Salesforce
KAMALA SNEHA J
Assistant Manager - User Experience
Hyderabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager - User Experiance
Think and learn Pvt Ltd
Bangalore
10.2021 - 04.2023
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Assisted in level-loading project capacity and made proactive decisions around process improvements to development cycle.
- Worked with team of 15-20 professionals focused on meeting which involved project needs and improvement
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Senior Product Expert & Team Lead
Think and Learn Pvt Ltd
Bangalore
12.2018 - 09.2021
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged with customers to effectively build rapport and lasting relationships.Engaged with customers to build rapport and loyalty.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Business Development Associate
Think and learn Pvt Ltd
Bangalore
05.2018 - 11.2018
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Organized focus groups to design best marketing strategy for product offerings.Brought in new accounts through successful networking strategies and promotional approaches.
Education
PGDM - Business Administration And Management
IMT Ghaziabad
03.2023 - Current
Bachelor of Technology - Electronics And Communications Engineering
JNTU-H
Hyderabad 09.2014 - 04.2018
Skills
Staff training/development
undefinedSoftware
LeadSquared
Excel
Presentation
SQL
Timeline
PGDM - Business Administration And Management
IMT Ghaziabad
03.2023 - Current
Assistant Manager - User Experiance
Think and learn Pvt Ltd
10.2021 - 04.2023
Senior Product Expert & Team Lead
Think and Learn Pvt Ltd
12.2018 - 09.2021
Business Development Associate
Think and learn Pvt Ltd
05.2018 - 11.2018
Bachelor of Technology - Electronics And Communications Engineering
JNTU-H
09.2014 - 04.2018
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