Salesforce
KAMALA SNEHA J
Assistant Manager - User Experience
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - User Experiance
Think and learn Pvt Ltd
Bangalore
10.2021 - 04.2023
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
- Worked with team of 15-20 professionals focused on meeting which involved project needs and improvement
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior Product Expert & Team Lead
Think and Learn Pvt Ltd
Bangalore
12.2018 - 09.2021
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged with customers to effectively build rapport and lasting relationships.Engaged with customers to build rapport and loyalty.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Business Development Associate
Think and learn Pvt Ltd
Bangalore
05.2018 - 11.2018
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Organized focus groups to design best marketing strategy for product offerings.Brought in new accounts through successful networking strategies and promotional approaches.
Education
PGDM - Business Administration And Management
IMT Ghaziabad
03.2023 - Current
Bachelor of Technology - Electronics And Communications Engineering
JNTU-H
Hyderabad 09.2014 - 04.2018
Skills
Staff training/development
undefinedSoftware
LeadSquared
Excel
Presentation
SQL
Timeline
PGDM - Business Administration And Management
IMT Ghaziabad
03.2023 - Current
Assistant Manager - User Experiance
Think and learn Pvt Ltd
10.2021 - 04.2023
Senior Product Expert & Team Lead
Think and Learn Pvt Ltd
12.2018 - 09.2021
Business Development Associate
Think and learn Pvt Ltd
05.2018 - 11.2018
Bachelor of Technology - Electronics And Communications Engineering
JNTU-H
09.2014 - 04.2018
Similar Profiles
Prashant PandeyPrashant Pandey
Business Development Manager at Think and Learn Pvt. Ltd. (Byju's)Business Development Manager at Think and Learn Pvt. Ltd. (Byju's)
Anakha DineshAnakha Dinesh
Associate Senior Manager - Customer Advocacy - Corporate Strategy and Business Excellence at Think and Learn Pvt ltd.Associate Senior Manager - Customer Advocacy - Corporate Strategy and Business Excellence at Think and Learn Pvt ltd.
Adarsh SinghAdarsh Singh
General Manager : Sales & Marketing at Think & Learn Pvt LtdGeneral Manager : Sales & Marketing at Think & Learn Pvt Ltd
NIKHIL CHAUHANNIKHIL CHAUHAN
AREA BUSINESS HEAD at Think and Learn Pvt Ltd - Byju'sAREA BUSINESS HEAD at Think and Learn Pvt Ltd - Byju's
Suresh BhumireddySuresh Bhumireddy
Technical Specialist at Bosch Global Software TechnologiesTechnical Specialist at Bosch Global Software Technologies