KAMAL RAMASAMY

Branch Manager with extensive experience at RBL Bank Ltd. Expertise in operations management and regulatory compliance. Demonstrated success in training teams, improving customer satisfaction, and driving revenue growth through strong relationship management. Skilled in implementing process improvements that enhance service quality and operational efficiency.

IRDA

• Developed and implemented policies, procedures and process improvement initiatives to improve retention rates of customer households and increase customer service scores.
• Acquiring new CASA, FD and Asset products
• Analyzed, reduced and controlled expenses by improving resource allocation.
• Coached and developed branch staff by offering constructive feedback and taking interest in their long-term career growth.
• Increase branch GL by CASA, FD and RD, various investment revenues.
• Planning and conducting various activities in and around the Branch catchment to acquire new clients and increase branch sales.
• Accountable for day-to-day operations, and risk management of banking center.
• Increased branch revenue with deposit and investment balance growth Of the Branch.
• Cross selling TPP Product and achieve branch revenue.
• Analyzing and improving Customer feedback score, SR TAT and Quality scores.
• Ensuring branch complies with process, audit requirement, and other statutory requirement.
• Asset – HL, LAP AND BUSINESS LOAN.
• Cross selling Gold Loans.
• Handled relationship management & explore new areas of growth, strategy planning and implementation.
• Ensure audit compliance through effective bookkeeping. Handling branch operations including Savings Accounts, Current account.
• Monitoring LVT and reporting suspicious Transaction and reporting to AML team
• Locker allocation and operations.
• Initiate and encourage participation in team meetings to discuss issues related to team productivity and quality and also participate in quality audits.
• Generating MIS Reports and supervising various cash, clearing and transfer voucher transactions and other deliverables.
• Providing timely services and query resolution to the customers of the bank and convert service opportunity into a sales opportunity.
• Ensuring that all services and operation are within stipulated norms and regulations
• Resolved escalated customer's issues by communicating and working closely with internal stake holders.
• Preparing and maintaining all MIS reports.

• English
• Tamil
• Kannada

Date of Birth: 04/03/89

Married.

I hereby declare that the information furnished is true to the best of my knowledge.

KAMAL RAMASMY