Summary
Overview
Work History
Education
Timeline
Generic

Kamal Choudhury

Guwahati

Summary

Sr. Quality Analyst versed in developing standard operating procedures and training materials to promote adherence to quality standards. Dedicated to identifying operational pain points and implementing actionable improvements reduce corporate costs and increase consistency of quality.

Overview

7
7
years of professional experience

Work History

Sr Quality Analyst /On-Site Manager

Xtaas corp
Guwahati
12.2022 - Current
  • Managing a team of 20 people in lead generation B2B campaign for clients.
  • Analyzing and maintaining quality of leads before it is sent out to clients
  • Loading proper data with specific criteria as per campaign requirements.
  • Identified quality problems and recommended solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided guidance to subordinates regarding job duties, responsibilities, expectations and deadlines.
  • Reviewed completed work to verify consistency, quality and conformance.

Sr. Business Development

Extramarks Education India Pvt. Ltd.
Guwahati
09.2021 - 07.2022
  • Facilitated and managed business development plan based on market and industry research.
  • Directed and coordinated products, services and sales activities.
  • Created presentations to demonstrate the value of products and services to prospective clients.
  • Coordinated with finance team and create a proper channel for smooth financial transactions between customer and company.
  • Assisted teammates with sales-processing tasks to meet daily goals.

Office Manager /Quality Assurance Analyst

First lead source
Guwahati
04.2019 - 05.2021
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Conducted periodic performance reviews to determine employee eligibility for merit increases and bonuses.
  • Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Interfaced with cross-functional support groups to manage daily operations.

Buyer Risk Investigator

Amazon Development Centre India
Bangalore
01.2017 - 09.2018
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Performed risk assessment analysis on customer accounts based on established criteria.
  • Developed strategies to identify, prevent, and mitigate instances of fraud.
  • Identified patterns of suspicious activity across multiple accounts or transactions.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Reviewed customer accounts for evidence of fraudulent activity.
  • Analyzed customer data for potential fraud indicators.

Education

Bachelor of Technology - Mechanical Engineering

West Bengal University of Technology (WBUT)
West Bengal
08-2016

Timeline

Sr Quality Analyst /On-Site Manager

Xtaas corp
12.2022 - Current

Sr. Business Development

Extramarks Education India Pvt. Ltd.
09.2021 - 07.2022

Office Manager /Quality Assurance Analyst

First lead source
04.2019 - 05.2021

Buyer Risk Investigator

Amazon Development Centre India
01.2017 - 09.2018

Bachelor of Technology - Mechanical Engineering

West Bengal University of Technology (WBUT)

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Kamal Choudhury