Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamaldeep

Gurgaon,HR

Summary

Dedicated and results-driven professional with over 5 years of experience in operations and customer success, specializing in B2B and B2C environments. Proven track record of driving operational excellence, enhancing customer satisfaction, and maximizing retention rates. Adept at managing end-to-end customer lifecycle, from onboarding and training to issue resolution and ongoing support. Skilled in building strong relationships with clients and internal stakeholders to drive business growth and achieve organizational objectives.Seeking to leverage expertise in operations and customer success to contribute to the success of a dynamic and customer-centric organization.

Overview

6
6
years of professional experience

Work History

Customer Success Manager

LocoNav India Pvt Ltd
03.2022 - Current
  • Manage the onboarding process for new customers, ensuring a smooth transition from sales to implementation.
  • Coordinate with cross-functional teams to gather necessary information, set up accounts, and provide training on product features and functionalities.
  • Proactively communicate with clients to anticipate needs, provide updates on transactional activities, and solicit feedback to improve service delivery.
  • Analyze transactional data and customer feedback to identify trends, patterns, and areas for improvement, driving continuous improvement initiatives across operations.
  • Develop and deliver customized training sessions for customers to ensure they are proficient in using the product or service.
  • Provide ongoing training and support as needed to address evolving customer needs and enhance user proficiency.
  • Cultivate strong customer relationships and loyalty through attentive service, proactive communication, and timely resolution of issues, contributing to long-term customer retention and business growth.

Executive - Operations

LocoNav India Pvt Ltd
02.2021 - 03.2022
  • Oversee and manage daily transactions of clients, ensuring accuracy, timeliness, and compliance with company policies and procedures.
  • Monitor transactional activities, including order processing, invoicing, payments, and refunds, to ensure smooth operations and customer satisfaction.
  • Handle daily suspense account reconciliation and clearance, investigating and resolving discrepancies or outstanding items promptly.
  • Collaborate with relevant departments to address root causes of suspense items and implement preventive measures to minimize future occurrences.
  • Act as the primary point of contact for addressing daily customer challenges and inquiries, ensuring prompt and effective resolution.


Operation Executive

Shining Star Outsource Service Pvt Ltd
09.2017 - 04.2020
  • Manage the sales order process, ensuring accurate and timely processing of orders and maintaining clear communication with customers regarding order status.
  • Proactively follow up on outstanding payments, negotiate payment terms, and facilitate payment recovery efforts to minimize overdue accounts.
  • Act as the primary point of contact for customers, addressing and resolving issues or concerns in a timely and efficient manner.
  • Collaborate with internal teams, including technical support and product development, to escalate and resolve complex issues as needed.

Education

High School Diploma -

Punjab School Education Board

Bachelor of Science - Computer Science

Swami Sachidanand University
07.2019

Polytechnic Diploma - Computer Science

Punjab Technical Education & Industrial
Chandigarh
05.2016

Skills

  • Operations Management
  • Customer Success Strategy
  • B2B and B2C Customer Retention
  • Customer Onboarding and Training
  • Issue Resolution and Escalation Management
  • Account Management
  • Cross-Functional Collaboration

Timeline

Customer Success Manager

LocoNav India Pvt Ltd
03.2022 - Current

Executive - Operations

LocoNav India Pvt Ltd
02.2021 - 03.2022

Operation Executive

Shining Star Outsource Service Pvt Ltd
09.2017 - 04.2020

High School Diploma -

Punjab School Education Board

Bachelor of Science - Computer Science

Swami Sachidanand University

Polytechnic Diploma - Computer Science

Punjab Technical Education & Industrial

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