Kamala Priya Mudili
Hyderabad
Summary
Results-driven Process Specialist known for productivity and efficient task completion. Specialize in process optimization, workflow management, and quality assurance to enhance operational efficiency. Possess strong problem-solving skills, adaptability, and communication abilities. Excel in fast-paced environments by leveraging organizational and teamwork skills to meet and exceed objectives.
Overview
9
9
years of professional experience
Work History
Process Specialist
WIPRO
Hyderabad
08.2021 - 08.2025
- Currently working as an HRC under BET (Benefits Of Education & Travel) team
- Reviewing the received HallPass requests and approving/rejecting as per the protocols.
- Responding to the emails and actioning accordingly in pops connect tool.
- HallPass requests are related to education reimbursement of which Googler's have opted to.
- Travel Insurance policy request will be handled through Pops Connect tool as we receive queries from Googler's regarding the policies and procedures.
- Generating custom CoC (Certificate of Coverage) as per the details shared by Googler for Travel Insurance.
- Understanding the context on query, determining the exact ask from requestor (Googler), research or troubleshooting the request and drafting response as per defined guidelines.
- Monitoring and actioning the assigned cases/ tickets and ensures successful processing of the same adhering to the defined SLAs and case priority.
- Ensures Standard Operating Procedures (SOP's) guidelines are followed accurately during query resolution.
- Takes end-to-end ownership and accountability of customer issues for resolution.
- Supporting team members when overall work volume is high.
- Taking initiative in handling the high priority tickets and resolving them in timely manner.
- Communicating with team and allocating work accordingly to meet the daily targets.
- Received appreciation from client in the initial stage of my career at Wipro for the response which I drafted by making the irate customer happy with the best experience.
GSS Operations Representative - L3 (SME)
FRANKLIN TEMPLETON INVESTMENTS
12.2018 - 03.2021
- Mutual Fund Transfer
- Verifying customers requests to ensure the received information is in good order to proceed with further.
- QC verification of transactions processed by new trainees.
- Processing different doc types like, Redemption: Redeeming or selling funds from/to SH or from/to the third-party (Custodian) as per their request. Processing Liquidations like PRO RATA, All But, Normal LIQ transactions etc.
- Transfers/Direct Rollover: As per SH or FA requests will process fund to fund transfer and rollover requests accordingly.
- Exchanges: Exchanging funds from one account to another with instruction provided by SH or FA like, Portfolio Reallocation, Single exchange, Multiple exchange etc.
- Non-FTTA redemptions: Phone call requests to process transactions.
- Bene report: QC verification of Beneficiary information.
- Bene Research: Whenever we receive the deceased SH information, we do backend research of SH and bene before sending forms to beneficiaries to move the SH funds to their account.
- Establishing Systematic withdrawals for SH account based on their selected frequency and establishing Automatic Investment Plan etc.
- Maintained work production more than 120% every month with 98% Quality.
- Taking initiative in Team huddles and sharing new scenarios with team which will help them in further processing.
- Identified fraudulent risks in the received request and taken necessary action by reviewing with higher management.
Process Associate
GENPACT
Ind Hyd
03.2016 - 08.2018
- Direct procurement.
- Sourcing suppliers and help them to be compliant to our client.
- Global supplier support.
- I have been awarded with Extra Miller, Individual Excellence and Customer Centricity award for my best performance in work in two years.
- I have been appreciated by clients and suppliers from my prompt response and issue resolving skills.
- Preparing reports for the client on daily basis.
- I have been HR Catalyst for my process and graduated in the same.
Education
Bachelor of Commerce (B.Com) -
Osmania University
01.2016
Intermediate -
St. Ann!s Jr College
01.2013
Skills
- HallPass processing
- Travel insurance coordination
- Case monitoring
- SOP adherence
- Customer issue resolution
- Mutual fund transactions
Personal Information
- Father's Name: M. Srinivas
- Date of Birth: 09/17/95
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby notify that the provided information to the best of my knowledge is pure and genuine without any falsehood.
Timeline
Process Specialist
WIPRO
08.2021 - 08.2025
GSS Operations Representative - L3 (SME)
FRANKLIN TEMPLETON INVESTMENTS
12.2018 - 03.2021
Process Associate
GENPACT
03.2016 - 08.2018
Bachelor of Commerce (B.Com) -
Osmania University
Intermediate -
St. Ann!s Jr College
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