Kamal Narayan
Bengaluru
Summary
Senior Management Executive with 27 years of exposure and experience of all aspects of the IT Services cycle from Strategy, Design, Transition, Operations and Continuous improvement. Enabled services delivery for global customers from India which helped us grow the team from 20 to 700 in a span of 4 years. Provided strategic direction and thought leadership around supply chain optimization and business applications architecture. Solutions and pre-sales team development aligned to a global region for supporting large bids. Managed both small teams and teams of 15-40 people from consulting, client, vendor organizations and activities that encompassed Global ERP implementations, custom software development, QA, and business process changes. Industry expertise includes Consumer products retail and distribution, Hi-Tech, software, warehousing and logistics, Telecom, banking/finance and manufacturing.
Overview
29
29
years of professional experience
5
5
Certifications
Work History
Senior Director, India Business Operations
WWT India Private Ltd.
06.2020 - Current
- Cut across solutions, consulting and engineering services to enable delivery excellence for global customers from India
- Spearheaded the expansion of core services and service enablement teams from 20 to over 700 in four years
- Strategize with global customers and WWT teams on projects delivered global delivery model.
- Partner with HQ leadership to implement best practices in recruitment, HR policies, and legal and financial corrections, ensuring scalability in India.
- Aligned India leadership team to achieve common goals and meet GPTW-I benchmarks.
AVP – Solutions and Sales Operations APME
HCL Technologies
12.2010 - 05.2020
- Ownership of Sales Operations, Solutions and Presales efforts for the APME region
- Program management of large and complex bids over 5 Million in the APME region
- Opened pipelines for 2 new market segments in Cyber Security and Social Media Analytics for HCL Horizontal segments
- Accomplished 15% increase in bid to win ratio by promoting innovative solutions development and effective bid management
- Lead initiatives for identifying unique solutions and white boxing opportunities in Mobility, Social Media Analytics, Emergency Management, Airport and Port solutions and devising a go-to market strategy for partner products
- Partner and Customer relationship management for the assigned regions
Senior Manager - Supply Chain Applications and Operations
World Wide Technology, Inc.
02.2004 - 11.2010
- IT P&L accountability of key supply chain clients with a GP of $8M
- Managing team of Business analysts, Operations, PMO and IT
- Strategic direction and planning of supply chain applications and SOA
- Portfolio management of all applications/projects supporting customers
- Leading the organization into international markets like Brazil and APJ
- Grew GP of the consulting operations from $1M to $8.5M in a span of 2 years
- Responsible for vendor selection, contract negotiation and budget creation and management
- Adherence to ITSM process based on ITIL best practices for all program service delivery
- Responsible for business development, sales, delivery of IT solutions for an outsourced procurement and MRO project
Manager - Technology Services Practice
Cap Gemini Ernst and Young LLP
03.2002 - 02.2004
- One of the select group of individuals assigned to large complex engagements for designing application architecture and improving business processes
- Delivery project manager responsible for managing small-medium sized accounts that are $1M - $15M revenue.
- Developed ERP Strategy and Roadmap vision, and oversaw Business Process and Technical mapping
- SME for Oracle Implementations specific to Order to Cash process
- Lead multiple global ERP implementations for various fortune 500 companies. Some of the clients include Siemens, State street bank, Motorola, BMC and Hyperion
Senior Consultant
Ernst and Young LLP
10.1999 - 02.2002
- Global team lead responsible for team of systems analysts across 8 global regions
- Technical Consultant responsible for conversion and integration solutions into Oracle Apps Oracle for Hi-tech and high growth Middle market clients
- Part of the TACT team assigned to troubled engagements to get the project back on track
- Contract Manufacturing Team Lead, responsible for designing and delivering outside processing solution with in Oracle Applications and 3rd party systems provided by the contract manufacturer
- Some of the clients include Lucent(Formerly Ascend Communications), Motorola, American Greetings
Consultant
Prosoftnet
08.1998 - 09.1999
- Consultant responsible for Oracle Apps Implementation and Support
- Major clients include Lenscrafters, Sun Microsystems and Lodgenet
Programmer Analyst
SierraAtlantic (formerly Optima)
07.1996 - 07.1998
- Elite team of professionals responsible for product development and localization of Oracle Applications for the Indian Industry at Oracle India
- Developed a Independent Payroll module to integrate with Oracle ERP suited for Indian Industry
- Planning & Development of a few generalized stored procedures & libraries to be used with the modified Forms
Education
MS(MCA) - computer applications
National Institute of Technology (formerly Regional Engg. College)
01.1996
Skills
GCC setup and management, Strategic Planning and Direction, Program Management and Quality Assurance, Presales, Team Building/Recruiting, Client and Vendor relations, Performance Management, ERP Implementation and User Requirements Consulting, Policy Development and Budget Administration
Certification
PMI St. Louis Volunteer, Leadership Role (2008-2010)
Timeline
Senior Director, India Business Operations
WWT India Private Ltd.
06.2020 - Current
AVP – Solutions and Sales Operations APME
HCL Technologies
12.2010 - 05.2020
Senior Manager - Supply Chain Applications and Operations
World Wide Technology, Inc.
02.2004 - 11.2010
Manager - Technology Services Practice
Cap Gemini Ernst and Young LLP
03.2002 - 02.2004
Senior Consultant
Ernst and Young LLP
10.1999 - 02.2002
Consultant
Prosoftnet
08.1998 - 09.1999
Programmer Analyst
SierraAtlantic (formerly Optima)
07.1996 - 07.1998
MS(MCA) - computer applications
National Institute of Technology (formerly Regional Engg. College)
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