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KAMALJEET SINGH
Senior Technical Lead Engineer
Faridabad,Haryana
Summary
SENIOR LEVEL IT PROFESSIONAL SYSTEM ADMINISTRATION ~SERVER MANAGEMENT ~ PROJECT MANAGEMENT Professional Experience of over 16 years across multi-industry & functional domains. Deftness in setting out Quality standards for various Operational areas; with expertise in establishing & managing entire Operations with key focus on Customer Delight. Positive Global Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
17
17
years of professional experience
4
4
Certifications
Work History
Global Operations Manager
Voith Digital Solutions India Pvt. Ltd
Noida
04.2017 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed employee shifts, attendance records, and training programs to enhance workforce capabilities
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses
- Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
- Collaborated with cross-functional teams to align operations with corporate objectives
- Introduced new methods, practices, and systems to reduce turnaround time
Technical Lead Engineer
Voith Hydro Pvt. Ltd
Noida
04.2011 - 04.2017
- Voith IT Solutions is independent company that provides centralized IT services to parent company; Voith is global manufacturer operating in paper, energy, mobility, and industrial service markets. Voith has more than 270 locations worldwide. Voith is one of largest family-owned enterprises in Europe
- Leading & managing team of Global support (Level 3) for entire organization
- Executed troubleshooting and server support in both in-person and remote situations.
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of Product or Service.
- Identified and corrected system faults to minimize operational system downtime.
- Provided technical support in both on-site and telephone & emails consultations.
- Recognized for delivering leading edge solutions that consistently meets complex business requirements
- Level3 Support on Wintel platforms (Failover Cluster, Hyper-V, VMware, DHCP, WSUS, Print Server, Windows server patch and HP Server Patch)
- Involved in deploying PowerShell scripts to perform administrator activities
- Automate over 30 tasks in Server Administration
- Use Azure portal to deploy virtual machines to virtual network
- Use PowerShell to deploy virtual machines, network, storage, and affinity groups
- Capture Image of virtual machines and attached disk to virtual machines
- Contribute to quality and productivity improvement projects, providing analysis of information
- Determine areas of improvement in process/project and initiate changes
- Delivering & implementing the projects as per scheduled milestones
- Managed various permissions, roles and accounts for applications and databases in organization
- Managed server backup process and perform data restores as requested
- Responsible for deploying of SCCM packages and application as per project requirement
- Troubleshooting in SCCM client installation, software distribution and other SCCM issues
- Support for O-365 issues
- Manage and support on data-backup (Veritas and Commvault)
- Managing vms and user on Azure
- Providing VPN-MFA support and configuring e-tokens on Safenet.
- Used and Experienced on Ticketing system (Zendesk, ITSM, HP Open view, SAP Solman, Remedy, TOP-Desk)
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions within IT platform.
- Identified and corrected system faults to minimize operational system downtime
- Maintained service schedule for software and hardware
- Managed life cycle replacement of hardware and software
System Administrator
Siemens(Payroll of S2 Infotech later Magna Infotech(site at CocaCola India,Microsoft India,Airport
Gurugram
03.2008 - 12.2010
- Provide support for Windows server both physical & remotely
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Performed pre-configured installation of Windows XP & Windows 7 packages on new and re-assigned computer system
- Configure and assisting to users on Black berry issues
- Providing L3 desktop support
- Perform server builds and security lockdowns on Windows 2003 servers.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Monitored temperature and power draw to immediately detect faults and failures.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
Team Leader
CMS Computer (Project site at COCA-COLA INDIA and HINDUSTAN COCA COLA
Gurugram
08.2007 - 03.2008
- Acted as Subject Matter Expert (SME) for OS-related queries and issues.
- Troubleshoot problems of VPN & network issues, Printers, applications and Firewalls.
- Maintain Notes User IDs (re-certify, move, rename, and recover).
- Support for Blackberry issues
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Worked with team to identify areas of improvement and devised solutions based on findings
Customer Support Engineer
Orient Technologies (Project site at NewsWire18
New Delhi
10.2006 - 08.2007
- Used remote diagnostic tools to identify sources of certain customer issues
- Planning strategies for maintaining daily & weekly backup of servers and secure company database.
- Created user accounts and assigned permissions
- Diagnosed and troubleshot hardware, software and network issues
- Tested new software and hardware prior to deployment
- Developed and implemented preventive maintenance procedures
- Responded to customer inquiries and provided technical assistance over phone and in person
Customer Support Engineer
PC Solutions Pvt. Ltd. (Project site at American Express
New Delhi
03.2006 - 10.2006
- Desktop Support Services: First level hardware support, OS support, Office Automation Software, configuring printers, LAN connectivity and Anti-Virus Management
- Managing Windows NT server, Troubleshooting of client connectivity issues, LAN Cards, Utilities, Support ERP applications
- Responsible for backup in IBM Tivoli and Arcserve
- Providing support of Mainframe applications like CDN, AS400.
- Created user accounts and assigned permissions
- Responded to customer inquiries and provided technical assistance over phone and in person
Education
POST-GRADUATION (MBA) - IT & Finance
Swami Vivekanand Subharti University
Meerut, Uttar PradeshGRADUATE (B.COM) -
Swami Vivekanand Subharti University
Meerut, Uttar PradeshSkills
Client OS Environments: Windows 11,10,7, Windows XP
SCCM 2012, 2016, 2303Messaging: MS-Exchange 2003, 2010, Postmaster
OS Imaging: OSD Via SCCM 2012
Virtualization: Microsoft Hyper-V, VMware
Mobile Client Environment: Apple IOS, Windows Mobile, Blackberry
Productivity Software: Microsoft Office 2010, 2007, 2003
Remote Management SCCM Remote Tools, Remote Desktop, HP iLo
Enterprise Antivirus: Trend Micro, F-Secure
ERP Application: SAP, SQL
Backup: NT Backup, Symantec Backup Exec15, Commvault, Arcsrv
Cloud: MS-Azure, O-365
Project Mgmt
Excellent interpersonal skills
Relationship building
Client account management
Coaching and mentoring
Certification
Microsoft Azure Administrator, Microsoft Certified Processional 2000, 2003 & MCITP 2008
Interests
Social Activities
Tech News
Internet Browsing
Timeline
Global Operations Manager
Voith Digital Solutions India Pvt. Ltd
04.2017 - Current
Technical Lead Engineer
Voith Hydro Pvt. Ltd
04.2011 - 04.2017
System Administrator
Siemens(Payroll of S2 Infotech later Magna Infotech(site at CocaCola India,Microsoft India,Airport
03.2008 - 12.2010
Team Leader
CMS Computer (Project site at COCA-COLA INDIA and HINDUSTAN COCA COLA
08.2007 - 03.2008
Customer Support Engineer
Orient Technologies (Project site at NewsWire18
10.2006 - 08.2007
Customer Support Engineer
PC Solutions Pvt. Ltd. (Project site at American Express
03.2006 - 10.2006
POST-GRADUATION (MBA) - IT & Finance
Swami Vivekanand Subharti University
GRADUATE (B.COM) -
Swami Vivekanand Subharti University