Kamaljeet
Jind
Summary
Knowledgeable System Engineer with a background in technical support. Proven ability to solve complex technical issues and improve customer satisfaction. Demonstrated expertise in troubleshooting software and hardware problems and providing timely resolutions.
Overview
10
10
years of professional experience
Work History
Technical Support Specialist, Level 3
SOTI INDIA PVT LTD
08.2022 - Current
- Administer Azure and AWS cloud environments, managing SQL databases and overseeing application creation, deployment, and assignment.
- Deploy Line of Business (LOB) applications across multiple endpoints (Windows, iOS, Android) and monitor deployment statuses.
- Manage Apple APN certificates, Android for Work, and Apple Business Manager integrations.
- Handle customer support tickets with a defined SLA, ensuring response within 30 minutes.
- Configure and manage compliance policies, device management, and endpoint protection across various platforms.
- Ensure secure and compliant IT environments through consistent monitoring and timely updates.
Sr. Executive
Trilegal
02.2021 - 07.2022
- Managed and maintained the system and network infrastructure for the Gurgaon and Delhi offices, ensuring optimal performance and security across multiple platforms.
- Administered and configured firewall systems, DNS, and DHCP servers to ensure reliable connectivity and security.
- Oversaw Office 365 administration, ensuring seamless collaboration tools, user management, and license compliance.
- Managed Active Directory for user identity management, creating and maintaining user accounts, permissions, and group policies.
- Administered and monitored antivirus server systems, ensuring up-to-date protection and responding swiftly to security threats.
- Analyzed daily production reports to identify and implement opportunities for network and system improvements, reporting findings to management.
- Conducted daily start-up meetings with the IT team, ensuring clear communication of tasks, priorities, and issue resolutions.
- Fostered strong relationships with vendors, ensuring timely support, product procurement, and collaboration on IT-related matters.
- Efficiently assigned and tracked service tickets to team members, ensuring the timely resolution of IT issues.
- Monitored internet link performance, ensuring connectivity and uptime requirements were met.
- Managed inventory of IT assets, ensuring proper tracking, procurement, and decommissioning of hardware and software.
Sr. Executive
Sonepar India Pvt Ltd (A Group Company of Sonepar, France)
02.2019 - 02.2021
- Managed and maintained Windows Servers, Active Directory (AD), DNS, DHCP, VMware ESXi hosts, and virtual machines.
- Administered O365 portal configuration, troubleshooting, and license management.
- Managed user accounts, NTFS permissions, and group policies in Active Directory.
- Oversaw firewall configuration, wireless infrastructure, and endpoint security (Nextgen Antivirus).
- Handled backup management, recovery, and performed system upgrades for enhanced functionality and security.
- Developed and documented SOPs, security policies, and automated security solutions to mitigate vulnerabilities.
System Administrator
Eon Networks Pvt Ltd.
02.2016 - 01.2019
- Collaborated with potential clients to assess technical and business requirements, gathering necessary information for customized solutions.
- Delivered professional technical solutions within agreed timelines and provided expert guidance on implementation.
- Created and presented technical presentations to both internal teams and external clients.
- Installed and supported endpoint security solutions (Sophos, TrendMicro, Symantec).
- Managed and supported controller-managed wireless devices (Ruckus).
- Installed and maintained Cyberoam and Sophos firewalls to ensure network security.
- Provided migration and ongoing support for Microsoft O365 environments.
- Supported backup solutions using Symantec Backup Exec to ensure data integrity and recovery.
Customer Support Executive
Akal Information Systems Ltd
06.2015 - 11.2015
- Addressed user tickets related to hardware, software, and network issues, ensuring prompt resolution.
- Guided customers through the installation of applications and computer peripherals.
- Tested alternative solutions and troubleshooting methods to resolve technical problems.
- Customized desktop applications to align with user-specific needs and preferences.
- Documented technical issues and resolutions in detailed logs for future reference.
- Escalated unresolved issues to the appropriate support team members.
- Followed up with clients to confirm systems were fully operational and issues were resolved.
Education
High School Diploma -
Jat Senior Secondary School
Jind, India06-2010
Bachelor of Science -
Maharishi Dayanand University
Vaish College2013
Diploma - System Hardware and Networking
JETKING
New, Delhi2015
Skills
- System administration
- Incident management
- Technical troubleshooting
- Remote IT implementation
- Remote support
- System diagnostics
- Customer support
- Application support
- ITIL processes
- Mobile device management
- Virtualization technologies
- Network administration
- Disaster recovery
Affiliations
- Microsoft O365 Certified (Exam-347)
- Sophos XG Firewall Certified Engineer
- Cyberoam Certified Network and Security Professional (CCNSP)
- Ruckus Wireless Certified
- Sophos Endpoint Security Certified (Antivirus)
- Dropbox Certified
Timeline
Technical Support Specialist, Level 3
SOTI INDIA PVT LTD
08.2022 - Current
Sr. Executive
Trilegal
02.2021 - 07.2022
Sr. Executive
Sonepar India Pvt Ltd (A Group Company of Sonepar, France)
02.2019 - 02.2021
System Administrator
Eon Networks Pvt Ltd.
02.2016 - 01.2019
Customer Support Executive
Akal Information Systems Ltd
06.2015 - 11.2015
Diploma - System Hardware and Networking
JETKING
High School Diploma -
Jat Senior Secondary School
Bachelor of Science -
Maharishi Dayanand University
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