Kamal Thakur
Zirakpur
Summary
Creative Business Owner with exceptional background spent in Hospitality & Financial industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
18
18
years of professional experience
6
6
Certifications
1
1
Language
Work History
Business Owner
Nutrition Industry Network
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
CSM CLUSTER SALES MANAGER
HDFC LIFE INSURANCE
07.2021 - 05.2022
- Managing the entire customer lifecycle from initial engagement to cross-selling
- Working with HDFC Life partners to unlock business value of the customer base
- Developing strategies to tap into the existing customer base
- Implementing cross-sell opportunities
- Maximize customer lifetime value
- Create targeted engagement strategies
- Develop mutually beneficial customer relationships
- Support the organization's customer-first mission
ADM (ASSET DESK MANAGER)
AXIS BANK LTD
03.2020 - 07.2021
- Handling retail asset loan queries
- Supporting the Liability Sales department's asset acquisition processes
- Managing banking and financial transactions related to asset management
- Strong understanding of banking and finance
- Ability to manage complex loan-related queries
- Expertise in retail asset management
- The role is crucial in supporting Axis Bank's liability and asset business strategies, requiring detailed financial knowledge and customer service skills
- Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry
Relationship Manager
YES PREMIA RM YES BANK
09.2018 - 02.2020
- Manage YES FIRST HNI (High Net Worth Individual) customer relationships
- Drive growth across business products
- Act as a single point of contact for HNI clients
- Increase overall wallet share through financial product offerings
- Develop and expand customer relationships
- Complete sales targets across multiple financial products
- Provide investment advisory and financial planning
- Generate fee income through products like mutual funds and investments
- Conduct detailed client profiling
- Ensure portfolio quality through regular client engagement
SDM (SERVICE DELIVERY MANAGER)
INDUSIND BANK
04.2015 - 08.2018
- Responsible for Sales of branch clients & Servicing walk-in Customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related
- Looking after client servicing at the branch lobby
- Checking KYC documents on new client Account opening forms
- On boarding of new acquired clients through welcome call and audit on sales process
- Managing TAT for all service & operational transactions
- Activation of clients on net banking and other non-branch channels
- Business lead generation and passing to relevant sales channel
- Managing overall client satisfaction score card for the branch
- Authorization & audit checks for all operation transactions
USM (UNIT SALES MANAGER)
ICICI LOMBARD GENERAL INSURANCE LTD
04.2013 - 03.2015
- Acquiring new agents on a regular basis
- Licensing and tracking activation of the same regularly
- Handling the retail product - Ability to understand multiple products and Selling
- Maintaining relationships with the agents to deliver sales targets
- Coordinating with other departments such as U/W, Claims, & Operations
- To meet agents, Lead Providers, intermediaries on a regular basis and maintaining records of the same in a planned manner
- Training & motivating the health agents to qualify contests and thus bring in incremental business
BUTLER
TAJ PALACE HOTEL NEW DELHI
04.2007 - 03.2013
- A master butler in a luxury hotel is a highly skilled professional responsible for orchestrating exceptional guest experiences
- Their primary role involves providing personalized, anticipatory service across multiple hotel departments
Education
HIGHER SECONDARY - MEDICAL STREAM
GOVT SENIOR SECONDARY SCHOOL BERTHIN
BILASPUR, HIMACHAL PRADESH 04.2025 - 04.2000
B.SC HOTEL MANAGEMENT - HOSPITALITY
NATIONAL INSTITUTE OF HOTEL MANAGEMENT
DEHRADOON, U.KSkills
Effective Retail Sales Manager
Sales orientated
Sales contracts
Salesforce CRM
Strong charisma
Discernment
Teamwork
Conclusion
Process and Results Oriented
Coaching Talent
Certification
Indus pro Certified
Accomplishments
- Recognized by management for achieving projects delivering outstanding performance.
- Enhanced sales processes, implementing across department for increased productivity and profits.
- Updated and implemented organizational policies for continued company compliance with RBI guidelines.
- Improved team reviews by successfully handling customer complaints and implementing monthly staff training.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 40% within 5 months.
Personal Information
- Date of Birth: 08/25/85
- Marital Status: Married
Timeline
HIGHER SECONDARY - MEDICAL STREAM
GOVT SENIOR SECONDARY SCHOOL BERTHIN
04.2025 - 04.2000
Business Owner
Nutrition Industry Network
05.2022 - Current
CSM CLUSTER SALES MANAGER
HDFC LIFE INSURANCE
07.2021 - 05.2022
ADM (ASSET DESK MANAGER)
AXIS BANK LTD
03.2020 - 07.2021
Relationship Manager
YES PREMIA RM YES BANK
09.2018 - 02.2020
SDM (SERVICE DELIVERY MANAGER)
INDUSIND BANK
04.2015 - 08.2018
USM (UNIT SALES MANAGER)
ICICI LOMBARD GENERAL INSURANCE LTD
04.2013 - 03.2015
BUTLER
TAJ PALACE HOTEL NEW DELHI
04.2007 - 03.2013
B.SC HOTEL MANAGEMENT - HOSPITALITY
NATIONAL INSTITUTE OF HOTEL MANAGEMENT