Kamal Tak
Topdara Ajmer
Summary
Deliberate professional with several years of experience following corporate protocol to provide responsible departmental oversight. Budget-minded revenue manager following corporate-set targets and exceeding expectations. Devoted leader encouraging collaboration and employee well-being for optimal product innovation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr. Operation Manager
Punjabi Paneer
Mumbai
01.2024 - Current
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organizational vacancies, and enforced consistent policies across the workforce.
- Supervised supply purchases, management, and tracking in line with budgetary requirements.
- Led cross-functional teams in project implementation, delivering on time and within budget.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Streamlined business operations, reducing operational costs by 15% through strategic process improvements.
- Led a team of 30+ employees, fostering a collaborative work environment to enhance productivity.
- Conducted performance reviews, setting clear objectives to drive team accountability and growth.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Turned corporate mandates into actionable directives for mid- and low-level staff.
- Enhanced employee engagement through the introduction of a recognition and rewards program, leading to a 40% reduction in staff turnover.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Sourced vendors and suppliers for business needs, and negotiated terms for optimum service delivery.
- Optimized supply chain processes, enhancing efficiency and reducing delivery times by 30%.
- Implemented a new inventory management system, reducing waste by 25%, and improving stock visibility.
- Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
- Drove company growth with a proactive mindset and results-oriented plans for business operations.
- Facilitated training sessions for staff on operational efficiency and customer service excellence.
Business Consultant
Malodia business coaching
Jaipur
03.2023 - 12.2023
- Advised MSME clients in the F&B and hospitality sectors to enhance scalability and profitability.
- Formulated strategic plans for marketing, finance, and operational systems.
- Delivered tailored coaching to entrepreneurs for business model enhancement.
- Handled complex problems and issues by understanding root causes, and implementing solutions.
- Helped clients enhance internal structures and improve the handling of current and potential problems.
- Evaluated team performance regularly, providing constructive feedback, and coaching for continuous improvement.
- Outlined detailed plans for improvement action and their implementation.
- Participated in business development efforts by identifying new or additional revenue opportunities with current clients.
- Wrote new manuals, definitions, and SOPs guiding individual job titles on expectations and processes.
- Designed and executed effective marketing strategies to increase brand visibility and market share.
- Established metrics and KPIs to monitor performance, and guide continuous improvement efforts.
General Manager
Sarpanch Bagh Pvt. Ltd.
Noida
03.2022 - 02.2023
- Company Overview: Restaurant & Bar
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses.
- Promote the brand in the local community through word-of-mouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
- Restaurant & Bar
Assistant General Manager
Hotel Sarovar Portico/ Doosri Mehfil
Badrinath / Noida
02.2019 - 03.2022
- Company Overview: Restaurant & Bar
- Manage 60 room property. Training and developing Crew Members, Assistant Manager and Manager Trainee
- Interacts with management of other department within areas of responsibility and develops solid working relationships with them
- Disciplines and develops all front desk operations, maintenance, and housekeeping for more than 40 employees.
- Appraising employee work performance to ensure that they perform at optimal levels
- Participates in training and development programs to improve personal or departmental standards liaising with the Training Manager
- Works with the Chef and restaurant managers to develop promotions, food and wine pairings, menu items and presentations
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person
- Increased guest satisfaction scores by 12 percent in surveys on attentiveness, cleanliness, quality of maintenance, and breakfast service.
- Restaurant & Bar
Restaurant Manager
JAR Restaurant & Bar
Ajmer
06.2016 - 02.2019
- Managed a large restaurant staff of over 35 full-time and part-time employees, including front-of-house (servers, bartenders) and back-of-house (cooks, dishwashers) positions.
- Held daily meetings between lunch and dinner shifts to highlight successes, improve upon failures, and keep employees informed on restaurant menu changes.
- Maintained high standard of guest satisfaction, employee hygiene, and kitchen workplace safety procedures.
- Handled EOD balancing and managerial accounting tasks as required to ensure financial stability and growth
- Brought revenue up by 10% for 4 years in a row through optimization in turnover rates, restaurant overhead, and menu pricing.
Assistant Restaurant Manager
Khana Khazana Restaurant
Ajmer
09.2011 - 05.2016
- Led a team of 10 BOH employees, and 19 FOH employees.
- Created and maintained safe kitchen environment and trained all staff on proper personal hygiene.
- Oversaw ordering of all food product, supplies, and beverage purchase.
- Resolve all guest concerns quickly and effectively to ensure a pleasant dining experience.
- Controlled the overall cash flow on a daily basis to meet the weekly expenditure
Education
MBA - Hotel and Tourist Management
Jyoti Vidyapeeth University
Jaipur, Raj.01.2014
Bachelor of Business Administration -
Maharshi Dayanand saraswati University
Ajmer, Raj.01.2011
Skills
- Organizational development
- Supply chain management
- Leadership development
- Warehouse management system
- Logistics coordination
- Public relations strategies
- Statistical data analysis
- HR policies and procedures
- Productivity enhancement
- Positive attitude
- Leadership skills
- Customer service excellence
- KPI development and tracking
- Customer service
- Decision making
- Purchasing procedures knowledge
- Cost reduction and efficiency
- Operational strategy
- Self-motivation
- Negotiation expertise
- Business development
Certification
One-year diploma in computer management, Aptech Institute, Ajmer
Hobbies and Interests
- Road Trips
- Music
- Auto Racing
- Badminton
- Cooking
Training
Adarsh Co-operative Bank, 45 Days, To observe the work responsibilities of operation manager, To work along with the manager, Learned to manage the team and get work done from them, Coordinating with the teams, Collecting daily report from all the team leaders, collate the reports and to send to the operation manager, Attending meetings with the operation manager, Meeting to the team members and solving their problems
Languages
- Hindi
- English
- Rajasthani
- Punjabi
Personal Information
- Father's Name: Mr. Jagdish Tak
- Mother's Name: Mrs. Sunita Tak
- Date of Birth: 10/20/89
- Marital Status: Single
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Sr. Operation Manager
Punjabi Paneer
01.2024 - Current
Business Consultant
Malodia business coaching
03.2023 - 12.2023
General Manager
Sarpanch Bagh Pvt. Ltd.
03.2022 - 02.2023
Assistant General Manager
Hotel Sarovar Portico/ Doosri Mehfil
02.2019 - 03.2022
Restaurant Manager
JAR Restaurant & Bar
06.2016 - 02.2019
Assistant Restaurant Manager
Khana Khazana Restaurant
09.2011 - 05.2016
MBA - Hotel and Tourist Management
Jyoti Vidyapeeth University
Bachelor of Business Administration -
Maharshi Dayanand saraswati University
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