Kamal Kishore
New Delhi
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
The India Fitness Connect Pvt Ltd
New Delhi
02.2016 - Current
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Maintained records of all customer interactions and transactions.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created detailed reports on service activities for senior management review.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints quickly and effectively.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Hired and trained service department staff to drive performance.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Techno Commercial
Gympac Fitness Systems Pvt Ltd
New Delhi
09.2007 - 01.2016
- Revenue Generation
- Customer Meeting
- AMC & Spare quote Prepare
- Claiming parts /trouble shooting/AMC&ASC quotes.
- Payment & Fallow up/Co ordination.
- Identified customer needs by asking questions and advising on best solutions.
Service Engineer
Samsung India Pvt Ltd
New Delhi
04.2005 - 08.2007
- Performed preventive maintenance of customer systems as per schedule.
- Resolved customer service requests within the given time frame.
- Installed, configured and commissioned new customer equipment according to specifications.
Service Engineer
LG Service Centre
New Delhi
05.2004 - 02.2005
- Performed preventive maintenance of customer systems as per schedule.
- Resolved customer service requests within the given time frame.
- Installed, configured and commissioned new customer equipment according to specifications.
Education
Bachelor of Arts -
Delhi University
New Dehi06-2004
Skills
- Expert in CRM
- Multiple Priorities Management
- Policy and Procedure Enforcement
- Goal Setting
- Customer Service
- Performance Evaluations
- Staff Supervision
- Employee Training and Development
- Interpersonal Relationships
- Service and Parts Teams Management
- Team Leadership
- Technical Troubleshooting
- Service Scheduling
- Technical Support
Certification
- Precor Cardio machine Training
- Precor Technical training, Shanghai
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Service Manager
The India Fitness Connect Pvt Ltd
02.2016 - Current
Techno Commercial
Gympac Fitness Systems Pvt Ltd
09.2007 - 01.2016
Service Engineer
Samsung India Pvt Ltd
04.2005 - 08.2007
Service Engineer
LG Service Centre
05.2004 - 02.2005
Bachelor of Arts -
Delhi University
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