales information.
- Drafted invoices for completed work.
- Submitted orders for new inventory.
- Walked around facility frequently to check activities.
- Resolved customer service issues promptly.
Jewelry Manager
Glitter Jewelry
Basseterre, St. Kitts & Nevis
11.2011 - 05.2014
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased sales by offering advice on purchases and promoting additional products.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
Jeweller No. 1
Harding Brothers
Avonmouth, United Kingdon
11.2006 - 09.2010
- Looking after Inventory & Stocks.
- Managing end of Cruise Sales & Reports.
- Working with my shop team to achieve our targets which were set every cruise and able to achieve them every cruise.
- Shouldering complete responsibilities in the shop including displaying of merchandise, cleanliness in the shop, counting of stock, advertising new lines and designs.
- Also responsible for Trunk shows, working with them, advertising their jewellery, giving guest a thorough introduction of Trunk show personnel Onboard, working with the Trunk Show personnel for lectures and also what special merchandise they carry.
- Giving lectures to guest onboard on stones like Tanzanite, Diamonds and other precious and semi precious stone.
- Giving my team members knowledge of the latest jewellery and watches we offer onboard.
Jewelry Sales Associate
Gold Links Jewellers
Ocho Rios, Jamaica
06.1999 - 04.2006
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Shouldering complete responsibilities of the Store, which includes Display of Merchandise, promotion of the store, Tidiness of the store, counting of stock, advertising new lines and designs and Customer satisfaction.
- Also responsible for buying for the stores, excellent knowledge about the best selling product in the market, best prices of the same.
- Giving the best profit to the company and in a short period of time took charge of store with full responsibility and honesty .
- Replenished merchandise from inventory during downtime when stock became low.
Education
Diploma in Computer Technology - Computer Technology
Bombay Institute Of Technology
Ulhasnagar 04.1994 - 06.1996
Secondary School Certificate (S.S.C) -
New Era High School
Ulhasnagar 04.1983 - 04.1993
Skills
Marketing strategy
Strategic selling
Customer Service
Store planning
Display creation
Inventory evaluation
Staff training/development
Business Development
Brands
Watches: Chopard, Rado, Hublot, Omega, Baume & Mercier, Tag Heuer, Raymond Weil, Gucci, Versace, Piaget, Corum, Kreiger , Phillip Stein, Michelle, Citizen, Diesel, Guess, DKNY and Fossil
Designer Jewellery: Bellarri, H. Stern, Kabana, Hearts on Fire, Mikimoto, Chopard, Swarovski and Canadian Diamonds
Sunglasses: Maui Jim, Calvin Klein, Oakley, Gucci, Fendi, Armani, Chopard, Versace
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
About Me
Almost worked in this Jewelry Industry for 21+ years started from a Counter Sales Person to having my own business with 20% partnership, but this pandemic shattered my dreams. But it didn't break my confidence and my dedication and motivation for the work I love to do which is Selling Fine Jewelry and creating memories and friends. I am happily married since last 13 years and have a beautiful 11 year old daughter. I am also expert in English writing and have verbal fluency in English, Hindi, Marathi & my mother tongue Sindhi.
Timeline
Retail Operations Manager
House Of Diamonds
10.2019 - Current
Retail Store Manager
Gems & Jewels
08.2014 - 06.2019
Jewelry Manager
Glitter Jewelry
11.2011 - 05.2014
Jeweller No. 1
Harding Brothers
11.2006 - 09.2010
Jewelry Sales Associate
Gold Links Jewellers
06.1999 - 04.2006
Diploma in Computer Technology - Computer Technology
Bombay Institute Of Technology
04.1994 - 06.1996
Secondary School Certificate (S.S.C) -
New Era High School
04.1983 - 04.1993