Kamalika Mukherjee
Kolkata
Summary
Reliable employee seeking operation position. Clear understanding of operation and training in soft service. Motivated to learn, grow and excel in Facility Management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Sr. Executive - Facility Management
Godrej Properties Ltd
08.2022 - Current
- FM Operation Prakriti: Managing 22 acres 17 tower residential project with 2200 individual owner.
- Maintenance Collection at Godrej Prakriti:Outstanding Reduction & Increasing Collection Efficiency ( 4.70 Cr to 1.45 Cr)
- in-charge of 13 core management employee, 80 Security personnel, 32 housekeeping, 6 horticulture team, 32 technical manpower.
- Customer Liaising at Godrej Prakrit: Handling Escalations for site , Streamlining Helpdesk workflow process , issuance of Various types of letters/e-mails
- Maintaining all statutory compliance like Fire License , Lift License , Required Registration of Equipment , PCB & IGBC Norms , Quality checking of Service deliverables & Document Control to handover to association ( documents related to all plants & machineries , drawing & Specifications , service reports , History sheets, AMC trackers etc )Procurement, vendor recruitment, negotiation for maintenance job.
- single handedly tackled Association formation process of election and formed one registered association after 10 years.
Deputy Manager of Business Solution
Cushman & Wakefield
10.2021 - 07.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Drove operational improvements which resulted in savings and improved profit margins
- Proved successful working within tight deadlines and fast-paced atmosphere
- Led projects and analyzed data to identify opportunities for improvement
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Delivered services to customer locations within specific timeframes
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service.
Administrative Manager
Jakson Limited
06.2015 - 09.2021
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Delivered performance reviews, recommending additional training or advancements
- Trained employees in company and regulatory compliance requirements to promote conformance
- Updated reports, managed accounts and generated reports for company database
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Improved office operations by automating client correspondence, record tracking and data communications
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
Facility Manager Highland Willow
Cushman & Wakefield
11.2013 - 02.2015
Facility Manager Diamond city west and Fort Oasis
Jones Lang Lassale
06.2011 - 10.2013
Facility Manager
CBRE
03.2007 - 06.2011
- Managed Cognizant multiple sites.
Education
Master of Science - Masters of Computer Science
RCC IIT
Kolkata, West Bengal03.2005
Bachelor of Science - Mathematics Honors
JK Collage
Purulia, West Bengal03.2001
Skills
- Business office administration
- Understanding of client business requirements
- Business operations proficiency
- Government Liaison
- Compliance documents handling
- Procurement & Vendor management
- Facility Transition handling
- License and Tax documents handling
- Manpower handling
- Association formation process
Additional Information
- Love to read books from different authors.
- Experiment on different style cooking
Reading, Gardening, singing, cooking,
I love the smell of new books and do not keep it down until finished. My small balcony garden potted plans are my children.
Timeline
Sr. Executive - Facility Management
Godrej Properties Ltd
08.2022 - Current
Deputy Manager of Business Solution
Cushman & Wakefield
10.2021 - 07.2022
Administrative Manager
Jakson Limited
06.2015 - 09.2021
Facility Manager Highland Willow
Cushman & Wakefield
11.2013 - 02.2015
Facility Manager Diamond city west and Fort Oasis
Jones Lang Lassale
06.2011 - 10.2013
Facility Manager
CBRE
03.2007 - 06.2011
Master of Science - Masters of Computer Science
RCC IIT
Bachelor of Science - Mathematics Honors
JK Collage
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