Summary

Overview

Work History

Education

Skills

Timeline

KAMALESH NAMA VISWANATHA

Sr. Director - IT Infrastructure

Hyderabad

Summary

IT professional with over 25 years of experience in infrastructure management and technical support. Achievements include a US patent for server technology and successful project leadership within budget and timelines. Expertise in network planning, server management, and quality assurance, supported by certifications in internal auditing and Six Sigma. Recognized for strong communication and problem-solving skills in high-pressure environments.

Overview

years of professional experience

Work History

Senior Director IT Infrastructure - APAC & LATAM

Optum Division of UnitedHealth Group

06.2015 - Current

IT Infrastructure leader for India, Philippines, Puerto Rico and Columbia Managing all segments of IT Infrastructure Operations Including
End User Technology Services - IT Helpdesk, Hardware and Software asset Management.
Business IT Operations - LOB / Region specific IT Operations.
Network & Voice Services - Data Center, LAN Network, Telepresence, Audio and telephony, Contact Center infrastructure etc.
Project Management, IT Cost & Budgeting , Procurement and Vendor management.
Transition strategy.
Managing resource allocations and setting up of communication channels across the various horizons of the organization structure.
Planning various activities involving planning of project resources, expenses and CAPEX / OPEX initiatives.
Infrastructure Management.
Ensure application of & compliance with the company's policies in administration of IT Infrastructure / Facilities.
Assess IT requirements of the organisation in terms of software, hardware and other peripherals / products, and handle procurement, licensing issues of the same.
Identify & develop vendors for procuring IT related products & devices at reasonable and cost-effective rates.
Review and initiate measures for automating / streamlining internal processes.
GB (Six sigma GreenBelt) Trained and Tested.
ITIL Foundation Certified.
Networking:
Plan, design, install and configure LAN/WAN as per organisational requirements, governed by communication protocols.
Configuration of switches, hubs, modems and other networking devices.
Troubleshoot all networking problems to ensure minimum downtime and maximum availability of network.
Set up and configuration of VPN, Leased Line and ISDN services.
Systems Administration:
Oversee installation of OS, RDBMS, ERP and application software under multi-platform environments, deployment of servers, disk quota management and distributed file systems, network etc. and monitoring the same.
Plan and implement software rollouts and OS deployments/upgrades.
Devise strategies for Disaster Recovery Management, including planning and designing servers for back up and recovery of server / database information.
Maintain archived data on tape & hard disk drives using RAID.
Technical / Customer Support:
Install and configure network printer and other hardware devices like PCs and Print servers.

Associate Vice President

GENPACT

09.2006 - 06.2015

Job Profile1: Incubation Leader - New Products initiative (4 Years): Responsible for incubating new technologies which can enhance productivity of the delivery teams & Generate new revenue & Supporting Business development team specializing on Remote compute technologies like BYOD, WFH(Work from home), MDM (Mobile Device Management) solutions, Super specialization on Desktop virtualization including Microsoft, VMWare, Citrix, Go Global and Cloud technologies.
Achievements:
GTM Partnership with Citrix, extended relationship with Cisco & NetApp.
Generated a revenue of $9.9 Mn though innovation / New ideas.
Introduced DaaS - First in India.
NPI Achieved - 3 Products Released for production.
US Patent for innovative product in Server / Infra management product completely developed in house - ACI a mistake proofing for Cloud environment Server Management.
Copyright and service mark for New innovative product.
Innovation - End User Experience Framework & HZD (Proprietary).
Innovation - Mobile Desk, Dynamic Desk, Offline VDI.
White Paper - Solid State Drives - A Reality, Centralized Computing.
Job Profile2 : Technology Leader - Production support (3 Years): Technology department committed to provide business impact solutions and reducing cost for IT Services - Centre of Excellence, the Role includes Customer Delivery Infrastructure Management for End User Computing, Internal IT operations including cost, People & Process.
Partner Management with - Microsoft - Premier Support, Amdocs and software vendors.
Internal Operations
Introduced Virtualization for infrastructure enabling server consolidation and cost effectiveness for the Infrastructure management.(Considered innovation in 2006).
Managing Production Support for Cognos – an enterprise Reporting, MS SSRS and iSolve – Knowledge management Suite.
Customer Delivery
With a team responsible for implementation and operations based on Amdocs Clarify - a comprehensive Customer Relationship Management suite, the EUC Platforms are delivered to the Customers as part of Service Desk.
Certified by EXIN on ITIL Framework enabling compliance and process oriented approach.
Innovations – “Self Heal” & Developed on “Self Help”, “Self Service” concepts on the End User Computing platforms.
Innovation – “Tech Lab” a million $ platform for competency building and self service Infrastructure for Technology Labs & Training. initiative enabled the IT delivery team to Learn/Train and research on Infrastructure before being deployed to the client infrastructure.
Laurels
External:
Citrix innovation award @ Synergy San Francisco.
Second round Qualification for CIO 100 Award.
Edge Award – “Innovations” by Information Week.
Customer:
GE Recognizes LeanDesk as a Breakthrough idea for compliance adherence.
Internal:
"Outstanding Behaviour" Award
Diamond Award – Genpact employees highest award across the organization worldwide
CEO – Award
Genpact is a global provider of high-quality business and technology services, With over 27,000 highly skilled associates specialized by industry, with state-of-the-art operations centres in India, China, Hungary, Romania, Spain, the Netherlands, Mexico, the Philippines, UK and the United States.

Head - IT Bangalore / Sr. Manager - IS - Hyderabad

Adea International

12.2002 - 08.2006

Joined as Sr. Manager (IS), Hyderabad and promoted as Head – IT, Bangalore in Oct'04.
Responsible for comprehensive design and architecture of the IT Infrastructure department and IT services to internal and external clients.
Spearheading a team of 15 for the implementation, maintenance & management of IT Infrastructure and overseeing technical support operations under 24X7 environment.
Engaged in providing customized solutions to Customer on Security, Vulnerability assessment as a offshore service.
Steering organizational efforts as a Microsoft Certified Partner & Oracle Partnership Initiative towards providing technology-based support solutions to clients. Received appreciation from Microsoft for a CaseStudy conducted for them (This is available on the official website of Microsoft).
Responsible for the planning & implementation of Project specific Requirement solutions for Win2k, SQL2000, Active Directory, Mobile solutions, MS CRM and Server Sizing.
Assign user nodes to various devices installed and networked, handle allocation and protection of user rights, as per company's policies.
Extend high-end technical support on various Servers and ensuring high customer satisfaction levels through prompt redressal of their problems.
Adea international is a CMMi Level 5 Organization leveraging technology to create sustainable business value for clients in Communications, Retail, Healthcare, and Government sectors. Wholly owned by Adea Solutions, Dallas, US, Providing it solutions and services with over 1,100 team members in six countries.

Manager - Technical Operations, Network Delivery

Global Tele Systems Ltd

08.1997 - 12.2002

Managed a team of 15 with responsibilities including planning, analysis and ensuring optimum capacity of utilization of Network Resources, Uptime, Usage and Throughputs.
Primarily responsible for achieving elevated Customer Satisfaction levels and building on existing / new Customer Relationships for generating further business.
Efficiently handled responsibility for the planning and management of Capacity upgrade, redundancy and Network Assets. Technical environment included Frame Relay Backbone, IP backbone, gateway, Local loops, as well as their monitoring and implementation.
Maintained networks using RF, LL, OF, ISDN–PRI, BRI, and liaised with government authorities (BSNL, VSNL, DoT and TRAI) for securing necessary connections, clearances, sanctions and approvals.
Monitored Leased Line Circuits to enable 99% uptime of the network, along with the monitoring and administration of servers for all services (including HP- Unix, SCO- Unix, LINUX, Windows NT and Gateways).
Managed 24 X 7 X 365 Online Helpdesk for all Services offered by the organization.
Designed and offered new solutions to clients based on the existing setup.
Provided pre-sales support and delivered customized solutions on LINUX server, MS Exchange, Lotus Notes, VPN, and X.400 messaging to clients from verticals like Banking, Retail and Manufacturing industries.
Managed Backbone services for locations across the client organizations like GE India Network, PWC, Gati (Nation wide), Vysya Bank, Vijaya Bank and ITC Agrotech.
Completed efficient migration of Client Delivery Services X.400 Messaging system to Internet Provisioning on IP to Frame Relay services.
Achieved Customer Satisfaction Index of 85% Clients including all major corporates.
(An ISP, engaged in setting up Network Infrastructure for clients )

Engineer - Support

Elnet Technologies Ltd

01.1997 - 06.1997

Efficiently handled responsibilities for providing & supporting Messaging Solutions based on CCMail, X.400; trouble shooting Network Faults, connectivity; Gateway- email to Fax; and Customer Relation Management.
(An initiative of the Tamilnadu Government in alliance with VSNL to provide premium IT services in the field of Internet related services).

Field Support Engineer

Kores India Ltd

03.1992 - 12.1995

Education

NCVT: General Electronics - undefined

NIIE

Mysore

Diploma: Customer Service Engineering - undefined

Computer Point Institute

Bangalore

Diploma: Computer Management - undefined

Datapro Institute