Kamali A

• Wrote and developed new and well-tested code for different software projects using Java.
• Collaborated with tech support team to resolve production issues.
• Assisted support team in resolving production issues through collaboration.
• Provided business knowledge to software trainees and team members.
• In charge of addressing high-priority tickets in the absence of production support team members.
• Harnessed Agile project management to support top-quality mobile apps across development lifecycle.
• Exceeded client expectations for software function, performance and features by working closely with development and quality assurance teams.

Business Analyst:

• Gathering, documenting and analyzing business requirements.
• Researching and assessing current processes, technologies and systems in order to gain an understanding of the problems and challenges to be overcome.
• Creating data models, process diagrams and wireframes.
• Writing queries, producing required reports and documentation. Receives and responds to requests from users and ensures timely and effective reports.
• Assists in planning/scheduling major or long-term projects.
• Facilitate routine meetings with key groups for business/it remediation to ensure project timeline and coordinate external resource dependencies to resolve ongoing issues.
• Meet with stakeholders to analyze requirements and determine impact to business rules.
• Coordinating tests to ensure proper performance and creating flow charts for computer programmers to follow.
• Investigating errors and diagnose problems with recommended solutions.
• Assist in providing verification support during monthly production releases.