Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Disclaimer
Timeline
Generic

Kamal Kumar Vasudevan

Bangalore

Summary

Customer support in IT Service Desk & EUC with 4.9 years of experience. Deck Officer in Uniseas Marine Services with 4 years of experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Equiniti India Pvt Limited
05.2022 - Current
  • Handling bridge calls for P1/P2 issues with relevant team and to send the end user notification periodically based on the status of the issue and track it to closure.
  • Providing training to the new joiners and to clients based on their requirement.
  • Provide excellent service to IT users for basic end user related hardware and software, desktop, and laptop related issues.
  • Updating the latest antivirus and monitoring the patches on desktop and generating the reports.
  • Troubleshoots and repairs hardware and software problem with desktop and laptops, printers and scanners. Report issues to vendor and follow up on updates.
  • Creating, managing & terminating users in Active Directory both manually and on script.
  • Creating and managing User mailbox, Shared mailbox, Room mailbox, Distribution list and Security groups.
  • Managing the shared drive access and mapping the drives to end users.
  • Configuring printers (network printers) from the dedicated server and also assist the user in setting up the local printer.
  • Troubleshooting outlook and O365 related issues, Software installation through remote tools.
  • Enabling the Office 365 license, and other office application license for the end users based on the request.
  • Good knowledge and working experience in Exchange server and O365 admin centre.
  • Performing user mailbox migration from On-Premises to O365.
  • Generating email trace report and setting up Email forwarding, Inbox rules and OOO email.
  • Troubleshooting VPN, first time configuration and managing access request.
  • Generating reports from JIRA ticketing tool and creating knowledge base in JIRA Confluence.
  • Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate.

Customer Support Engineer

Larsen & Toubro Infotech under Micro point Payroll
06.2019 - 10.2021
  • Responding to client IT Support requests.
  • Providing technical support on-call or via the remote access system.
  • Tracking and managing work records.
  • Offering Solution that meets the need of the client. Ability to provide support for AVP’s and senior-level management in a professional and proficient manner. Ability to create technical documentation and SOPs on current trend issues.
  • Incidents management on Service-Now tool.
  • Consulting external clients on Microsoft Products and Cisco WebEx.
  • Expertise in troubleshooting MS Office applications Including Skype, MS Teams, Excel, Office, OneDrive.
  • Cisco WebEx Administration – Creating WebEx account for end-users, WebEx troubleshooting in endpoints.
  • Active Directory Support – Creating and modifying user, moving end-users to object unit, Modifying distribution list.
  • Troubleshooting Complex Mobile issues. Troubleshooting VPN issues.
  • McAfee E-Policy Orchestrator - Adding end-user to McAfee, Disk Encryption, providing on-call support to recover endpoints.
  • Bit locker Encryption- Providing on-call support to recover endpoints.
  • Managing Skype for business server access console – Providing Federation access, Enable & Disable Skype for local users.
  • Understand basic networking fundamentals (IP, DHCP, DNS).
  • Creating Account of new Employee in AD and mapping their mail for mailbox access Working on Multi Factor Authentication to enable user and Reset MFA.
  • Good Knowledge in T/S OS (Windows XP - Win 10), Browsers, MS Office suite, O365, Messaging, outlook configuration, Skype for Business, MS teams, SharePoint and one drive for Business.
  • Leverage service desk best practices and process frameworks, such as ITIL foundations, to drive continuous process improvement.
  • Performing Incident investigation diagnosis and resolution.
  • Ensure Service Desk phones are answered, voicemails and e-mails responded regular manner.
  • Providing technical support and remote assistance to End users (phone, Email, chat, and other channels).

Deck Officer

Uniseas Marine Services
05.2014 - 03.2018
  • Seafarers in the deck department work a variety of jobs on a ship or vessel, but primarily they will carry out the Navigation of a vessel.
  • Assisted the Master and senior deck officers in carrying out their responsibilities.
  • Correct up to date all navigational publications other than charts.
  • Ensured safe handling, deployment, recovery, and stowage of scientific equipment at sea.
  • Maintenance of the deck and upper hull structure, monitoring the stability of the ship including loading and discharging ballast water, carrying out mooring operations and finally anchoring a ship.

Education

Bachelor of Science - Information Technology

Pavendar Bharathidasan College of Engineering & Technology
Trichy
01.2011

Diploma -

Nautical Science
Mumbai
01.2013

Skills

  • BSOD
  • Incident management
  • Troubleshooting
  • HDD
  • No Display Issue
  • New Relic
  • Intune Support
  • Microsoft 365

Certification

  • MS-102: Microsoft 365 Administrator. Issued - Feb, 2025

Languages

  • English
  • Tamil

Personal Information

  • Father's Name: Vasudevan. R
  • Date of Birth: 08/26/89
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I do hereby declare that all the information’s furnished above, are true to the best of my knowledge.

Place: Bangalore                                                                                                               Kamal Kumar Vasudevan

Timeline

Service Desk Analyst

Equiniti India Pvt Limited
05.2022 - Current

Customer Support Engineer

Larsen & Toubro Infotech under Micro point Payroll
06.2019 - 10.2021

Deck Officer

Uniseas Marine Services
05.2014 - 03.2018

Bachelor of Science - Information Technology

Pavendar Bharathidasan College of Engineering & Technology

Diploma -

Nautical Science

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Kamal Kumar Vasudevan