Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kamaleshwaran E

Thanjavur

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Learning Management System

Kamaleshwaran
Chennai
01.2025 - Current
  • Developed and implemented an online training program for new employees using the Learning Management System.
  • Created user accounts and provided technical support for faculty members utilizing the Learning Management System.
  • User Management: Created and deleted user accounts (students, instructors, and admins) on the LMS platform, ensuring proper access levels and permissions for each role.
  • Course Creation: Developed and launched courses by uploading content, creating modules, and setting course objectives to align with the learning curriculum.
  • Assignment Creation: Designed and assigned assessments and assignments to students within the course, including quizzes, projects, and peer evaluations.
  • User Support: Provided technical support to users by troubleshooting login issues, assignment submissions, and course navigation problems.
  • Course Enrollment: Enrolled users into relevant courses based on their role, department, and training needs.

SLA Reports

Kamaleshwaran
Chennai
06.2024 - Current
  • Generated and analyzed SLA (Service Level Agreement) reports using Excel to monitor team performance against defined metrics.
  • Utilized advanced Excel functions (VLOOKUP, PivotTables, conditional formatting) to identify trends and highlight SLA breaches.
  • Collaborated with teams to implement corrective actions, improving SLA (include real numbers if available)
  • Prepared daily, weekly, and monthly SLA dashboards for management review, and client reporting.

Quality Analyst

Kamaleshwaran
Chennai
11.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted regular audits of recorded calls for performance feedback.
  • Collaborated with team members to identify training needs and improve processes.
  • Monitored agent adherence to scripts and guidelines during calls.
  • Documented findings and presented reports to management for review.
  • Assisted in developing quality metrics for evaluating call performance.
  • Conducted regular audits of recorded calls to ensure adherence to standards and policies.

DSC - Digital Signature Certificate

Kamaleshwaran
Chennai
11.2023 - 10.2024
  • Handled the end-to-end issuance and renewal process of Digital Signature Certificates (Class 2, Class 3, and DGFT) for corporate and individual clients.
    Assisted in identity verification, document validation, and KYC compliance, as per CCA guidelines.
  • Conducted KYC document verification, video verification, and OTP authentication for DSC applicants.
  • Coordinated with certifying authorities to ensure timely approval and issuance of digital signature certificates.
  • Maintained accurate records of verification logs, and ensured compliance with CCA and IT Act guidelines.
  • Assisted clients with troubleshooting DSC installation issues, post-verification.
    Provided training to junior team members on DSC verification standards and compliance procedures.

Education

Bachelor of Engineering - Computer Science And Engineering

Parisutham Institute of Technology And Science
Thanjavur
06-2022

Skills

  • SLA reporting
  • Microsoft Excel basics
  • Quality audits
  • Customer support
  • Team collaboration
  • Problem solving
  • Digital signature management
  • Networking basics
  • Burp Suite
  • Wireshark
  • Nmap

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Certification

  • Ethical hacking course completed
  • Ethical hacking internship
  • IOT - Internet of Things internship

Timeline

Learning Management System

Kamaleshwaran
01.2025 - Current

SLA Reports

Kamaleshwaran
06.2024 - Current

Quality Analyst

Kamaleshwaran
11.2023 - Current

DSC - Digital Signature Certificate

Kamaleshwaran
11.2023 - 10.2024

Bachelor of Engineering - Computer Science And Engineering

Parisutham Institute of Technology And Science

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