Kamal Jeevayee

• Developed and maintained relationships with clients, families, and medical professionals to coordinate services for home care patients.
• Coordinated transportation services for clients to ensure they were able to access necessary medical care.
• Obtained referrals from primary care physicians for specialist consultations or diagnostic testing when appropriate.
• Served as a liaison between internal departments such as nursing, therapy, and administrative personnel ensuring effective communication across teams .
• Scheduled appointments with physicians, nurses, therapists, social workers, and other health care providers as needed.
• Assessed patient's need for additional services or equipment such as wheelchairs or walkers.
• Collaborated with other healthcare professionals to create a comprehensive team approach when treating patients.

● Worked for third party client “WEBCARDIO” under GadGeon system’s Pvt Ltd

for 6 months Contract

● Monitoring heart patients for regular heart health using Holter moniter

(Biosenser) device.

● Handled complaints calmly and professionally, providing appropriate

solutions to promote continued customer satisfaction

●Built rapport with customers through courteous and professional

communications and guiding patients attendant with step by step procedure

for hassle free monitoring and taking care of patient over the voice support.

● Worked for “GOVERNAMENT OF INDIA” Client health scheme “PMJAY”

Pradhan mantri Jana Arogya Yojana. advising patients and directing them to

affliated hospitals for the scheme related information about health card

benefits.

● Worked for “COVID” pandemic advisory and educating the patients who are

effected with corona illness and making them aware over the calls and

giving protective measures to avoid being in contact with people and

maintaining hygiene policy.

● Promptly answered incoming calls politely and professionally, swiftly

following up on enquiries and responding to customer requests.

● Resolved customer queries and problems using eff ective communication

and providing step-by-step solutions.