Kamal Kanojia
Jaipur
Summary
Began career as an Equity Dealer at Angel One, building expertise in financial markets and trading strategies. Progressed at Groww from the Stock Email team to the Social Media Escalation team, leading the establishment of a new customer service branch in Jaipur. Promoted to Team Leader and then Assistant Manager of the Inbound team, with a focus on amplifying the customer voice and enhancing service quality.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Groww
Jaipur
01.2024 - Current
- Led a high-performing inbound customer service team to achieve key result area (KRA) parameters in alignment with organizational vision.
- Designed and delivered training programs for new hires, ensuring smooth onboarding and integration into the team.
- Collected and analyzed customer feedback to provide actionable insights to the product team, monitoring progress on improvement initiatives.
Team Leader
Groww
Jaipur
08.2023 - 01.2024
- Led a team dedicated to resolving customer inquiries and escalations through various channels.
- Implemented strategies to enhance team performance and customer satisfaction.
- Worked closely with Product folks for the improvement of product
Social Media Escalation Team
Groww
Mumbai
08.2022 - 08.2023
- Managed customer queries and escalations on social media platform, ensuring timely and effective resolutions.
- Developed skills in communication and problem-solving in fast-paced environments.
- Proficient in collaborating with product teams to quickly address and resolve customer issues, ensuring high levels of satisfaction and retention.
Executive - Stock Emails
Groww
Banglore
06.2021 - 07.2022
- Managed customer concerns via email, prioritizing swift resolutions to enhance customer satisfaction.
- Conducted FNO training for all team members, ensuring they are equipped to handle customer inquiries effectively.
- Assisted team members by actively listening to their queries and providing clear, step-by-step guidance when they faced challenges.
Customer Service Manager
Groww
New Delhi
06.2019 - 07.2020
- Handled customer concerns and executed trades on ODIN and Nest platforms on behalf of the client.
- Engaged in cross-selling financial products to enhance client portfolios.
Education
GFMP ( Global Financial Market Program )
BSE INSTITUTE
NEW Delhi 01-2017
B.COM ( H ) - Commerce
Hansraj College- Delhi University
New Delhi 06-2016
NISM
Skills
- People Management and Leadership skill
- Analytical skills
- Communication Skill
- Having Good understanding of Derivative Market
- Customer-focused
Timeline
Assistant Manager
Groww
01.2024 - Current
Team Leader
Groww
08.2023 - 01.2024
Social Media Escalation Team
Groww
08.2022 - 08.2023
Executive - Stock Emails
Groww
06.2021 - 07.2022
Customer Service Manager
Groww
06.2019 - 07.2020
GFMP ( Global Financial Market Program )
BSE INSTITUTE
B.COM ( H ) - Commerce
Hansraj College- Delhi University
NISM
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