Kamal Kumar V V
Assistant Manager
Bangalore,India
Summary
Proactive Assistant manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior manager with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. 12 Years of Property and Casualty Insurance experience and over 4 Years of US mortgage experience.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
RESOURCEPRO
BANGALORE
03.2015 - Current
- Has proven track record in driving integrated operations management along with workforce planning, skill management, training and development with key focus on accomplishing profitability.
- Involved in multiple new transitions and development of new opportunities.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strategies and procedures that increased efficiency and revenue.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Excellent people manager with strong skills in leading team of over 50 members to drive operations
- Capability in leading end-to-end operations, process, people, stakeholder and customer management, continuous improvement in metrics and SLA management.
- Drove organizational objectives by successfully implementing process flows and enhanced systems through various improvement projects.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
Team Leader
ISGN
Bangalore
12.2009 - 02.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Monitoring overall process functioning, identifying measures to maximize customer satisfaction, transition and resource utilization.
- Identifying & replicating best practices across all functions for inculcating learning & sharing approach among all employees; strategically establishing & improving policies in line with the best practices
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Managed multiple teams with over 30 employees.
- Supported office business development and customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Senior Customer Service Associate
WNS
Bangalore
09.2005 - 11.2009
- Worked for Aviva Canada with legal license from Ontario.
- Sold auto, home, motor cycle and breakdown policies.
- Educated customers on various insurance coverage’s and upgraded their Policies.
- Handling customer queries on existing insurance policies.
- Managed over 50 to 100 calls per day.
- Supported supervisor on performance reports.
- Have received multiple best customer service awards.
Education
PGDBA -
HRM SCDL
Pune, MH 03.2005 - 03.2007
BSC -
Pydah College
Visakhapatnam, AP 03.2000 - 03.2003
Skills
Employee performance evaluations
Online Certifications
- Building Resilience as a leader
- Lean Six Sigma Define and Measure Tools
- Active Listening Skills to Give and Receive Feedback at Work
- Six Pillars of Mentoring Relationships
- Complete leadership Mastery course
- Practices for Regulating Your Nervous System and Reducing Stress
- Gemba Kaizen A Commonsense Approach to Continuous Improvement
Timeline
Assistant Manager
RESOURCEPRO
03.2015 - Current
Team Leader
ISGN
12.2009 - 02.2015
Senior Customer Service Associate
WNS
09.2005 - 11.2009
PGDBA -
HRM SCDL
03.2005 - 03.2007
BSC -
Pydah College
03.2000 - 03.2003