Summary
Overview
Work History
Education
Skills
Personal Information
Disclaimer
Father's Name
Certification
Timeline
Generic
KAMALJEET DANGI

KAMALJEET DANGI

Najafgarh

Summary

With over a decade of customer service experience, my expertise lies in client relations and complaint resolution. Committed to personal and professional growth, I am prepared to make valuable contributions in the field of customer service, ensuring positive outcomes and support for clients.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Manager (Key Accounts - OEM)

Bits N Bytes Soft Pvt. Ltd.
10.2024 - Current
  • Company Overview: (Trak N Tell)
  • Resolve key client issues and complaints through proactive communication and technical troubleshooting.
  • Maintain OEM ledgers and oversee payment follow-ups to ensure financial accountability.
  • Train and mentor junior team, improving team performance and client satisfaction.
  • Deliver exceptional customer service to key clients via email, WhatsApp, and calls.
  • Document service actions and discussions, including detailed minutes of meetings (MOM).
  • Followup of services renewal with client.
  • Working on QMS & audit process.
  • Manage international SIM card inventory for 2400+ clients across 6 countries.
  • Streamline SMS/DLT portal workflows to handle 10,000+ daily customer notifications.
  • Collaborate with enterprise clients to define telematics requirements (GPS tracking, IoT integration, real-time analytics).
  • Followup with engineering team to design and implement customized telematics solutions aligned with client operational goals (e.g., fleet management, admin rights/access).
  • Handling pan India dealer, distributors and state wise queries for device installation, activation, complaints, etc.

Service Manager (Field Services)

Bits N Bytes Soft Pvt. Ltd.
05.2022 - 10.2024
  • Company Overview: (Trak N Tell)
  • Handled product operation and functional inspection before dispatch.
  • Coordinated with distributors to resolve service and replacement issues, improving turnaround time.
  • Oversaw pan-India after-sales service operations, managing 80+ technicians and freelancers.
  • Reviewing the monthly data related to service technician visit and revenue generated by them.
  • Procured tools, devices, and consumables for technicians.
  • Maintained daily productivity reports for installations and device checking.
  • Prepared attendance, Incentive & travel expense of technicians.
  • Processed attendance, incentives, and travel expenses for 15+ technicians.
  • Updated sales teams, dealers, distributors, and customers on complaints and installations daily.
  • Process improvement initiatives to enhance technician productivity, Application usage, Cost optimization, Resolving technicians daily issues & system implementation.
  • Managed a ₹39L+ freelancer reimbursement wallet with 100% audit compliance.
  • Procured materials for e-commerce inventory, ensuring 95% order fulfillment rates.

Customer Support Manager

Bits N Bytes Soft Pvt. Ltd.
04.2020 - 05.2022
  • Company Overview: (Trak N Tell)
  • Maintained records of customer service interactions and resolutions.
  • Conducted quality assurance audits to ensure compliance with service standards.
  • Developed service and customer support SOPs, reducing resolution time.
  • Prepared attendance, Incentives report for customer support team.
  • Resolved escalated clients queries.
  • Recruit, mentor and train customer support team leaders.
  • Providing email support to HNI clients.
  • Led interview processes for customer support roles.

Customer Support Team Leader

Bits N Bytes Soft Pvt. Ltd.
04.2018 - 04.2020
  • Company Overview: (Trak N Tell)
  • Ensuring ticket tool is used efficiently to achieve superior customer experience.
  • Managed scheduling, attendance, workflow, and task delegation for 12-member teams.
  • Recruit, mentor and train customer support agents.
  • Resolved escalated clients queries.
  • Created escalation matrix for sharing with clients.

Customer Support Executive

Bits N Bytes Soft Pvt. Ltd.
01.2016 - 04.2018
  • Company Overview: (Trak N Tell)
  • Handled customer complaints & prioritizing FCR (1st call resolution).
  • Managed customer complaints data in excel sheets & ticketing system.
  • Attended renewal queries & followup for payments.

ERP Executive

Egon Infrastructure Pvt. Ltd.
08.2015 - 12.2015
  • Handled ERP software implementation in enterprise.
  • Handled customer complaints.
  • Managed customer complaints data in excel sheets.

Education

Diploma - Chemical Engineering

Guru Nanak Dev Polytechnic

Diploma - Advanced Computer Applications

Matriculation -

CBSE Board
Delhi
01.2010

Skills

  • GPS Tracking Systems
  • IoT Integration
  • Fleet Management Tools
  • DLT/SMS Portals
  • MS Office
  • LibreOffice
  • Linux Ubuntu

Personal Information

  • Date of Birth: 01/04/94
  • Marital Status: Married

Disclaimer

I hereby declare that all the information furnished above is true to my best of knowledge and belief.

Father's Name

Mr. Baljeet

Certification

IATF 16949:2016 Internal auditor certification

Timeline

Senior Manager (Key Accounts - OEM)

Bits N Bytes Soft Pvt. Ltd.
10.2024 - Current

Service Manager (Field Services)

Bits N Bytes Soft Pvt. Ltd.
05.2022 - 10.2024

Customer Support Manager

Bits N Bytes Soft Pvt. Ltd.
04.2020 - 05.2022

Customer Support Team Leader

Bits N Bytes Soft Pvt. Ltd.
04.2018 - 04.2020

Customer Support Executive

Bits N Bytes Soft Pvt. Ltd.
01.2016 - 04.2018

ERP Executive

Egon Infrastructure Pvt. Ltd.
08.2015 - 12.2015

Diploma - Advanced Computer Applications

Matriculation -

CBSE Board

Diploma - Chemical Engineering

Guru Nanak Dev Polytechnic

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