To make a sound position in corporate world and work enthusiastically in team to achieve goal of the organization/MNC with devotion and hard work
Kamalika Ojha
Manager Operations
MANIKPUR NABAPALLY, AIRPORT 2NO GATE, KOLKATA
Summary
Dedicate healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
Work History
Manager Operations
Apollo Multispecialty Hospital, Kolkata (JCI & NABL Accredited)
Kolkata
08.2005 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Develop strategic plans for optimized productivity.
- Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivated work environment, and creating innovative approaches for improvement.
- Uphold standards of excellence and soaring quality.
- Seek out opportunities for expansion and growth by developing new business relationships.
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Oversee day-to-day operations, assigning weekly performance goals and assuring their completion, while accomplishing your own goals.
- Recruit, onboard, and train high-performing employees to achieve leads, profitability and business plan objectives.
- Maintain project timelines to ensure tasks are accomplished on time.
- Develop, implement, and maintain budgetary and resource allocation plans.
- Delegate responsibilities to the best employees to perform them while enforcing all policies procedures, standards, specifications, guidelines, training programs, and cultural values.
- Resolve internal staff conflicts efficiently and to the mutual benefit of those involved.
Floor Manager
Gautam Laboratories
Kolkata
12.2002 - 08.2005
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to guests, assessing needs, and maintaining current knowledge of patient service preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Manage the department of 20 staffs to ensure adherence and compliance to all process and protocols related to radio imaging.
- Ensure smooth administration of the department to deliver good quality and timely out- patient services on a daily basis.
- Monitor the general functions of the department on a daily basis to ensure that the process and protocols are being adhered by in the department.
- Develop and maintain a good relationship with the consultants and Guests.
- Prepare MIS reports and communicate the same to the management.
- Appraise employee performance and facilitate team development activities.
- Roaster Management – Ensuring that all shift responsibilities of staffs are met and proper management of leaves and duties of staff is done.
- Ensuring that all process and protocols for invoice processing are met.
- The discount entries, payment entries and subsequent MIS are prepared timely.
Education
ICSE -
Auxilium Convent School, Dumdum
Dumdum, Kolkata 04.1992 - 03.1993
Higher Secondary -
Sarojini Naidu College For Women
Nagerbazar, Kolkata 04.1993 - 03.1995
Bachelor of Arts -
Sarojini Naidu College For Women
Nagerbazar, Kolkata 04.1994 - 03.1997
Skills
Management information systems
Risk analysis and management
Budgeting and forecasting
Project development and life cycle
Cost reduction strategies
Work flow planning
Performance Evaluations
Natural leader
Staff Management
Distribution center management
Risk management
Employee relations and conflict resolution
Fluent in English, Hindi & Bengali
Operations management
Customer relations specialist
Interests
Listening to Music, Travelling, Cooking
I love to hear old songs likely 80s songs. I also love to travel different destinations like - Hill & Sea areas. I love to cook different varieties of Indian dishes.
Timeline
Manager Operations
Apollo Multispecialty Hospital, Kolkata (JCI & NABL Accredited)
08.2005 - Current
Floor Manager
Gautam Laboratories
12.2002 - 08.2005
Bachelor of Arts -
Sarojini Naidu College For Women
04.1994 - 03.1997
Higher Secondary -
Sarojini Naidu College For Women
04.1993 - 03.1995
ICSE -
Auxilium Convent School, Dumdum
04.1992 - 03.1993