Meher Punjabi
Bangalore
Summary
Proven Branch Manager with a track record of enhancing financial stability and customer loyalty at HDFC BANK. Expert in financial management and customer relationship management, achieving a high retention rate. Skilled in regulatory compliance and strategic planning, I lead teams to exceed targets through innovative strategies and strong client rapport.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC BANK
Bangalore
02.2020 - Current
- Created financial management mechanisms to minimize financial risk to business.
- Developed strategies to increase customer satisfaction and loyalty.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Coordinated preparation of external audit materials and external financial reporting.
Branch Operations Manager
TJSB BANK
Bangalore
05.2015 - 12.2019
- Established and built customer relationships through targeted outreach and initiatives.
- Created financial management mechanisms to minimize financial risk to business.
- Achieved retention rate of with highly-satisfied client base, exceeding on surveys.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Operations Manager
YES BANK
Mumbai
01.2010 - 11.2014
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Created financial management mechanisms to minimize financial risk to business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Bachelor of Commerce in Banking And Insurance -
Mumbai University
Mumbai07-2010
Skills
- Financial management
- Data analysis
- Regulatory compliance
- Customer relationship management
- Branch operations
- Risk assessment
- Team leadership
- Audit coordination
- Customer service
- Strategic planning
Certification
02/01/24, 11:23 PM
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Languages
English
Beginner
A1
Hindi
Proficient
C2
Timeline
Branch Manager
HDFC BANK
02.2020 - Current
Branch Operations Manager
TJSB BANK
05.2015 - 12.2019
Branch Operations Manager
YES BANK
01.2010 - 11.2014
Bachelor of Commerce in Banking And Insurance -
Mumbai University