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Dynamic support technician with 25 years of diverse experience in desk-side, email/remote, and call center technical support, showcasing exceptional problem-solving skills and deep technical acumen. Proficient in managing, configuring, and troubleshooting network systems, with a strong emphasis on collaboration and results-driven performance. Expertise in network design, implementation, and maintenance is complemented by advanced troubleshooting techniques that ensure efficient resolution of complex technical issues. Reliable professional well-versed in network security protocols and infrastructure management, dedicated to optimizing system performance while adapting to evolving organizational needs.

Solution-oriented IT professional with 10+ years of diagnosing, troubleshooting, and resolving hardware and software issues. Able to assure system and data integrity through anti-virus and firewall installation, password protection, and data recovery. Attentive to details, highly trained, and proven ability to meet deadlines and customer requirements. Adept at solving IT problems, developing procedures, and managing projects in ever-changing environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Methodical IT Administrator with 10+ years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Proven analytic and problem-solving skills with the keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions that streamline and improve operating efficiencies. Adept in communicating with technical and non-technical audiences. Develop system documentation and create policies to meet the needs of dynamic and continuously changing environments.

Experienced Administrator with over 16 years of experience in network design, deployment, and operations of Cisco Networks, Firewall Management, IP Address Management, Security, and Security Implementation. Capable of applying technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance.

Kamal Sharma

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Network Administrator

Computer Operator

Customer Care Executive (CCE)

Customer Service Representative (CSR)

Admin Supervisor

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Bachelor of Arts (B.A.) -

Intermediate (12th) -

High School (10th) -