Kamal Pawar

1. Process Management:

• Define, implement, and maintain process standards for project operations.
• Monitor and improve process performance for efficiency and effectiveness.
• Ensure compliance with telecom industry standards and company policies.

2. Project Execution Support:

• Collaborate with project managers, engineers, and cross-functional teams.
• Provide guidance on process-related issues during project planning and execution.
• Facilitate risk management by identifying process-related risks, and mitigating them.

3. Quality Assurance:

• Establish quality benchmarks for telecom project deliverables.
• Conduct regular audits to ensure processes are followed correctly.
• Drive continuous improvement initiatives based on audit findings and feedback.

4. Performance Monitoring :

• Develop KPIs to measure process performance.
• Analyze data to identify areas of improvement, and report performance metrics to stakeholders.

5. Team Leadership & Training :

• Lead and mentor process improvement teams.
• Conduct training sessions on process standards, tools, and best practices.

6. Stakeholder Communication :

• Act as a liaison between technical teams, project managers, and clients.
• Ensure clear communication of process changes, improvements, and outcomes.

8. Risk & Compliance Management :

• Proactively identify process-related risks, and develop mitigation strategies to prevent project disruptions.
• Ensure adherence to regulatory requirements specific to telecom, enhancing client trust and retention.

• Manage delinquent accounts through outbound calls and follow-ups.
• Negotiate payment plans with customers to settle outstanding debts.
• Monitor accounts to ensure payments are received as agreed.
• Handle inbound and outbound calls regarding account balances, payment arrangements, and disputes.
• Provide exceptional customer service while maintaining professionalism in challenging situations.
• Resolve billing issues and discrepancies efficiently.
• Meet or exceed collection targets and key performance indicators (KPIs).
• Track account statuses and report on collection performance regularly.
• Identify trends in delinquency to improve collection strategies.
• Ensure all activities comply with the Fair Debt Collection Practices Act (FDCPA) and other regulatory requirements.

• Managed inbound and customer escalation calls.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Built and maintained excellent professional relationships with key contacts to obtain potential leads.
• Delivering 100% customer satisfaction levels through surveys and feedback forms.