Kamal Thakur
Zirakpur
Summary
Creative Business Owner with exceptional background spent in Hospitality & Financial industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
18
18
years of professional experience
6
6
Certifications
1
1
Language
Work History
Business Owner
Nutrition Industry Network
05.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
CSM CLUSTER SALES MANAGER
HDFC LIFE INSURANCE
07.2021 - 05.2022
- Managing the entire customer lifecycle from initial engagement to cross-selling
- Working with HDFC Life partners to unlock business value of the customer base
- Developing strategies to tap into the existing customer base
- Implementing cross-sell opportunities
- Maximize customer lifetime value
- Create targeted engagement strategies
- Develop mutually beneficial customer relationships
- Support the organization's customer-first mission
ADM (ASSET DESK MANAGER)
AXIS BANK LTD
03.2020 - 07.2021
- Handling retail asset loan queries
- Supporting the Liability Sales department's asset acquisition processes
- Managing banking and financial transactions related to asset management
- Strong understanding of banking and finance
- Ability to manage complex loan-related queries
- Expertise in retail asset management
- The role is crucial in supporting Axis Bank's liability and asset business strategies, requiring detailed financial knowledge and customer service skills
- Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry
Relationship Manager
YES PREMIA RM YES BANK
09.2018 - 02.2020
- Manage YES FIRST HNI (High Net Worth Individual) customer relationships
- Drive growth across business products
- Act as a single point of contact for HNI clients
- Increase overall wallet share through financial product offerings
- Develop and expand customer relationships
- Complete sales targets across multiple financial products
- Provide investment advisory and financial planning
- Generate fee income through products like mutual funds and investments
- Conduct detailed client profiling
- Ensure portfolio quality through regular client engagement
SDM (SERVICE DELIVERY MANAGER)
INDUSIND BANK
04.2015 - 08.2018
- Responsible for Sales of branch clients & Servicing walk-in Customers, handling queries, information on different products and services, handling front desks when needed and actively working on operation processes of the bank
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related
- Looking after client servicing at the branch lobby
- Checking KYC documents on new client Account opening forms
- On boarding of new acquired clients through welcome call and audit on sales process
- Managing TAT for all service & operational transactions
- Activation of clients on net banking and other non-branch channels
- Business lead generation and passing to relevant sales channel
- Managing overall client satisfaction score card for the branch
- Authorization & audit checks for all operation transactions
USM (UNIT SALES MANAGER)
ICICI LOMBARD GENERAL INSURANCE LTD
04.2013 - 03.2015
- Acquiring new agents on a regular basis
- Licensing and tracking activation of the same regularly
- Handling the retail product - Ability to understand multiple products and Selling
- Maintaining relationships with the agents to deliver sales targets
- Coordinating with other departments such as U/W, Claims, & Operations
- To meet agents, Lead Providers, intermediaries on a regular basis and maintaining records of the same in a planned manner
- Training & motivating the health agents to qualify contests and thus bring in incremental business
BUTLER
TAJ PALACE HOTEL NEW DELHI
04.2007 - 03.2013
- A master butler in a luxury hotel is a highly skilled professional responsible for orchestrating exceptional guest experiences
- Their primary role involves providing personalized, anticipatory service across multiple hotel departments
Education
HIGHER SECONDARY - MEDICAL STREAM
GOVT SENIOR SECONDARY SCHOOL BERTHIN
BILASPUR, HIMACHAL PRADESH 04.2025 - 04.2000
B.SC HOTEL MANAGEMENT - HOSPITALITY
NATIONAL INSTITUTE OF HOTEL MANAGEMENT
DEHRADOON, U.KSkills
Certification
Indus pro Certified
Accomplishments
- Recognized by management for achieving projects delivering outstanding performance.
- Enhanced sales processes, implementing across department for increased productivity and profits.
- Updated and implemented organizational policies for continued company compliance with RBI guidelines.
- Improved team reviews by successfully handling customer complaints and implementing monthly staff training.
- Developed and instituted employee training and retention initiative that reduced employee turnover by 40% within 5 months.
Personal Information
- Date of Birth: 08/25/85
- Marital Status: Married
Timeline
HIGHER SECONDARY - MEDICAL STREAM
GOVT SENIOR SECONDARY SCHOOL BERTHIN
04.2025 - 04.2000
Business Owner
Nutrition Industry Network
05.2022 - Current
CSM CLUSTER SALES MANAGER
HDFC LIFE INSURANCE
07.2021 - 05.2022
ADM (ASSET DESK MANAGER)
AXIS BANK LTD
03.2020 - 07.2021
Relationship Manager
YES PREMIA RM YES BANK
09.2018 - 02.2020
SDM (SERVICE DELIVERY MANAGER)
INDUSIND BANK
04.2015 - 08.2018
USM (UNIT SALES MANAGER)
ICICI LOMBARD GENERAL INSURANCE LTD
04.2013 - 03.2015
BUTLER
TAJ PALACE HOTEL NEW DELHI
04.2007 - 03.2013
B.SC HOTEL MANAGEMENT - HOSPITALITY
NATIONAL INSTITUTE OF HOTEL MANAGEMENT
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