Kamal Krishnan
Bengaluru
Summary
Senior management professional with over 16 years of expertise in business transformation, project management, and service delivery across diverse sectors.
Proven track record in implementing automation methodologies and innovative AI solutions, achieving annual benefits of $900K to $2M for teams of 500 to 3000 FTEs.
Successfully managed over 25 complex projects, ensuring comprehensive coverage of all project phases from planning to continuous improvement.
Demonstrated ability in driving business strategy and enhancing operational efficiency, resulting in sustained growth and profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Vice President, Business Transformation & Transition
Accenture Services Pvt Ltd
Bengaluru
06.2022 - Current
- Drove strategic initiatives that enhanced organizational efficiency and operational effectiveness.
- Collaborated with cross-functional teams to ensure project alignment and execution.
- Analyzed market trends to identify opportunities for business growth and innovation.
- Facilitated stakeholder meetings to address project challenges and gather insights.
- Developed comprehensive reports to guide executive decision-making and resource allocation.
- Mentored junior staff, promoting professional development and skill enhancement.
- Implemented process improvements that streamlined workflows and reduced redundancies.
- Executed cost reduction measures while maintaining high quality standards.
Senior Manager, Transition & Service Delivery
Accenture Services Pvt Ltd
Hyderabad
05.2018 - 05.2022
- Developed strategic plans to enhance service delivery and customer satisfaction.
- Managed a team of over 100 employees, setting goals and monitoring performance.
- Facilitated workshops to drive innovation and promote interdepartmental collaboration.
- Coordinated with internal departments to ensure project execution within timelines and budgets.
- Mentored junior managers on leadership techniques and performance management strategies.
- Analyzed existing processes, identifying improvement areas to boost operational efficiency.
- Implemented strategies to reduce costs while increasing productivity across operations.
- Created transition plans detailing key deliverables and responsibilities for project implementations.
Senior Service Delivery Manager, Data Center & Enterprise Management
Vodafone Technology Shared Services
Bengaluru
06.2014 - 04.2018
- Seamless transition of Large Scale Business with over 500+ resources
- Oversaw service delivery operations across multiple client accounts.
- Managed cross-functional teams to ensure timely service execution.
- Developed and implemented service improvement strategies and best practices.
- Analyzed service delivery metrics to identify areas for enhancement.
- Led cross-functional teams during project transitions and implementations.
- Collaborated with IT teams to optimize tools and systems for efficient service management.
- Ensured SLA compliance and maintained service delivery quality standards.
Transition & Service Delivery Lead
Accenture Services Pvt Ltd
Bengaluru
04.2008 - 04.2014
- Led service delivery operations for multiple client projects.
- Managed cross-functional teams to ensure effective service execution.
- Developed processes to enhance client satisfaction and service efficiency.
- Implemented best practices to streamline service delivery workflows.
Service Delivery Team Lead
Unisys India Pvt. Ltd
01.2007 - 01.2008
- Managed service delivery processes to ensure customer satisfaction and compliance.
- Coordinated cross-functional teams to streamline project execution and communication.
- Oversaw incident management, ensuring timely resolution of service issues.
- Developed and implemented standard operating procedures for service delivery operations.
- Led regular meetings with stakeholders to discuss service performance and improvements.
- Analyzed data trends to identify opportunities for enhancing service quality.
Education
Master Of Business Administration -
Bharathidasan University
B. Sc - Applied Sciences
Coimbatore Institute of Technology
Skills
- Digital / Business Transformation
- Transition Management
- Project Management
- Service Delivery
- Operation Excellence
- Incident, Change & Problem Management
- Risk & Compliance Management
- Stakeholder engagement
- Agile methodology
- Cross-functional collaboration
- Operational efficiency
- Performance management
Certification
- Lean Six Sigma Green Belt – Certified
- ITIL Basics – Certified
- Intelligent Operations and Digital Transformation & Gen AI – Trained
- Operational Excellence – Certified
- Celonis – Trained
- TOGAF – Trained
- Agile – Trained
- PowerBI – Trained
- PMP – Trained
Languages
English, Hindi, Tamil, Malayalam, Kannada, Telugu
CORE COMPETENCIES & ROLES HANDLED
- Business Transformation: Managed various Transformation Projects through Advanced Digital and AI experience – RPA, MiniBOTs, Automation Anywhere to simplify & standardize conventional Business Models
- Transition: Execute Transition / Mobilization of more than 20+ Complex projects across organizations covering multiple domains - F&A, Procurement, Incident Management, Data Center Management, Enterprise Application Management, Consumer Application Management, Sales & Pricing Management, Compliance Management
- Service Delivery: Service Delivery & Project Management of 30+ clients across organizations by mapping requirements, providing the best-in-class service involving evaluation & definition of the scope of the project, finalization of project requirements, onboarding the project & Service Delivery with Continuous Improvement benefit realization on a year on year basis
DOMAIN EXPERTISE
- Multiple Domain Expertise - Learning & Development, Finance & Accounting, Procurement, Infrastructure management, PMO, Commercial PMO, Sales Excellence & Premier Services
- ITIL Methodology Framework – Incident Mgmt, Change Mgmt, Problem Mgmt
- Business Continuity Management
- Finance Management, Cost Management & Optimization
- Risk & Compliance Management and Governance
- Capability Development and Training Management
- Quality Framework Development & Management
- Workforce Management & Forecasting
Languages
English
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
Kannada
Intermediate (B1)
B1
Timeline
Associate Vice President, Business Transformation & Transition
Accenture Services Pvt Ltd
06.2022 - Current
Senior Manager, Transition & Service Delivery
Accenture Services Pvt Ltd
05.2018 - 05.2022
Senior Service Delivery Manager, Data Center & Enterprise Management
Vodafone Technology Shared Services
06.2014 - 04.2018
Transition & Service Delivery Lead
Accenture Services Pvt Ltd
04.2008 - 04.2014
Service Delivery Team Lead
Unisys India Pvt. Ltd
01.2007 - 01.2008
Master Of Business Administration -
Bharathidasan University
B. Sc - Applied Sciences
Coimbatore Institute of Technology
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