Kamaljit Kaur
Student
Surrey,British Columbia
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Trainer
Cova consultancy
Lalru, Punjab
06.2022 - 12.2022
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
Customer Service Representative
Cars 24
Chandigarh, Haryana And Punjab
04.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained staff on operating procedures and company services.
- Responded proactively and positively to rapid change.
Education
BBA - Business Administration
Gian Jyoti Institute of Management And Technology
Mohali, Chandigarh 08.2018 - 04.2021
Senior Secondary Education - Commerce
Sri Sukhmani International School
Derabassi 2016.04 - 2018.05
Grade 10 -
Jai Vatika Public School
Barnala 03.2015 - 05.2016
Skills
International sales support
undefinedCommunicative
Through my work experience and education, I have developed strong communication skills, and I'm able to clearly convey points to different audiences. I'm also a good listener which aids in my ability to intimately understand a situation and prepare an appropriate response.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Trainer
Cova consultancy
06.2022 - 12.2022
Customer Service Representative
Cars 24
04.2021 - 11.2021
BBA - Business Administration
Gian Jyoti Institute of Management And Technology
08.2018 - 04.2021
Senior Secondary Education - Commerce
Sri Sukhmani International School
2016.04 - 2018.05
Grade 10 -
Jai Vatika Public School
03.2015 - 05.2016
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