KAMAL KISHOR SINGH
New Delhi
Summary
Dynamic and results-oriented professional with over 5 years of experience in the same organization and corporate operations. Proven expertise in SAP invoice creation, managing accounts receivable and payable, and monthly financial reporting. Skilled in data management, quality control, and resolving technical issues efficiently. Adept at fostering strong client relationships, ensuring timely deliveries, and implementing process improvements. Recognized for enhancing operational efficiency and client satisfaction through strategic problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Senior Operations Representative
TATA 1mg
01.2018 - Current
- Created and managed invoices in SAP, ensuring accuracy and compliance with company policies.
- Handled accounts receivable (AR) invoices by the 5th of every month, tracked payments, and followed up on outstanding amounts.
- Managed accounts payable (AP) transactions according to standard operating procedures (SOPs), ensuring timely payments to vendors.
- Invoiced clients' HR departments for medicines and sample collections.
- Prepared monthly review presentations for management to highlight key performance metrics.
- Conducted audits for team members, provided feedback, and streamlined processes to enhance efficiency and productivity.
- Identified and implemented process improvements to optimize financial and operational workflows.
- Maintained effective communication with vendors to resolve payment issues and ensure smooth operations.
- Maintained healthy cash flow by efficiently managing AR and AP processes.
- Managed corporate client relationships, ensuring customer satisfaction and loyalty.
- Conducted Root Cause Analysis (RCA) to identify and prevent recurrence of issues.
- Created weekly rosters, monitored adherence, and discussed basic hygiene practices with staff.
Executive
DROPLET
01.2019 - 10.2021
- Shared invoices with clients after thorough quality checks (QC).
- Punched invoices into the system accurately, coordinating with customers to fill in any missing details.
- Maintained daily records of invoice statuses and updated the system accordingly.
- Managed invoicing and billing processes for prestigious MNC clients including TCS, TATA HITACHI, TATA INTERNATIONAL, TATA CAPITAL, PERNOD RICARD, TATA AIA, and TATA AIG.
- Conducted audits to ensure compliance and accuracy in financial transactions.
- Consistently met deadlines and maintained high standards of accuracy in invoicing and data management.
- Updated the status of daily operations and invoices regularly.
- Handled 150 to 200 calls and 30 to 35 emails per day, ensuring prompt and professional communication with customers.
- Resolved customer queries and issues related to invoices efficiently.
Education
B.A - Pass Course -
Delhi University
01.2020
Skills
- Invoicing and Billing
- Auditing and Compliance
- Data Management (Excel)
- Quality Control
- Training and Development
- Problem-Solving and Escalation Handling
- Client Relationship Management
- Healthcare Logistics
Language Proficiency
- English
- HIndi
- Bengali
Affiliations
- SAP Invoice Creation: Managed and created accurate invoices in SAP.
- Accounts Receivable (AR): Processed AR invoices & track payments, and ensured healthy cash flow.
- Accounts Payable (AP): Handled AP transactions per SOPs, ensuring timely vendor payments and accurate records.
- Data Management: Compiled and analyzed month-end data for financial reporting.
- Provision Management: Managed monthly provisions, ensuring accurate accounting.
- Issue Resolution: Addressed and resolved invoice processing issues and date discrepancies.
- Vendor Management: Communicated with vendors to resolve payment issues.
- Process Improvement: Implemented improvements for efficiency and accuracy.
- Client Operations: Managed operations for clients like TCS, TATA HITACHI, TATA INTERNATIONAL, TATA CAPITAL, PERNOD RICARD, TATA AIA, and TATA AIG.
- Invoicing and Billing: Oversaw invoicing, billing, audits, and training.
- Health Check-ups and Deliveries: Ensured timely health check-ups and medicine deliveries, collaborating with HR teams.
- Data Maintenance: Maintained daily data in Excel, conducted quality control on test reports, and facilitated training.
- Reporting: Prepared and presented monthly performance reports, planned weekly rosters, and led adherence discussions.
- Escalation Resolution: Resolved escalations using TAT and RCA techniques.
Accomplishments
Achievements and Awards
- Improved operational efficiencies and customer satisfaction through effective coordination and process management.
- Successfully transitioned from Droplet to Tata 1mg, taking on increased responsibilities and managing high-profile clients.
- RNR Certificate: Awarded monthly for outstanding performance and contribution to team goals.Performance of the Year Award
Declaration
I hereby declare that all the information provided above is true and accurate to the best of my knowledge and belief.
Timeline
Executive
DROPLET
01.2019 - 10.2021
Senior Operations Representative
TATA 1mg
01.2018 - Current
B.A - Pass Course -
Delhi University
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