Kamaldeep Singh
Summary
Experienced Senior Project Manager with 14+ years of overall experience in the field of Project & Change Management, Travel Customer Operations, Training & Development. Engaging and personable with the ability to manage key milestones and deliver exemplary customer service. Well-versed in sales strategies and customer engagement techniques. Concise and decisive communicator with organizational, multitasking and project management talents.
Overview
2
2
Certifications
3
3
years of post-secondary education
15
15
years of professional experience
Work History
Sr. Project Manager
Egencia, Expedia Group
2016.09 - Current
- Leading and handling internal transformational projects working under direct supervision of the C-level execs.
- Following project and change management principles, seamlessly deliver the projects in time and budget.
- Aligning internal resources within Egencia to accomplish client business needs and monitoring the use of such resources Management of project schedule, timelines and checklist
- Applying change control and configuration management processes
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Maintained schedules to meet key milestones at every project phase.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
Manager - Projects and Transitions
IGT Solutions
2014.07 - 2016.09
- Transition Management: Following PRINCE2 methodology, responsible for –.
- End to end transition and implementation for newly acquired and ramp-up businesses at all global locations
- Due diligence, process mapping, additional solutions and value-adds.
- Meeting the timeline goals and base lined key deliverables for the business during the initial start up phase before handover to operations.
- Providing status reports and correspondence on the project to all teams.
- Managing project risks, including the development of contingency plans.
- Additional responsibility of providing proposal transition plans during pre-sales and RFP phases.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Used BPO expertise, customer service skills and analytical nature to resolve customer concerns
Assistant Manager - BPO Operations & Transitions
IGT Solutions
Dalian, China
2013.09 - 2014.06
- Operations management for travel portfolio.
- Leading operations individually for a site of 100+ employees.
- Heading the core operations team and support functions to ensure service delivery as per the requirements defined for the businesses.
- Responsible for all client relations with focus to meet client requirements and deliver the required service levels.
- P&L management
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant Manager - Training and Development
IGT Solutions
2012.10 - 2013.08
- People Management- Managing a team of 5 Trainers for one of the largest revenue generating account with key focus on New Hire Training metrics.
- Ensuring effective training delivery to meet Operational and SL requirements.
- Client Management: Managing and responsible for all client relations with focus to meet client requirements and SL’s
- Managed new employee orientation training process for more than 200 employees each year.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Process Trainer
IGT Solutions
2009.10 - 2012.10
- Process / Performance Management: Focus on product training for New Hires & Upskill sessions for existing staff members
- Monitor new hires during the initial stages to ensure performance delivery.
- Managing pre-post analysis for refreshers to gauge the effectiveness.
- Client Management: Single point of contact for client's requirement (training) and ensuring the delivery of the same.
- Client Certified trainer on new hire delivery and other client driven modules.
- Prepared content and Delivered Sales training with effective results.
- Introduced an update management system in order to ensure complete team coverage in case of an update.
- Provided training on GDS AMADEUS and introduced online geography quiz to ensure focus on areas specified by the client.
- Created unique materials to support training programs.
Travel Sales Consultant
Intelenet Global Services
2007.01 - 2009.03
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Sales Consultant
Aegis - GlobalVantage
2006.04 - 2007.01
Customer Service Rep
Vodafone
2005.08 - 2006.04
Education
Bachelor of Arts -
University of Delhi
New Delhi 2007.05 - 2010.06
Skills
Project Management
Certification
Certified PRINCE2® Practitioner
Timeline
PROSCI® Change Management Practitioner
2018-04
Sr. Project Manager
Egencia, Expedia Group
2016.09 - Current
Certified PRINCE2® Practitioner
2014-12
Manager - Projects and Transitions
IGT Solutions
2014.07 - 2016.09
Assistant Manager - BPO Operations & Transitions
IGT Solutions
2013.09 - 2014.06
Assistant Manager - Training and Development
IGT Solutions
2012.10 - 2013.08
Process Trainer
IGT Solutions
2009.10 - 2012.10
Bachelor of Arts -
University of Delhi
2007.05 - 2010.06
Travel Sales Consultant
Intelenet Global Services
2007.01 - 2009.03
Sales Consultant
Aegis - GlobalVantage
2006.04 - 2007.01
Customer Service Rep
Vodafone
2005.08 - 2006.04
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