Kamalika Mukherjee

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Drove operational improvements which resulted in savings and improved profit margins.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Led projects and analyzed data to identify opportunities for improvement.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Delivered services to customer locations within specific timeframes.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Resolved problems, improved operations and provided exceptional service.

• Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Delivered performance reviews, recommending additional training or advancements.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Updated reports, managed accounts and generated reports for company database.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of [Number] in day-to-day activities.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Supervised [Number] team members throughout redesign and renovation process.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Conducted inspections of facility grounds, external structure, systems, and equipment.
• Maximized profitability through revenue development, cash control and expense reviews.
• Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Set and enforced departmental budgets, goals and deadlines.
• Ordered, maintained and distributed supplies and inventory.
• Reviewed and oversaw construction and renovation projects.

Managed Multiple sites under Jll Kolkata

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of [Number] in day-to-day activities.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Supervised [Number] team members throughout redesign and renovation process.
• Conducted inspections of facility grounds, external structure, systems, and equipment.
• Maximized profitability through revenue development, cash control and expense reviews.
• Set and enforced departmental budgets, goals and deadlines.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.

Managed Cognizant multiple sites.

• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Supervised staff of [Number] in day-to-day activities.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Supervised [Number] team members throughout redesign and renovation process.
• Conducted inspections of facility grounds, external structure, systems, and equipment.
• Maximized profitability through revenue development, cash control and expense reviews.
• Skillfully managed facility operations as functioning CEO for multi-million dollar healthcare company.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Set and enforced departmental budgets, goals and deadlines.