Kamaljit Deka
Bangalore
Summary
Experienced in product development, market analysis, and lifecycle management. Utilize cross-functional collaboration to drive product success and adapt to changing market needs. Strong understanding of strategic planning and execution to achieve business objectives effectively.
Overview
9
9
years of professional experience
Work History
Product Manager
ClickPost
12.2022 - Current
- Led the launch of the Returns & Exchange module and the company’s first Payments/Refunds product, driving customer acquisition and boosting AOV. He also spearheaded multiple AI product development initiatives, process enhancements and documentation efforts, improving team efficiency and improved support CSAT scores.
- Leveraged AI automation to cut client onboarding time by 30% with an AI agent powered internal feature, eliminating tech team dependency.
- Understood customer problems and built an actionable AI analytics solution by collaborating with Data science team, and reduced client’s OpEx by 10% and increased ARR.
- Grew AOV by 45% with a global self-serve product, by leading complete product strategy & execution, adhering to the strategic priorities and business objectives.
- Scaled enterprise clients 20x (3 to 60) in 18 months through cross functional sales collaboration with Sales, Marketing and through stakeholder management.
- Boosted conversion by 18% and AOV by 16% with the Payments product via cross functional team collaboration.
- Built in-app training videos along with creating help documentations to improve customer adoption on new features and platform in general.
- Experimented with different LLMs through prompt engineering and data cleanup, to finalise the LLM to be used for a predictive analysis product.
- Assisted our data science team in training an AI model as a support agent for our internal team and improve efficiency.
Product & Growth Manager
BetaCave
03.2022 - 11.2022
- Drove a 3-sided marketplace from concept to reality, securing ~1M INR contracts, boosting users. Coordinated team efforts to enhance project pace, deliver on time, and grow through B2B and social media campaigns.
- Secured ~1M INR contracts for a 3-sided marketplace, driving early user growth, aliging with the company’s strategic priorities.
- Sped up MVP release by 30+ days by designing Balsamiq mockups expediting HI-FI design releases, supporting the product roadmap.
- Ensured high-quality delivery by managing release cycles and processes to align with the product strategy.
- Adhered to the sales, Product vision, and business strategies and scaled the team from 2 to 12 in 3 months.
Co-Founder & Head of Product
Nav360 Fleet Solutions
02.2021 - 04.2022
- Identified inefficiencies in the unorganised outstation taxi market and developed an ERP solution to streamline operations and improve customer retention—saving businesses time, money and stress. He got the company incubated, built the MVP, and onboarded ~20 users within six months.
- Built an ERP MVP, onboarding 20 users in 6 months for the taxi market.
- Managed financial limitation by cutting MVP costs by 60% by hiring a technical lead and hired interns to build the product.
- Grew the team from 2 to 12 in 3 months, enhancing design and growth.
- Crafted sales strategies and vision, aligning teams for customer retention.
Operations Manager
Intellicar Telematics
06.2018 - 09.2020
- Managed ground operations for clients like Zoom Cars and Revv, optimising field staff performance. He ideated and designed internal tools to reduce operating costs and improve efficiency across the org. Kamaljit also collaborated with tech teams to enhance the core product which significantly improved customer experience.
- Optimised operations across 10+ cities, improving field staff performance.
- Designed tools that cut operating costs by 10% and boosted efficiency by 40%.
- Added features that reduced support calls by 25% and enhanced user experience.
Business Development Manager
ClearTax
10.2017 - 05.2018
- Guided a beta product’s development, leading a small team to enhance UX and drive feature adoption, while contributing significantly to sales through strategic lead generation
- Improved UX and feature use for a beta product, leading a 2-member team.
- Contributed 18% of sales revenue through cold calling and leads.
Business Development Associate
Redstone Learning Solutions
04.2017 - 09.2017
- Drove business growth by recruiting top US trainers and hosting impactful events, boosting revenue, while enhancing product quality through rigorous UAT and UI/UX improvements.
- Recruited 20+ US trainers and organised events, growing revenue by 20% monthly.
- Enhanced UI/UX and product quality through UAT, fixing bugs.
Business Development Associate
Byju’s
06.2016 - 03.2017
- Developed tools to enhance team performance visibility and excelled in generating revenue through cold calling for both B2C and B2B leads.
- Created a daily sales tracker to boost team performance visibility.
- Drove revenue through cold calling for B2C and B2B leads.
Education
Diploma - Product Management
Pragmatic Leaders
09.2023
B.E. - Automobile Engineering
Manipal Institute of Technology
05.2016
Skills
- Product Strategy & Management: Product Strategy, GTM Strategy, 0-1 Products, B2B Scaling, Competitive Analysis, Roadmapping, Roadmap Design Proficiency, AI Product Ideation & Prototyping, Product Innovation, Product Lifecycle Management, Prioritization and Execution
- Execution & UX: Figma, Balsamiq, Metabase, Postman, UI/UX Enhancement, User Acceptance Testing (UAT)
- Project & Process: Project Planning, KPI Tracking, Trello, Confluence, Lucidchart, Stakeholder Management, Agile Methodologies, Release Management, Atlassian Tool Proficiency
- Technical: SQL, Data Analysis, Cloud Platforms (AWS, Azure), A/B Testing, AI/ML/GenAI, NLP, Predictive Analytics, n8n
- Leadership & Soft Skills: Collaborative Leadership, Team Leadership, Communication, Problem-Solving, Team Player, Adaptability, Customer-Centric, Documentation
Disclaimer
The information provided above is true to the best of my knowledge.
Timeline
Product Manager
ClickPost
12.2022 - Current
Product & Growth Manager
BetaCave
03.2022 - 11.2022
Co-Founder & Head of Product
Nav360 Fleet Solutions
02.2021 - 04.2022
Operations Manager
Intellicar Telematics
06.2018 - 09.2020
Business Development Manager
ClearTax
10.2017 - 05.2018
Business Development Associate
Redstone Learning Solutions
04.2017 - 09.2017
Business Development Associate
Byju’s
06.2016 - 03.2017
B.E. - Automobile Engineering
Manipal Institute of Technology
Diploma - Product Management
Pragmatic Leaders
Similar Profiles
Saswat Shree SamalSaswat Shree Samal
Account Executive at ClickPostAccount Executive at ClickPost
Nikhil GSNikhil GS
Sales Development Representative at ClickPostSales Development Representative at ClickPost
Naveen Kumar CNNaveen Kumar CN
Customer Success Executive at ClickpostCustomer Success Executive at Clickpost
Mohammed Zaib KhanMohammed Zaib Khan
Client care specialist at Greenway HealthClient care specialist at Greenway Health
Aashish Abin EipeAashish Abin Eipe
Power Platform Developer at GroupMPower Platform Developer at GroupM