Summary
Overview
Work History
Education
Skills
Timeline

Kamal Pandey

Facility/Helpdesk Executive
Gurugram

Summary

With over 5 years of experience in the hospitality industry, a year in BPO, and my current role in facilities management. My background in the hospitality industry has provided me with a keen eye for detail and a commitment to providing top-notch support to both clients and colleagues. My time in the BPO sector has equipped me with exceptional communication skills and the ability to work efficiently under pressure .

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Facility/Helpdesk Executive:

JLL
Gurugram
12.2022 - Current

o Managing contracts with vendors and service providers, negotiating prices, and ensuring that services are delivered on time and within budget.

o Developing and managing budgets for facility operations, including capital improvements, repairs, and maintenance.

o Ensuring that facilities are compliant with all applicable laws and regulations, including health and safety, environmental, and building codes.

F&B Executive:

Downtown Rotana hotel:
Manama
01.2017 - 01.2019

§ Handling guest complaints and maintain good public relations. Maintaining inventory of operational equipment’s, linen and beverages. Going through mails and sharing important information with team.

§ Updating menu matrix and plan with team for upselling of low moving items. Handling cashiering, credit sales and make and share total sales reports of the outlet at the end of shift.

§ Responsible for maintaining Health safety and following hygiene standards and maintaining its record.

Senior Guest Service Agent

Shangri La Hotel
Bengaluru
01.2016 - 12.2016

§ Taking follow up of each and everything necessary for smooth operation. Managing the operations according to the standard operating procedure of the organization.

Taking training of new associate and supporting them in operation.

Banquet Waiter

Park Hyatt Resort and Spa
Goa
06.2014 - 10.2015

§ Setting up difference type of conferences as per BEO(Banquet Event Order) and events also making sure everything goes well by coordinating with client and different departments.

§ Had been responsible for maintenance of operation equipment. Maintaining the linen, cutlery & crockery inventory.

Education

Bachelor of Science in Hospitality And Hotel Admin - Hospitality Administration And Management

St. Lawrence Senior Secondary School, Bhopal
07.2011 - 06.2014

Skills

Client relationship management

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Timeline

Facility/Helpdesk Executive: - JLL
12.2022 - Current
F&B Executive: - Downtown Rotana hotel:
01.2017 - 01.2019
Senior Guest Service Agent - Shangri La Hotel
01.2016 - 12.2016
Banquet Waiter - Park Hyatt Resort and Spa
06.2014 - 10.2015
St. Lawrence Senior Secondary School - Bachelor of Science in Hospitality And Hotel Admin, Hospitality Administration And Management
07.2011 - 06.2014
Kamal PandeyFacility/Helpdesk Executive