Summary
Overview
Work History
Education
Skills
Online Certifications
Timeline
AssistantManager

Kamal Kumar V V

Assistant Manager
Bangalore,India

Summary

Proactive Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior manager with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. 12 Years of Property and Casualty Insurance experience and over 4 Years of US mortgage experience.

Overview

17
17
years of professional experience
5
5
years of post-secondary education

Work History

Assistant Manager

RESOURCEPRO
BANGALORE
03.2015 - Current
  • Has proven track record in driving integrated operations management along with workforce planning, skill management, training and development with key focus on accomplishing profitability.
  • Involved in multiple new transitions and development of new opportunities.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed strategies and procedures that increased efficiency and revenue.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Excellent people manager with strong skills in leading team of over 50 members to drive operations
  • Capability in leading end-to-end operations, process, people, stakeholder and customer management, continuous improvement in metrics and SLA management.
  • Drove organizational objectives by successfully implementing process flows and enhanced systems through various improvement projects.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.

Team Leader

ISGN
Bangalore
12.2009 - 02.2015
  • Built strong relationships with customers through positive attitude and attentive response.
  • Monitoring overall process functioning, identifying measures to maximize customer satisfaction, transition and resource utilization.
  • Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees; strategically establishing & improving policies in line with the best practices
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Managed multiple teams with over 30 employees.
  • Supported office business development and customer service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Senior Customer Service Associate

WNS
Bangalore
09.2005 - 11.2009
  • Worked for Aviva Canada with legal license from Ontario.
  • Sold auto, home, motor cycle and breakdown policies.
  • Educated customers on various insurance coverage’s and upgraded their Policies.
  • Handling customer queries on existing insurance policies.
  • Managed over 50 to 100 calls per day.
  • Supported supervisor on performance reports.
  • Have received multiple best customer service awards.

Education

PGDBA -

HRM SCDL
Pune, MH
03.2005 - 03.2007

BSC -

Pydah College
Visakhapatnam, AP
03.2000 - 03.2003

Skills

    Employee performance evaluations

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Online Certifications

  • Building Resilience as a leader
  • Lean Six Sigma Define and Measure Tools
  • Active Listening Skills to Give and Receive Feedback at Work
  • Six Pillars of Mentoring Relationships
  • Complete leadership Mastery course
  • Practices for Regulating Your Nervous System and Reducing Stress
  • Gemba Kaizen A Commonsense Approach to Continuous Improvement

Timeline

Assistant Manager

RESOURCEPRO
03.2015 - Current

Team Leader

ISGN
12.2009 - 02.2015

Senior Customer Service Associate

WNS
09.2005 - 11.2009

PGDBA -

HRM SCDL
03.2005 - 03.2007

BSC -

Pydah College
03.2000 - 03.2003

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Kamal Kumar V VAssistant Manager